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- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
They collect account, device, and ad-tracking data; subscriptions auto-renew; they can close you without notice.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Name, email, messenger IDs, company info, cookies, IP, device IDs, and logs.
Read the exact line
Privacy policy
“We ask for and may collect personal information about you such as your name, email address, instant messaging ID as well as certain related information like your company name and website name.”
Training
They run the service, send messages, analyze use, and show interest-based ads with partners.
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Privacy policy
“Our third party partners may also use technologies such as cookies to gather information about your activities on our website and other sites in order to suggest advertisements based upon your browsing activities and interests.”
Sharing
Hosting, payments, analytics, and other vendors can see data; they also disclose it if the law requires.
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Privacy policy
“We can share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our websites, application development, backup, storage, payment processing, analytics and other services for us.”
Kept
They keep it as long as they need it for the service or the law, then delete or it.
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Privacy policy
“We will retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law”
Controls
Email them to object, access, fix, or erase data; ad opt-out is also by email.
Read the exact line
Privacy policy
“If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by sending us an email to [email protected]”
Fine print
Plans auto-renew; they can cut access without notice or refund; service is as-is.
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Terms of service
“failure to comply with these Terms of Use, or making false representations, may result in the termination/block of your User account and/or the Services provided to you, with or without notice to you, and without any refund of amounts paid”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Cancel a paid plan in your personal account
Platform personal account; after expiry it switches to free
Email to opt out of interest-based ads
Send email to the address listed as [email protected] in the privacy policy
Ask to access, fix, or erase your data
Email [email protected]; they say requests are handled within 30 days
Ask for a 14-day refund on the first Paddle payment
Contact support or email [email protected]
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can shut your account at any time, even without warning, and keep the money you already paid.
Read the exact line
Terms of service
“may result in the termination/block of your User account and/or the Services provided to you, with or without notice to you, and without any refund of amounts paid on account of any our Services.”
For example, if they decide your page broke a rule, they could lock you out overnight and not refund this month’s plan.
Paid plans keep billing on their own until you cancel in your account.
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Terms of service
“every month or year the system will automatically charge the amount equal to the cost of the selected paid plan from your card.”
For example, if you forget to cancel, next month’s fee still comes off your card.
Only the first payment through Paddle can get a 14-day refund. Later charges are kept.
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Terms of service
“Further subscription payments are non-refundable. To get your refund – contact our support team or send us e-mail to [email protected].”
For example, if you cancel after the second month, they will not give that month’s money back.
They do not promise the site will always work or be error-free.
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Terms of service
“The access to the Site/Services/App is provided “as is”, “as available” but we do our best and taking all reasonably possible technical and legal measures”
For example, if the widget goes down during a sale, they say they are not on the hook for lost sales.
Ad partners can track what you do on this site and elsewhere to show interest-based ads.
Read the exact line
Privacy policy
“Our third party partners may also use technologies such as cookies to gather information about your activities on our website and other sites in order to suggest advertisements based upon your browsing activities and interests.”
For example, visiting a page here could later show you similar ads on another website.
If they change the privacy rules and you keep using the site, they treat that as you agreeing.
Read the exact line
Privacy policy
“Your continued use of the website or the service constitutes your agreement to be bound by such changes to this Policy.”
For example, if they add a new use of your data and you still log in, they count that as acceptance.
Vendors who host or process payments are not supposed to use your data to market their own stuff.
Read the exact line
Privacy policy
“We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.”
For example, the payment processor should not email you ads just because you paid here.
They say kids under 13 should not give them personal info, but they rely on people following that.
Read the exact line
Privacy policy
“We do not knowingly collect any personal information from children under the age of 13.”
For example, a 12-year-old who signs up is asked not to, and a parent can email to .
If you collect other people’s data through your page, you can delete that data yourself in the account.
Read the exact line
Privacy policy
“The user can independently delete the received data.”
For example, you can wipe form submissions from visitors in your personal account.
Disputes go to Ukrainian courts.
Read the exact line
Terms of service
“In the event of a court case, it will be considered under the current legislation of Ukraine in the relevant court for the observance of .”
For example, if you wanted to sue, you would be looking at courts in Ukraine.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- governing law
- Which country's or state's laws are used to settle any dispute, no matter where you live. For example, a user in Ohio may find the terms are judged under California law.
How we got here · grade D · score 40/100 · 14 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
They collect account details plus cookies, IP addresses, device IDs, logs, analytics, and data from social logins.
Does it record your voice, face or body, and what happens to that?
This is a link and messenger-button service; the documents do not describe collecting voice, face, or body data.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Third-party ad partners use cookies to track activity on this site and others for interest-based ads; opt-out is by email.
Do they sell or share your data, and can you opt out?
They say they share personal data with service providers for hosting, payments, and analytics, plus legal requests and with consent.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data as long as needed, then delete or anonymize it. Erasure is by request (email), not a described in-app delete for your account.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they follow generally accepted standards to protect data in transit and after it is received. No audit or leak history is described.
Is there a real age gate, and are teens protected?
Privacy says no collection from under 13. Terms require you to be at least 16. There is no described age check beyond self-declaration.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated 15 February 2022 and they post a notice for material changes, but continued use counts as agreement.
Can they close your account without warning, and can you get your data out first?
They can limit or end access without notice or liability, and they say there is no refund of amounts already paid.
If something goes wrong, who pays?
The service is as-is. They disclaim almost all damages, including lost profits, even if they were told they might happen.
Do subscriptions renew on their own, and can you get a refund?
Plans auto-charge monthly or yearly until you cancel. Only the first Paddle payment may get a 14-day refund; later payments are non-refundable.
The privacy policy is 2,739 words at a college graduate level (Flesch reading ease 37.6); the terms are 1,968 words at a college graduate level.
