MyBuilder.com
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
A UK trades marketplace that profiles you for ads, shares data with Meta/Google/TikTok, and can keep records for years.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Name, contact and payment details, jobs, messages, photos, IDs, device data, and data from Google, Meta and TikTok.
Read the exact line
Privacy policy
“from information we collect about you from other sources, such as Google, Meta, and TikTok. This includes commercially available sources too, such as public databases”
Training
They run the marketplace, fight fraud, build marketing profiles, and show targeted ads based on your interests.
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Privacy policy
“We may use your personal information to create a profile about you, place you into marketing segments in order to better understand your preferences and to personalise the marketing messages we send to you.”
Sharing
Homeowners and trades see each other’s details on shortlist; ad firms like Google, Meta and TikTok can get name, email and phone.
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Privacy policy
“We may also share your information with third-party advertising partners such as TikTok, Google, and Meta to show you advertisements that are relevant to your interests.”
Kept
They keep it while you have an account, then often for years for tax, legal claims and fraud checks.
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Privacy policy
“When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations e.g. UK tax legislation requires us to hold information for a minimum of 6 years.”
Controls
You can email them to access, correct or delete data; newsletter ads can be opted out, social ads via those companies’ settings.
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Privacy policy
“If you would like to discuss or exercise any rights you may have, please contact us using the contact details at clause 2 above.”
Fine print
Must be 18. English courts. Tradespeople them; shortlist fees are usually non-refundable.
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Terms of service
“You may only use the MyBuilder Platform if you are aged 18 or over. By creating a Trade Account or otherwise using the MyBuilder Platform, you confirm that you are at least 18 years old.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Ask to access, correct or delete your data
Email datacontroller@mybuilder.com or write to Data Protection Officer, MyBuilder Limited, 1st Floor, 100 St. John Street, London EC1M 4EH
Opt out of MyBuilder newsletters and offers
Privacy policy marketing section: opt out at any time for newsletters or offers
Limit ads on Google, Meta and TikTok
Set advertisement preferences on those companies’ own settings, as the policy directs
Delete a customer account in the app
Customer terms clause 10.7: select delete in your Customer Account and follow the steps
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can send your name, email and phone to big ad companies so those companies can target you.
Read the exact line
Privacy policy
“We may also share your information with third-party advertising partners such as TikTok, Google, and Meta to show you advertisements that are relevant to your interests. Such information may include your e-mail address, name, and telephone number.”
For example, Meta could match your email and show MyBuilder ads in your Instagram feed.
They build a marketing profile of you and group you for ads.
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Privacy policy
“We may use your personal information to create a profile about you, place you into marketing segments in order to better understand your preferences and to personalise the marketing messages we send to you.”
For example, they might tag you as someone who often posts kitchen jobs and send more kitchen-related marketing.
Even after you leave, they may keep tradespeople records to stop fake or repeat accounts.
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Privacy policy
“We will also retain information on all Tradespeople to help us prevent fraudulent activity e.g. trying to open multiple accounts.”
For example, if you close your trade account, they might still keep enough data to block you from signing up again.
If someone sues MyBuilder because of your work or posts, you may have to cover their legal bills.
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Terms of service
“You must pay us an amount (calculated on a full after-tax basis) equivalent to any liabilities, fines, costs, expenses, damages and losses”
For example, if a customer claims your listing was misleading and sues the site, you could be asked to pay MyBuilder’s costs.
Tradespeople pay when they get a customer’s contact details, even if they never win the job, and refunds are not guaranteed.
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Terms of service
“You agree to pay MyBuilder a non-refundable (subject to clause 12.9) Shortlist Fee each time a Customer's Contact Details are shared with you following your Express Interest in a Lead.”
For example, you pay a shortlist fee, the homeowner never replies, and you still owe the money.
They can keep using your photos, branding and profile content worldwide, forever, to run and improve the site.
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Terms of service
“You grant us a non-exclusive, worldwide, , licence to use, host, reproduce, display and publish your Materials”
For example, a photo you uploaded of a finished bathroom could still be used in their marketing materials after you leave.
A tradesperson’s profile, including things like name, picture and email, can show up in public search.
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Privacy policy
“Every Trade Account has a public profile page which is displayed in search results to help generate interest from potential customers”
For example, someone googling your trading name might see your MyBuilder profile and email.
If you phone support, they may record the call and keep it to train staff.
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Privacy policy
“recordings of calls you make to our customer service agents for training quality purposes”
For example, a call about a disputed review could be stored and played back in staff training.
You can go to court in England (or where you live in the UK).
Read the exact line
Terms of service
“Disputes arising in connection with this Agreement shall be subject to the of the English courts.”
For example, if the site wrongly bans you.
They say they will tell you before big privacy changes take effect.
Read the exact line
Privacy policy
“If we make any revisions that materially change the ways in which we process your personal information, we will notify you of these changes before applying them.”
For example, if they start using a new ad partner, they say they will notify you first.
The site is for adults only, but they rely on you saying you are 18.
Read the exact line
Terms of service
“You may only use the MyBuilder Platform if you are aged 18 or over.”
For example, a 17-year-old could still tick that they are 18 and create an account.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- governing law
- Which country's or state's laws are used to settle any dispute, no matter where you live. For example, a user in Ohio may find the terms are judged under California law.
How we got here · grade D · score 34/100 · 15 of 15 policy answers backed by a verified quote · 2 not stated
What does the app collect beyond what it needs to work?
They collect account and job content plus device data, IDs, photos, call recordings, and data from Google, Meta, TikTok and public databases.
Does it record your voice, face or body, and what happens to that?
They record customer-service calls for training and quality. The policy does not say those recordings are deleted after the call.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They use targeted ads and share name, email and phone with TikTok, Google and Meta. Newsletter opt-out exists; ad prefs are on those companies’ settings.
Do they sell or share your data, and can you opt out?
They share with service providers, Angi group companies, and ad partners. Marketing emails can be opted out; they do not clearly say they never sell data.
What rights do they take over what you type and what the AI makes?
Tradespeople give a worldwide perpetual licence to use their materials to run, advertise and improve the platform, including derived materials.
How long do they keep your data after you delete it, and can you delete it in the app?
Deletion is by request. They keep data for the relationship, at least six years for UK tax in some cases, and extra tradespeople records for fraud.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They create marketing profiles and segments. The documents do not describe viewing, editing or switching that profile off in the app.
Do they commit to basic security, and have they leaked data?
They say they use physical, technical and organisational security measures but do not promise they cannot be breached.
Is there a real age gate, and are teens protected?
You must be 18 or over and confirm that by using the site. No extra age checks are described.
Will they tell you when the rules change, and is the policy specific?
Terms are dated 4 March 2026 with about 15 days’ notice. The privacy policy has no date but says they will notify before material privacy changes.
Can they close your account without warning, and can you get your data out first?
They usually give 30 days’ notice before ending an account, but can act sooner for fraud or repeat breaches. Export is not tied to closure.
If something goes wrong, who pays?
Tradespeople must indemnify MyBuilder for third-party claims about their services or content. Some losses they cause by breaching the contract are still their responsibility.
Do subscriptions renew on their own, and can you get a refund?
Tradespeople authorise automatic card collection of shortlist fees. Fees are non-refundable except as credit at MyBuilder’s discretion.
The privacy policy is 4,825 words at a college graduate level (Flesch reading ease 35.9); the terms are 11,575 words at a college graduate level.
