Planoly
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- Staff may review your content; the policy does not describe an opt-out.
Social scheduler that auto-renews with no refunds, shares for ads, and can close your account anytime.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, social posts you connect, device IDs, logs, cookies, IP location, and shopping history.
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Privacy policy
“Required account information includes first name, last name, email address, and password.”
Training
They run the app, improve it, market to you, measure ads, and share data if you use optional AI.
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Privacy policy
“to measure, gauge, and improve the effectiveness of our advertising, and better understand customer retention and attrition”
Sharing
Vendors, ad partners, Linked social networks, and others in a sale or legal request.
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Privacy policy
“we may have shared your email address with advertising partners to match and serve our targeted advertisements on third party websites.”
Kept
They delete when they say they no longer need it, but may keep data after you close your account.
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Privacy policy
“We generally delete information about you when we no longer need the information for the purposes for which we collect and use it”
Controls
You can delete your account in My Profile, manage cookies, and opt out of sale/sharing with a form.
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Privacy policy
“You can view, access, edit, or delete your account within the Services by navigating to your “My Profile” page from the Settings menu”
Fine print
Auto-renew, no refunds, and they can close you anytime.
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Terms of service
“Planoly does not provide refunds. You may cancel your Subscription at any time. No refunds will be provided for previously paid amounts.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of sale/sharing
Use the sale/sharing opt-out form linked in the Notice section of the Privacy Policy
Delete your account
Settings → My Profile → Delete Account, or email support@planoly.com
Cancel auto-renew
https://billing.planoly.com/ or App settings billing page; iOS Settings → Subscriptions → Planoly → Cancel
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can shut your account whenever they want, even if you did nothing wrong.
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Terms of service
“We have the right to disable any Creator Account, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason”
For example, they could lock you out of scheduled posts and your store with no warning.
If you cancel, you keep access until the period you already paid for, but you do not get money back.
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Terms of service
“Planoly does not provide refunds. You may cancel your Subscription at any time. No refunds will be provided for previously paid amounts.”
For example, if you cancel a yearly plan after a week, they keep the full year payment.
If someone sues them because of how you used the app or your posts, you may have to pay their legal bills.
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Terms of service
“You agree to and the Company, its affiliates, licensors, and service providers”
For example, if a photo you scheduled leads to a copyright fight, they can make you cover their lawyers.
They may send your email to ad companies so you see Planoly ads on other sites.
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Privacy policy
“we may have shared your email address with advertising partners to match and serve our targeted advertisements on third party websites.”
For example, after visiting Planoly you might see their ads on Instagram because they matched your email.
You usually cannot join a group lawsuit.
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Terms of service
“YOU WILL NOT BE ABLE TO BRING OR PARTICIPATE IN A CLASS OR AGAINST US.”
For example, if many users were overcharged, you could not join them in one court case.
If they change the rules, keeping using the site counts as you agreeing, even without a special alert.
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Privacy policy
“Your continued use of our Services (including visits to the Websites) after any change in this Privacy Policy will constitute your acceptance of such change.”
For example, they could add new sharing and you would be treated as agreeing if you log in later.
If you use their AI tools, your information is shared with the AI provider under extra terms.
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Privacy policy
“use of our AI feature results in the sharing of information in accordance with the Planoly AI Supplementary Terms.”
For example, a caption you generate may be sent to OpenAI, which they list as a vendor.
They can look at the content you upload and you should not expect it to stay private from them.
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Terms of service
“you hereby provide your consent to such monitoring, and you acknowledge and agree that you have no expectation of privacy concerning the transmission of Creator Content.”
For example, a draft post you schedule could be reviewed if they decide to screen content.
You still own your posts, but you give them a free license to use them to run the service.
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Terms of service
“grants to Planoly a non-exclusive, revocable, worldwide, license to use, copy, publish, reproduce, prepare derivative works, distribute, and display the Creator Content”
For example, they can copy your scheduled images onto their servers so posting works.
You must be 18 or older; they say they do not knowingly collect from kids under 18.
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Privacy policy
“Our Services are not intended for general audiences and not for children under the age of 18.”
For example, a 16-year-old should not create an account, but they rely on you saying you are 18.
Words to know
Legal words from the lines above, in plain English.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- class action waiver
- You agree not to join with other users in one lawsuit; each person must complain alone. For example, if a bug overcharges a million people, you cannot all sue together for a refund.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
How we got here · grade F · score 31/100 · 15 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They collect account details, connected social content, logs, device IDs, cookies, IP-based location, and usage stats, more than just what you type.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
They reserve the right to pre-screen Creator Content and say you have no expectation of privacy in that content.
Are you profiled or tracked for advertising?
Third parties run interest-based ads using cookies and pixels, and they may share your email with advertising partners.
Do they sell or share your data, and can you opt out?
They say they do not sell data for money, but sharing with ad partners may count as a sale and they offer an opt-out form.
What rights do they take over what you type and what the AI makes?
They do not claim ownership of your content; you give a revocable license so they can operate the service.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete in the app or by email, but they may keep information after you close the account and give no hard delete deadline.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they use commercially reasonable administrative, technical, and physical safeguards, with no audit named.
Is there a real age gate, and are teens protected?
The service is for people 18 and older; they do not describe age checks beyond you saying you qualify.
Will they tell you when the rules change, and is the policy specific?
Policies are dated, but continued use after they post changes counts as acceptance, with no promised advance notice for privacy.
Can they close your account without warning, and can you get your data out first?
They can disable your account for any or no reason and say they need not give prior notice.
If something goes wrong, who pays?
The service is as-is, liability is capped at $1,000 or six months of fees, and you must indemnify them.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew each billing cycle and they say all prepaid amounts are non-refundable.
The privacy policy is 6,197 words at a professional or legal expert level (Flesch reading ease 20.5); the terms are 9,556 words at a professional or legal expert level.
