Mix
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- Staff may review your content; the policy does not describe an opt-out.
They train AI on your activity, share data for ads, take a lasting license.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
Account info, saves and searches, device logs, cookies, photos, and approximate location.
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Privacy policy
“This Log Data may include information such as your computer's IP address, browser type, and operating system, your mobile device identifier, the time of day of your access, your general physical location”
Training
They personalize your feed, show interest-based ads, and say they train AI tools on your data.
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Privacy policy
“Mix may use Personal Information that we may use alone or in the aggregate with information obtained from other sources, in order to help us to optimally deliver our existing products and Services or develop new products and Services, including training AI tools.”
Sharing
Service providers, affiliates, and ad partners can get your data; some profile posts are public.
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Privacy policy
“We may also share such information as well as personal information and/or information linked or reasonably linkable to a user or device we have collected with advertising partners.”
Kept
They keep it as long as they say they need it; deletion is mainly by emailing support.
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Privacy policy
“We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide and maintain the Services, manage accounts, communicate with users, secure and improve the Services”
Controls
You can edit your profile, use cookie settings, and email support@mix.com for deletion or ad opt-outs.
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Privacy policy
“To remove other Personal Information that may not be visible in your account, you may contact us at support@mix.com with a request that we delete your Personal Information from our database”
Fine print
They can close you anytime, take a lasting license, cap damages at $100.
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Terms of service
“Mix reserves the right to modify, suspend, limit or terminate the Services or your access to the Services for any reason, with or without notice, at any time, and without any or obligation to you.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of sale or sharing for ads
support@mix.com, GPC, or the “Do Not Sell or Share My Personal Information” link
Ask them to delete your personal information
Email support@mix.com (subject “ Request”) or in-account settings where available
Limit cookies and interest-based ads
Cookie Settings at the top of the privacy page or hamburger menu; industry opt-outs at aboutads.info/choices
Unsubscribe from marketing email
Unsubscribe link at the bottom of Mix emails
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They say they can use personal information to train AI. They do not describe a switch to turn that off.
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Privacy policy
“including training AI tools. We may engage service providers to conduct surveys on our behalf, in which case, if you elect to participate in a survey, we may provide our service providers with your Personal Information”
For example, pages you save and searches you type could be used to improve their recommendation models.
You keep ownership, but they get a wide license to copy, change, and your uploads, including for search embeddings.
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Terms of service
“you grant Mix a worldwide, non-exclusive, , fully paid-up, transferable, license (with the right to through multiple tiers) to host, store, cache, reproduce, index, vectorize, generate feature embeddings of, use, modify”
For example, an image you drop into visual search can be processed and used to run and improve search even after you leave.
If someone sues them over what you posted or how you used the service, you may have to pay their legal costs.
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Terms of service
“You agree to and hold the Mix Parties harmless from and against any claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (1) your User Content”
For example, if a photo you saved leads to a copyright fight, they can ask you to cover their lawyers.
Ad partners can track what you do on Mix and use it to show you ads on other sites.
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Privacy policy
“These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit non-Mix related websites within their networks.”
For example, saving cooking sites could lead to food ads following you around the web.
Under California law they admit they sell or share personal information for ads across sites, with an opt-out.
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Privacy policy
“For purposes of the , Mix engages in "selling" or "sharing" for "cross-context behavioral advertising."”
For example, a California user can use their Do Not Sell or Share link or GPC to try to stop that sharing.
They can shut your account without warning and do not owe you anything for it.
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Terms of service
“Mix reserves the right to modify, suspend, limit or terminate the Services or your access to the Services for any reason, with or without notice, at any time, and without any or obligation to you.”
For example, you could lose access to saved collections overnight with no email first.
They build a lasting picture of your tastes to power the personalized feed and do not describe full memory on/off controls.
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Privacy policy
“When you create a User account, we automatically process information about how you interact with our platform — for example, the pages you visit and the content you engage with through following other Users or saving content — to build a picture of your interests and preferences”
For example, following travel accounts can keep pushing travel links even if you never see a simple memory list to edit.
People or systems can review comments and posts to moderate them. No opt-out of that review is described.
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Privacy policy
“To process and review content on the Services, including content you provide such as comments, and monitor, filter and moderate it for the purposes of being able to remove profanity and other inappropriate conversations”
For example, a comment you leave on a mix could be read during moderation.
You must be at least 13. They rely on you saying your age, then delete if they learn someone is younger.
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Privacy policy
“Our services are not directed to children under 13. If we learn we collected personal information from a child under 13, we will delete it.”
For example, a 12-year-old who signs up is not blocked by a strong age check up front.
Words to know
Legal words from the lines above, in plain English.
- device identifiers
- Codes that single out your phone or computer, used to recognise you across apps and sites. For example, the advertising ID on your phone lets two unrelated apps know they are seeing the same person.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- de-identified
- Data with your name and obvious identifiers removed, though it can sometimes still be traced back to you. For example, your chats with names stripped out may still be kept and studied after you delete your account.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- CCPA
- California's privacy law, which gives residents the right to see, delete and stop the sale of their data. For example, a Californian can ask the app to stop selling their data and it must comply.
How we got here · grade F · score 34/100 · 14 of 15 policy answers backed by a verified quote · 0 not stated
What does the app collect beyond what it needs to work?
Besides account and content you give them, they collect log data, device IDs, cookies, approximate location, and ad campaign data.
Does it record your voice, face or body, and what happens to that?
They collect profile photos and uploaded images and keep them with your account. They say they do not make biometric ID templates from those images.
Are your chats and uploads used to train AI models, and is that off by default?
They say they use personal information to train AI tools and do not describe a way to opt out of that training.
Can employees or contractors read your conversations, and when?
They review and moderate postings and comments. No opt-out of that review is described.
Are you profiled or tracked for advertising?
They and advertising partners use cookies and similar tools for interest-based ads on other sites.
Do they sell or share your data, and can you opt out?
They share with ad partners and say that can be a CCPA sale or share, with opt-out by email, GPC, or a Do Not Sell link.
What rights do they take over what you type and what the AI makes?
You still own your content, but you grant a worldwide, sublicensable license that survives when the terms end.
How long do they keep your data after you delete it, and can you delete it in the app?
You can ask them to delete by emailing support. They keep data as long as they say is reasonably necessary.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They automatically build a picture of your interests for a personalized feed. They do not describe viewing, editing, or turning that memory off as a whole.
Do they commit to basic security, and have they leaked data?
They say they use reasonable security measures but give no guarantees and do not describe audits.
Is there a real age gate, and are teens protected?
You must be 13 or older. Services are not directed to children under 13; they delete if they learn they collected from a child.
Will they tell you when the rules change, and is the policy specific?
The policy is dated. They post updates and say they will give extra notice for material changes, but retention periods stay general.
Can they close your account without warning, and can you get your data out first?
They can end your access for any reason, with or without notice, and content may still remain on the service.
If something goes wrong, who pays?
The service is as-is, liability is capped at $100, and you must indemnify them for claims tied to your content or use.
Do subscriptions renew on their own, and can you get a refund?
These documents do not describe subscriptions, auto-renewal, or refunds.
The privacy policy is 8,396 words at a college graduate level (Flesch reading ease 35.3); the terms are 5,668 words at a college graduate level.
