Paragraph
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
You own your content, but they take a license to improve the service, use Google analytics, auto-renew paid plans.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, your posts and prompts, agent memory, connected apps, billing, and device and usage data.
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Privacy policy
“We automatically collect information about how you use the Services. This may include IP address, browser and device type, operating system, approximate location inferred from IP”
Training
They run the product, send work to AI vendors, improve features, and may email marketing you can turn off.
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Privacy policy
“When you use an AI feature, Paragraph may send relevant prompts, conversations, files, publication context, connected-service data, and other instructions to AI model”
Sharing
Staff vendors, workspace teammates, public readers, connected apps, and sometimes buyers of the company can see data.
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Privacy policy
“Companies that provide cloud hosting, databases, authentication, AI models, agent infrastructure, search, file storage, email delivery, analytics, error monitoring, customer support, security, and payment processing.”
Kept
They keep data as long as they think they need it; deleting an account starts removal but backups can linger.
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Privacy policy
“When you delete a workspace or account, we begin deleting associated information from active systems, subject to any controls available in the product.”
Controls
You can change settings, export subscribers, delete a workspace or account, and email support for .
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Privacy policy
“You can export subscriber data and can delete a workspace or account through available settings.”
Fine print
Plans auto-renew with no refunds, you them.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Cancel a paid plan before renewal
Billing settings in the product
Export data then delete workspace or account
Available settings in the Services; also via support@paragraph.com
Opt out of marketing email
Unsubscribe or marketing opt-out; transactional mail still sent
Review automations, memory, and connections
Product settings for automations, memory, and connected services
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If someone sues them because of what you published or how you used the product, you may have to pay their legal bills.
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Terms of service
“you will and Paragraph, its affiliates, officers, directors, employees, and agents from claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees)”
For example, if an agent posts a copyrighted image you uploaded, you could owe Paragraph’s lawyer fees.
Paid plans keep charging until you cancel, and you usually do not get money back for unused time.
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Terms of service
“Except where required by law or expressly stated at purchase, fees are non-refundable.”
For example, if you cancel two days after renewal, you still pay for the whole period.
What you type, files, and connected-app data can be sent to outside AI companies to complete the task.
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Privacy policy
“When you use an AI feature, Paragraph may send relevant prompts, conversations, files, publication context, connected-service data, and other instructions to AI model”
For example, asking an agent to summarize a private Google Doc can send that document to a model vendor.
Google’s tracking tools run on the site, so Google can see usage of the product and website.
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Privacy policy
“We also use Google Tag Manager and Google Analytics for website and product measurement.”
For example, visiting the dashboard can send page and device data to Google Analytics.
They can copy and change your writing and AI output to run and improve the product, including through vendors.
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Terms of service
“You grant Paragraph a non-exclusive, worldwide, license to host, copy, process, modify, display, distribute, and otherwise use Customer Content and Output only as needed to provide, secure, maintain, support, and improve the Services”
For example, a draft newsletter could be processed to fix bugs or improve features, not only to publish it.
They store chats, files, subscriber lists, and lasting agent memory you give the product.
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Privacy policy
“We collect the content you provide to the Services, including prompts, conversations, files, drafts, posts, pages, newsletters, images, videos, websites, comments, subscriber lists, goals, brand and social voice, notes, agent memory”
For example, brand-voice notes an agent remembers can sit in their systems with your other content.
You still own what you upload and, as far as the law allows, what the AI makes for you.
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Terms of service
“You keep your ownership of Customer Content. As between you and Paragraph, and to the extent permitted by law, you own Output.”
For example, a blog post the agent drafts is treated as yours, not Paragraph’s.
They say they will not use your posts or connected-app content to target ads from other companies.
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Privacy policy
“We don't use Customer Content or connected-service content to serve third-party targeted advertising.”
For example, a private draft should not be used to show you a third-party ad based on that draft.
You have to say you are 16 or older; they do not describe extra age checks.
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Terms of service
“You must be at least 16 years old and legally able to enter into this agreement.”
For example, a 15-year-old could still type a birth year and create an account.
They can shut you off after a chance to fix things, or right away if they think there is risk.
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Terms of service
“When reasonable, we will give notice and an opportunity to resolve the issue. We may act immediately when needed for safety, security, fraud prevention, legal compliance, or protection of others.”
For example, a suspected spam blast could get the workspace paused without waiting.
Words to know
Legal words from the lines above, in plain English.
- prompt
- What you type or say to an AI to get a response. For example, asking a chatbot to write a birthday message is a prompt, and it may be stored.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- inputs and outputs
- Inputs are what you type, say or upload to an AI; outputs are what it gives back to you. For example, the question you ask a chatbot is an input and its answer is an output, and both may be stored.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
How we got here · grade D · score 39/100 · 15 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
They collect account and content data plus IP address, device type, cookies, diagnostics, and approximate location from IP.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They use Google Analytics, Google Tag Manager, PostHog, and similar tools, while saying they do not use customer content for third-party targeted ads.
Do they sell or share your data, and can you opt out?
They say they do not sell personal information for money and share it with service providers, including AI vendors, plus people you choose.
What rights do they take over what you type and what the AI makes?
You own your input and output. They take a license only to provide, secure, support, and improve the service, which ends when content is deleted except backups and public copies.
How long do they keep your data after you delete it, and can you delete it in the app?
Not stated in the documents.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They collect agent memory and tell you to review it, but they do not describe viewing, editing, or turning memory off.
Do they commit to basic security, and have they leaked data?
They say they use administrative, technical, and organizational safeguards but do not describe audits or a bug-bounty program.
Is there a real age gate, and are teens protected?
You must be at least 16. The services are not directed to children under 16, with no extra age-proofing described.
Will they tell you when the rules change, and is the policy specific?
Policies are dated. They say they will give reasonable notice of material changes, but retention periods stay vague.
Can they close your account without warning, and can you get your data out first?
You can export then delete. They say they will give notice when reasonable, but may cut access immediately for safety or legal reasons.
If something goes wrong, who pays?
The service is as-is, liability is capped at $100 or a year of fees, and you must indemnify them for claims from your content and use.
Do subscriptions renew on their own, and can you get a refund?
Paid plans renew automatically until you cancel in billing settings. Fees are non-refundable except where the law requires.
The privacy policy is 2,222 words at a college graduate level (Flesch reading ease 31.4); the terms are 2,889 words at a college level.
