numeo.ai
- The policy says your content is not used for AI training.
- The policy rules out using your data for targeted ads.
- Data is shared only with the providers who run the service.
- The policy describes staff access for safety and legal checks.
You keep your data; they process emails, GPS, and voice to run the platform, with auto-renew and you covering their legal costs.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, emails, freight docs, GPS from fleet tools, device logs, and optional call recordings.
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Privacy policy
“Depending on enabled integrations, Numeo may receive:GPS location information;vehicle identifiers;trailer identifiers;driver assignments;”
Training
They use it to run dispatch, AI drafting, and security—not to sell ads or train general models on Google data.
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Privacy policy
“Google user data is never used to develop, improve, or train generalized artificial intelligence or machine learning models.”
Sharing
They say they do not sell data; cloud and AI vendors process it, and you can send it to brokers and partners.
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Privacy policy
“Numeo does not sell Personal Information. We also do not sell Customer Data. We disclose information only in the circumstances described below.”
Kept
They keep it while needed for the service and law; you ask them to delete, and Google data is gone in 30 days.
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Privacy policy
“To of stored Google user data, email support@numeo.ai; Numeo deletes it within 30 days unless applicable law requires retention.”
Controls
You can disconnect Google, unsubscribe from marketing, reply STOP to texts, and email them to delete data.
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Privacy policy
“Customers may decline the additional permissions and continue using sending features, and may disconnect a connected Google account at any time from Numeo settings or the Google Account security page, which revokes Numeo's access.”
Fine print
Plans auto-renew and fees are usually non-refundable; you may pay their legal costs; Delaware courts.
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Terms of service
“payment obligations are non-cancelable for the applicable billing period; andfees are non-refundable except as expressly required by law or stated in a written agreement”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off auto-renew before the next bill
Account settings, or contact Numeo; App Store: Settings → [your name] → Subscriptions; Google Play: Play Store → Payments & subscriptions
Disconnect Google if you do not want email access
Numeo settings or the Google Account security page
Ask them to delete stored Google user data
Email support@numeo.ai (they say deletion within 30 days)
Stop account text messages
Reply STOP to any SMS, or email support@numeo.ai
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If someone sues them because of your data or how you used the app, you may have to pay their legal bills.
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Terms of service
“The Customer agrees to , and Numeo, its affiliates, officers, directors, employees, contractors, licensors, and agents from third-party claims arising out of:Customer Data;Customer's use of the Platform;”
For example, if a broker sues over an AI-drafted email you sent, you could be on the hook for Numeo’s lawyers.
Once a billing period starts, you generally cannot get your money back even if you stop using it.
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Terms of service
“payment obligations are non-cancelable for the applicable billing period; andfees are non-refundable except as expressly required by law or stated in a written agreement”
For example, if you cancel mid-month, they still keep that month’s fee unless the law says otherwise.
Your paid plan keeps charging unless you turn off auto-renew before the next period.
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Terms of service
“paid Subscriptions automatically renew for successive renewal terms equal to the preceding Subscription term.”
For example, a yearly plan bills again next year unless you disable renewal in account settings first.
If you turn on voice tools, they keep recordings and transcripts to run those features.
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Privacy policy
“Where voice capabilities are enabled, Numeo may process:call recordings;voicemail;call transcripts;speech-to-text output;AI-generated speech;call metadata;”
For example, a dispatcher call could be recorded and turned into text inside Numeo.
If you connect fleet GPS, they get vehicle location to track loads and trucks.
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Privacy policy
“Location information is processed solely to provide requested fleet management, dispatching, tracking, operational analytics, and workflow automation.”
For example, a truck’s GPS from Samsara can show up in Numeo for ETAs.
Staff are not supposed to read your Google emails except with your OK, for security, or if the law requires it.
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Privacy policy
“does not allow humans to read it, except with the user's explicit consent, where necessary for security or to comply with applicable law, or in , form.”
For example, a support person should not browse your Gmail unless you consent or there is a security issue.
They say Google email content is not used to train general AI models.
