Paramount+
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Streaming with broad tracking, auto-renewing paid plans, almost no refunds.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, what you watch, device IDs, browsing, and extra data from partners and aggregators.
Read the exact line
Privacy policy
“Where permitted by applicable law, we may collect information about you from other sources, including through interactive applications (e.g., mobile devices, third party services, and embedded audio and video players), from co-branded partners and websites”
Training
They use it to run the service, send offers, and build ads tailored to your interests.
Read the exact line
Privacy policy
“Develop and provide advertising tailored to your interests, as described in our overview of CBS Interactive Online Advertising;”
Sharing
Vendors, CBS companies, advertisers, co-branded partners, and sometimes marketing partners.
Read the exact line
Privacy policy
“Where permitted by law, we may share information we collect about you within the family of CBS Interactive Services and with CBS Corporation, our parent company, and other CBS-affiliated companies”
Kept
They disable an account if you ask, but may keep some data in backups and for legal reasons.
Read the exact line
Privacy policy
“If you ask us to shut down your account or delete your information, we will disable your account within a reasonable period of time.”
Controls
You can unsubscribe from marketing emails and opt out of some tailored partner ads.
Read the exact line
Privacy policy
“You can opt out of receiving commercial email or text messages from a particular CBS Interactive Services or other service by following the instructions contained in any such message or by contacting us directly.”
Fine print
Plans auto-renew with no refunds in most cases, not a .
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Cancel auto-renew in your account
www.paramountplus.com/account (or your app store if you subscribed there)
Opt out of commercial emails
Follow the unsubscribe link in the message or contact them
Opt out of some tailored partner ads
CBS Interactive Business Partner Advertising Opt-Out page (linked from the privacy policy)
Ask them to shut down your account
Contact CBS Interactive Inc., 235 Second Street, San Francisco, CA 94105, Attn: Legal Department, or use in-app account deletion after canceling app-store billing
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If you cancel, you usually keep access until the period ends, but they keep the money you already paid.
Read the exact line
Terms of service
“YOU WILL NOT BE REFUNDED FOR ANY FEES YOU HAVE PAID. However, there are certain circumstances in which you may be legally entitled to a refund”
For example, if you cancel two days after a monthly charge, you watch until month-end but do not get those two days back as cash.
If someone sues them because of how you used the service, you may have to pay their legal costs.
Read the exact line
Terms of service
“You will and Paramount, its Affiliates, and their respective directors, officers, employees, shareholders, vendors, partners, contractors, agents, licensors or other representatives”
For example, if a comment you posted leads to a lawsuit against Paramount, they can ask you to cover their lawyers.
Anything you upload they can keep using forever, change, and share, even after you leave.
Read the exact line
Terms of service
“you grant us and our Affiliates an , fully , , world-wide, , non-exclusive license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform and publicly display such User Submission”
For example, a clip you upload could be reused in their ads or given to a partner with no extra payment to you.
They can log where you came from and where you go next, not just what you do on Paramount+.
Read the exact line
Privacy policy
“Websites you visited before and after visiting a CBS Interactive Services;”
For example, if you click from a news site then leave for a shopping site, that path can be recorded.
Your viewing and other data can be used to pick ads meant for people like you.
Read the exact line
Privacy policy
“Develop and provide advertising tailored to your interests, as described in our overview of CBS Interactive Online Advertising;”
For example, watching lots of sports could lead to more sports-related ads on their sites.
They may buy extra facts about you from outside companies and mix them with what they already have.
Read the exact line
Privacy policy
“from commercially available sources (e.g., data aggregators and public databases).”
For example, an aggregator’s income or interest data could be added to your Paramount profile.
Deleting your account does not wipe every copy right away.
Read the exact line
Privacy policy
“Please note that we may need to retain some information about you in order to satisfy our legal and security obligations. For example, some of your information may remain in back-up storage even if you ask us to delete it.”
For example, after you close the account, an old backup could still hold your email and watch history.
They can raise the price later, but they say they will tell you first and it starts on the next renewal.
Read the exact line
Terms of service
“We will provide you with notice of any price change that applies to your Subscription. Price changes will not come into effect during your current billing period”
For example, they email that next month costs more; if you do not cancel before renewal, you pay the new amount.
Kids cannot open their own paid account. Under-18s are supposed to use a parent’s account.
Read the exact line
Terms of service
“You must be at least 18 years old, or the legal age of majority in your Territory (if over 18), to sign-up for an Account and a Subscription.”
For example, a 16-year-old should watch only through a parent who created the subscription.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- data broker
- A company that buys, collects and resells information about people, usually without ever meeting them. For example, your phone number and shopping habits can be sold as part of a list to a company you never heard of.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
How we got here · grade F · score 34/100 · 15 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They collect account and payment details, viewing activity, device IDs, sites you visited before and after, and extra data from partners and aggregators.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They build interest-based ads and let authorized third parties collect visit data with cookies for tailored ads.
Do they sell or share your data, and can you opt out?
They share with vendors, CBS companies, advertisers, and co-branded partners, and offer some ad opt-outs.
What rights do they take over what you type and what the AI makes?
For anything you upload, they take a perpetual, worldwide, sublicensable license to use and change it.
How long do they keep your data after you delete it, and can you delete it in the app?
You contact them to shut down an account; they disable it in a reasonable time but may keep backups and legal copies.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
The service is personalized and can recommend content from how you use it, but they do not describe viewing or turning off a memory profile.
Do they commit to basic security, and have they leaked data?
They say they use commercially reasonable technical, administrative, and physical protections, but no audit or leak history is described.
Is there a real age gate, and are teens protected?
You must be 18 to create an account. Under-18s may use a parent’s account. They say they do not knowingly collect from children under 13.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated and says they will email or post for material changes. Terms say continued use means you accept updates.
Can they close your account without warning, and can you get your data out first?
They can end access with notice in several cases, and sometimes immediately for breach. They do not describe exporting your data first.
If something goes wrong, who pays?
The service is as-is, liability is capped at what you paid in twelve months, and you must indemnify them for claims from your use.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew unless you cancel first. They say you will not be refunded for fees already paid, except limited legal cases.
The privacy policy is 3,278 words at a college level (Flesch reading ease 40.3); the terms are 13,077 words at a professional or legal expert level.
