Pally
- The policy says your content is not used for AI training.
- The policy rules out using your data for targeted ads.
- They say they do not sell or share your data.
- The policy describes staff access for safety and legal checks.
Pally says it will not train AI on your chats.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Chats, contacts, connected-app data, and optional location, bank, and health logs.
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Privacy policy
“It may include names, handles, birthdays, relationship notes, reconnect preferences, and interaction summaries drawn from your conversations and the accounts you connect, such as WhatsApp, iMessage, your calendar and email, and your address book.”
Training
They use it to run the assistant, not to train AI models or show you ads.
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Privacy policy
“We configure these services so your messages and other content are not used to train AI models.”
Sharing
Helper companies see what their job needs; they say they do not sell it to advertisers.
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Privacy policy
“We do not sell or share your data with advertisers.”
Kept
Most of it stays while your account is open, and some records stay after you delete it.
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Privacy policy
“Messages and Pally's replies, memory, saved assistant presentation settings, saved contact details, call transcripts, saved files, finance data, location data, and tenant-scoped email-observation, task, automation, and action records may be retained while your account is active.”
Controls
You can forget memories, disconnect apps, download a copy, and delete your account.
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Privacy policy
“Many controls are also available right in the chat: you can ask Pally what it remembers, tell it to forget something, or disconnect any connected app.”
Fine print
And you may pay their legal costs.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of the private dispute process
Email legal@pally.com within 30 days of first accepting the Terms.”
Turn off shared workflow playbooks
Tell Pally to opt out; the privacy policy says you can opt back in the same way.
Download a copy or delete your account
Download from your dashboard, or ask Pally in chat to forget items or delete your data. Rights requests go to privacy@pally.com.
Cancel before the next charge
The terms say you may cancel at any time and keep access through the end of the paid period; they do not name a menu path.
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If someone sues them because of how you used Pally, you may have to pay their legal costs, even for ordinary use you approved.
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Terms of service
“You agree to , defend, and Pally and its officers, directors, employees, contractors, and agents from any claims, damages, liabilities, losses, or expenses (including reasonable legal fees) arising out of your use of the Service”
For example, if Pally sends an email you approved and that person sues, you could be asked to cover Pally's lawyer bills.
If things go wrong, the most they say they will pay is what you paid them in the last year, or $50 if that is more.
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Terms of service
“OUR FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50).”
For example, if a mistake costs you a missed flight worth far more than your subscription, they still cap what they pay at your recent fees or $50.
Paid plans keep charging unless you cancel. They can change the price if they tell you, and a refund is their choice, not a promise.
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Terms of service
“Subscriptions renew automatically unless cancelled; we may change pricing with notice, and continued use after a change takes effect constitutes acceptance; you may cancel at any time and keep access through the end of the paid period; and refunds are granted at our discretion.”
For example, if you forget to cancel Pro, the next month can charge, and they do not have to give that money back.
They can shut off your account when they decide to, and the rules do not promise a warning first.
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Terms of service
“We may suspend or terminate your access to the Service at our discretion, including if you violate these Terms, if we discontinue the Service, or if we reasonably believe your use poses a risk to you, to us, or to others.”
For example, they could cut off your assistant in the middle of a trip if they think your use is risky, without a notice period.
Prepaid credits do not come back as cash, and leftover credits disappear if the account is deleted.
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Terms of service
“Credits are non-refundable and any remaining balance is forfeited when your account is deleted.”
For example, if you bought call minutes and then delete your account, those unused credits are gone.
You still own what you send and what Pally makes for you, but they can keep and use it to run and improve the service.
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Terms of service
“You retain ownership of your content. You grant Pally a limited license to process, store, and retain your content, and the records of the work Pally performs on your behalf, as needed to provide, secure, and improve the Service, consistent with the Privacy Policy.”
For example, a spreadsheet Pally built for you stays yours, but they can store the work record so the assistant can do the next task.
Phone audio you ask to keep, and the written transcript, stay tied to your account until you delete them or the account.
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Privacy policy
“Pally keeps the private audio and text transcript until you delete them or your account.”