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Privacy policy
“does not use it to develop, improve, or train generalized artificial intelligence or machine learning models;”
For example, a broker email you connect should not become training data for a public chatbot.
Your loads, emails, and files stay yours; they do not take ownership.
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Terms of service
“As between Numeo and the Customer, the Customer retains all right, title, and interest in and to Customer Data.”
For example, your rate confirmations remain your company’s records, not Numeo’s property.
leftover disputes go to Delaware courts after a 30-day talk.
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Terms of service
“If a dispute cannot be resolved informally, it shall be resolved in accordance with the dispute resolution procedures specified in the applicable Order Form, Enterprise Agreement, or, if none exists, in the state or federal courts located in Delaware.”
For example.
They do not promise the AI or the app will always be accurate or always work.
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Terms of service
“Except as expressly stated in these Terms, the Platform is provided "as is" and "as available."”
For example, if an AI draft has the wrong rate, they are not warranting it is correct.
If they change the privacy rules, keeping using the product can count as you accepting the new rules.
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Privacy policy
“Continued use of the Platform following the effective date of an updated Policy constitutes acknowledgment of the revised Policy, except where applicable law requires additional consent.”
For example, after they post a new policy date, logging in later may mean you are treated as having accepted it.
Words to know
Legal words from the lines above, in plain English.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- right to erasure
- Your right to have a company delete the personal data it holds about you, with some exceptions. For example, you can ask a social app to wipe your old posts and profile and it must, unless a law says otherwise.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- auto-renewal
- Your subscription keeps charging you at the end of each period until you cancel it. For example, a free trial turns into a paid monthly plan unless you cancel before it ends.
- inputs and outputs
- Inputs are what you type, say or upload to an AI; outputs are what it gives back to you. For example, the question you ask a chatbot is an input and its answer is an output, and both may be stored.
How we got here · grade A+ · score 66/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
Besides account details, they may process emails, attachments, GPS and fleet data, driver info, and device identifiers when you connect those tools.
Does it record your voice, face or body, and what happens to that?
If voice features are on, they process call recordings, voicemail, and transcripts to run those features, not just for a live session.
Are your chats and uploads used to train AI models, and is that off by default?
They say AI is only to provide the features you ask for, and Google user data is never used to train generalized AI models. Other customer data is licensed to improve the platform, but they do not describe training general models on it.
Can employees or contractors read your conversations, and when?
For Google data they say humans do not read it except with consent, for security, or to follow the law. They do not describe routine sampling of chats.
Are you profiled or tracked for advertising?
They say they do not use Google user data for advertising of any kind, and they do not describe building ad profiles from your freight data.
Do they sell or share your data, and can you opt out?
They say they do not sell personal information or customer data. Sharing is with service providers, people you choose, legal demands, or a company sale.
What rights do they take over what you type and what the AI makes?
You keep ownership. You give them a limited license while you subscribe so they can host, process, and improve the platform; it ends when data is deleted except for legal backups.
How long do they keep your data after you delete it, and can you delete it in the app?
You ask them to delete customer data. Google user data they say they delete within 30 days after you email support, unless the law requires keeping it.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe encryption, access limits, logging, monitoring, and incident response. They do not name an independent audit or bug-bounty program.
Is there a real age gate, and are teens protected?
You must be at least 18. The platform is for business users and is not directed at children; they do not describe ID checks.
Will they tell you when the rules change, and is the policy specific?
The terms are dated September 2, 2026. For material privacy changes they update the effective date and may email you, but continued use can count as acceptance.
Can they close your account without warning, and can you get your data out first?
They may suspend accounts and say they will give advance notice when reasonably practicable. They do not describe an in-app export before closure.
If something goes wrong, who pays?
The app is as-is, their payout is usually capped at 12 months of fees, and you must cover their legal costs for claims about your data or your use.
Do subscriptions renew on their own, and can you get a refund?
Paid plans auto-renew. You can turn off renewal in account settings (or the app store). Fees for a period are generally non-refundable.
The privacy policy is 4,572 words at a professional or legal expert level (Flesch reading ease 0); the terms are 3,942 words at a professional or legal expert level.
