Ollie

• What does the app collect beyond what it needs to work?

  Besides your phone number and the texts or photos you send, they collect device, browser, and usage data, timestamps, and diagnostics. If you connect email or a calendar, they can read that content too.

• Does it record your voice, face or body, and what happens to that?

  Ollie is a text assistant. The documents do not say they record your voice, face, or body as a biometric identifier. Photos you choose to send are treated as message content.

• Are your chats and uploads used to train AI models, and is that off by default?

  Not stated in the documents.

• Can employees or contractors read your conversations, and when?

  They say message content may be reviewed to improve Ollie’s systems. The documents do not describe an opt-out for that review.

• Are you profiled or tracked for advertising?

  They say they do not share your messages for cross-context behavioral ads. On the website, advertising cookies may be set by other companies to track you across sites, but only if you consent on the cookie banner.

• Do they sell or share your data, and can you opt out?

  They explicitly say they do not sell your personal information or share it for cross-context behavioral advertising. They do share data with service providers who work for them, including AI companies.

• What rights do they take over what you type and what the AI makes?

  You own what you send. You give them a limited permission to host and use it to run, improve, and protect the service, and that permission ends when the content is deleted from their systems.

• How long do they keep your data after you delete it, and can you delete it in the app?

  You delete by texting Ollie or emailing them, not through a described in-app button. Phone and profile data are deleted within 30 days, with backups purged within 90 days. Messages can otherwise be kept up to 24 months, and billing records up to about 7 years.

• Does it build a lasting memory or profile of you, and can you see, edit or turn it off?

  They store preferences, goals, or reminders you ask Ollie to remember. The documents do not describe a way to view, edit, or switch off that memory separately from deleting your data.

• Do they commit to basic security, and have they leaked data?

  They describe encryption, access limits, logging, security testing, and vendor reviews, and they say they are SOC 2 Type I compliant. The documents do not mention a past data leak.

• Is there a real age gate, and are teens protected?

  Ollie is for adults 18 and older. You only have to say you are 18. They do not describe an age check, and they say they do not knowingly collect information directly from children under 13.

• Will they tell you when the rules change, and is the policy specific?

  They say they will update a “Last updated” date and notify you of material changes when appropriate, but these documents do not show a date. Continued use after changes means you accept the new terms.

• Can they close your account without warning, and can you get your data out first?

  They can suspend or end your access at any time, including for rule breaks, safety, or nonpayment. They do not promise notice before they close access, and they do not describe a way to export your data first.

• If something goes wrong, who pays?

  The service is “as is,” and what they pay is capped at the greater of $120 or what you paid in the prior 12 months. You also agree to cover their legal costs for claims from your misuse, your content, breaking these terms, or breaking the law.

• Do subscriptions renew on their own, and can you get a refund?

  Paid plans renew automatically until you cancel by texting Ollie or emailing hello@ollie.ai. They generally do not refund partial billing periods, except where the law requires it. Price changes get at least 30 days’ notice.

The privacy policy is 1,942 words at a professional or legal expert level (Flesch reading ease 12.4); the terms are 1,721 words at a professional or legal expert level.