For example, a call Pally placed for a restaurant booking can sit in your files as audio and text until you delete it.
Successful workflows can be turned into a general how-to for every user, with personal details removed, unless you tell Pally to stop.
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Privacy policy
“Sharing is on by default, and you can tell Pally to opt out (or back in) at any time.”
For example, a follow-up routine that worked well could be reused by other people in a stripped-down form unless you opt out.
Pally does not get your location unless you choose to share it, and you can stop and delete that history.
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Privacy policy
“Location sharing is optional and off by default.”
For example, nearby reminders only start if you share your location in iMessage, and you can turn that off later.
They say the AI companies that process your requests are set so your chats are not used to train those models.
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Privacy policy
“We configure these services so your messages and other content are not used to train AI models.”
For example, a private message about your job should not be fed into a public model’s training set.
You can see the memories it saved and tell it to erase a specific one.
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Privacy policy
“You can ask Pally what it remembers or tell it to forget anything at any time, and we delete it.”
For example, if it saved your old job title, you can ask it to forget that fact.
Words to know
Legal words from the lines above, in plain English.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
How we got here · grade A+ · score 69/100 · 15 of 15 policy answers backed by a verified quote · 0 not stated
What does the app collect beyond what it needs to work?
Beyond chats, Pally can keep a contacts book, connected-app details, screen captures when you allow control of your Mac, and optional location, bank summaries, and logs such as medications.
Does it record your voice, face or body, and what happens to that?
Incoming calls are not recorded. Outbound calls can be recorded only after the other person agrees, and Pally keeps that audio and transcript until you delete them or your account.
Are your chats and uploads used to train AI models, and is that off by default?
Their policy says AI providers are configured so your messages and other content are not used to train AI models. Separately, stripped-down workflow playbooks can be shared with every user unless you opt out.
Can employees or contractors read your conversations, and when?
They say they may access or disclose your information for law, enforcing their rules, security, fraud, or safety, and they will try to tell you about legal requests when they are allowed to.
Are you profiled or tracked for advertising?
They say they do not use your records for advertising, do not use advertising trackers, and do not send marketing emails. Website analytics cookies are described as aggregated and not for ads.
Do they sell or share your data, and can you opt out?
They explicitly say they do not sell or share your data with advertisers. Helper companies process only what their job needs, and connected apps you choose get the data that connection requires.
What rights do they take over what you type and what the AI makes?
You keep ownership of your content. You give them a limited right to process, store, and keep it as needed to provide, secure, and improve the service.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete items in chat or the dashboard, and deleting the account removes most tenant data. Billing records, operational campaign copies, revoked email addresses, and some audit leftovers can remain with no short wipe date stated.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Pally builds a lasting memory from what you share and what it learns. You can ask what it remembers, correct tracker entries, and tell it to forget specific things.
Do they commit to basic security, and have they leaked data?
They describe encryption, isolating accounts, limited staff access, logging, and regular security reviews. They do not describe an independent audit or a vulnerability disclosure program.
Is there a real age gate, and are teens protected?
You must be at least 18. If someone states they are under 18, the account is suspended. The policy describes a stated age, not a stronger age check.
Will they tell you when the rules change, and is the policy specific?
Both documents are dated September 23, 2026. They say they will notify you of significant or material changes by text, email, or in the app, and the privacy policy is specific about data types and retention.
Can they close your account without warning, and can you get your data out first?
They can suspend or end access at their discretion, and the terms do not promise a warning first. You can download a copy from your dashboard, and they say they will delete data at your request.
If something goes wrong, who pays?
The service is offered as is, their payment if things go wrong is capped at your last year of fees or $50, and you agree to cover their legal costs arising out of your use.
Do subscriptions renew on their own, and can you get a refund?
Paid plans renew on their own unless you cancel. Price changes come with notice, refunds are only if they choose to give one, and prepaid credits are non-refundable.
The privacy policy is 5,387 words at a college graduate level (Flesch reading ease 32.1); the terms are 1,894 words at a professional or legal expert level.
