Numsify
- The documents do not say whether your data trains AI.
- The documents do not say whether your data is used for ads.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
Virtual numbers and eSIMs with device tracking, no refunds, $150 cap, and instant policy changes.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Name, email, phone, payments, device IDs, usage, and location if you allow it.
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Privacy policy
“When you register for an account, purchase products, or use the App, we may collect personal information such as your name, email address, phone number, billing information, and payment details.”
Training
They use it to run the app, improve it, send promos, and meet legal requests.
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Privacy policy
“To process your purchases, manage your account, and deliver the services offered by the App.”
Sharing
Payment, support, and analytics vendors can see it; it may move in a company sale.
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Privacy policy
“We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, customer support, and analytics.”
Kept
They say they keep it only as long as needed or the law requires; no set time.
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Privacy policy
“Your personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.”
Controls
You can edit details in the app or email them to access, correct, or delete data.
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Privacy policy
“You can review and edit your details directly in the App or by contacting us at [email protected].”
Fine print
No refunds, prices can change without notice, $150 cap, UK courts.
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Terms of service
“All sales are final and non-refundable. Due to the digital nature of Numsify’s products (eSIMs, data plans, phone numbers, calling credits), once a purchase is completed, it cannot be returned, exchanged, or refunded.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Ask them to delete your personal information
Email [email protected] (Privacy Policy section 5)
Review and edit account details in the app
In the App, or email [email protected]
Unsubscribe from promotional emails
Unsubscribe link in emails or [email protected]
Check device eSIM support before buying
App purchase screen; terms say you are responsible for compatibility
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If you buy a number, eSIM, or credits, you cannot get your money back.
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Terms of service
“All sales are final and non-refundable. Due to the digital nature of Numsify’s products (eSIMs, data plans, phone numbers, calling credits), once a purchase is completed, it cannot be returned, exchanged, or refunded.”
For example, if you buy an eSIM for the wrong phone, they will not refund you.
They can raise prices without telling you first.
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Terms of service
“All pricing is displayed in the App or on numsify.com and may change without notice.”
For example, the number you planned to buy could cost more the next time you open the app.
If something goes wrong, they usually will not pay more than $150 or what you spent in a year.
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Terms of service
“In any event, Numsify’s shall not exceed the greater of:$150, orThe amount you paid to Numsify for the affected service in the 12 months prior to the event.”
For example, if a number loss costs you a business account, they still cap payouts at $150.
They can shut your account with no warning if they think you broke the rules.
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Terms of service
“Violation of these rules may result in account suspension or termination without notice.”
For example, they could cut off a number you use for login codes without telling you first.
If you delete an eSIM, it is gone and you do not get a replacement or money back.
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Terms of service
“Once activated, deleted eSIM profiles cannot be reissued or refunded.”
For example, wiping your phone by accident means you lose that paid eSIM forever.
New privacy rules apply as soon as they put them on the website.
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Privacy policy
“Any changes will take effect immediately upon posting the updated version on numsify.com.”
For example, they could start collecting more data the same day they post a new policy.
They log your device type and unique IDs, not just your account.
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Privacy policy
“We may collect information about the device you use to access the App, including device type, operating system, device settings, and unique device identifiers.”
For example, they can tell which phone you used even if you change your email.
Payment companies, support staff, and analytics tools can receive your data.
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Privacy policy
“We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, customer support, and analytics.”
For example, an analytics vendor could see how you use the app.
You can ask them to delete your data, but they may keep some of it.
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Privacy policy
“You may of your personal information. Certain data may be retained as required by law or for .”
For example, they might keep billing records after you close the account.
You must be 18; they say they will delete data if they learn someone is younger.
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Privacy policy
“The App is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.”
For example, a 16-year-old should not create an account.
You would sue in UK courts.
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Terms of service
“Any disputes arising under these Terms shall be subject to the exclusive of the courts of England and Wales.”
For example, a US user would have to go to courts in England and Wales.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- device identifiers
- Codes that single out your phone or computer, used to recognise you across apps and sites. For example, the advertising ID on your phone lets two unrelated apps know they are seeing the same person.
- right to erasure
- Your right to have a company delete the personal data it holds about you, with some exceptions. For example, you can ask a social app to wipe your old posts and profile and it must, unless a law says otherwise.
- legitimate interest
- A legal reason that lets a company use your data without asking, when it decides its own need outweighs your privacy. For example, an app may analyse how you use it to improve the product, without ever asking you.
- venue
- The specific court or city where any lawsuit must be filed, which may be far from where you live. For example, a user in Florida may have to travel to a court in San Francisco to sue.
- governing law
- Which country's or state's laws are used to settle any dispute, no matter where you live. For example, a user in Ohio may find the terms are judged under California law.
How we got here · grade D · score 37/100 · 15 of 15 policy answers backed by a verified quote · 6 not stated
What does the app collect beyond what it needs to work?
They collect account and payment details plus device IDs, usage, and location with consent.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Not stated in the documents.
Do they sell or share your data, and can you opt out?
They share with service providers, in a business sale, or for legal reasons, plus anonymized data.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
You request deletion by contacting them; they may keep some data for law or business.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they use technical and organizational measures; no audit or leak history is described.
Is there a real age gate, and are teens protected?
You must be 18. They do not describe age checks beyond that statement.
Will they tell you when the rules change, and is the policy specific?
Neither document is dated. Changes take effect as soon as they are posted.
Can they close your account without warning, and can you get your data out first?
They may suspend or terminate for rule violations without notice. No export process is described.
If something goes wrong, who pays?
Services are as-is with no warranty, and liability is capped at $150 or a year’s spend.
Do subscriptions renew on their own, and can you get a refund?
Prices may change without notice and all sales, including wallet top-ups, are non-refundable.
The privacy policy is 658 words at a professional or legal expert level (Flesch reading ease 13.1); the terms are 1,064 words at a professional or legal expert level.
