Playtomic
- The documents do not say whether your data trains AI.
- Your data is used to target ads at you; you can opt out.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Club software that keeps names, cards, chats and behaviour for years, shares with affiliates, and auto-renews with no refunds.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Names, contacts, bank and card details, gender, images, and how you use the product.
Read the exact line
Privacy policy
“Allow club managers to access the chat related to the matches for organizational reasons Name<br>Surname<br>Image<br>Gender<br>E-mail<br>Phone number”
Training
They use it for contracts, billing, support, site security, and marketing if you say yes.
Read the exact line
Privacy policy
“Marketing communications Name<br>E-mail<br>User behaviour data (M2) Consent Up to the withdrawal of the consent M1”
Sharing
IT vendors process it, and they also share it with subsidiaries and affiliates.
Read the exact line
Privacy policy
“In addition to the Data Processors above mentioned, your personal data will be shared with:<br>(i) subsidiaries and affiliates companies.”
Kept
Many records are kept for 10 years after the contract or last access.
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Privacy policy
“Management of customer contractual relationship Name<br>Surname<br>Contacts<br>Bank account Execution of a contract<br>Legal obligation of 10 years from the termination of the contract A3”
Controls
Email privacy@playtomic.io to access, fix, delete, or withdraw consent.
Read the exact line
Privacy policy
“You can exercise the following rights by sending a specific request to the at the following email address: privacy@playtomic.io”
Fine print
12-month auto-renew, non-refundable fees, you cover their legal costs, Madrid courts only.
Read the exact line
Terms of service
“All payments are non-refundable and non-cancelable.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Email to access, correct, or delete your data
privacy@playtomic.io
Withdraw marketing or behaviour-analysis consent
privacy@playtomic.io (withdrawal of consent)
Give 60 days’ written notice before the year ends to stop auto-renewal
Written notice to the other party as in Term and Termination
Contact the DPO
dpo@playtomic.io
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They keep contract and bank details for a decade after you stop using them.
Read the exact line
Privacy policy
“Management of customer contractual relationship Name<br>Surname<br>Contacts<br>Bank account Execution of a contract<br>Legal obligation of 10 years from the termination of the contract A3”
For example, if a club leaves Playtomic, billing names and bank data can stay on file for 10 more years.
If a player sues over a booking, the club may have to pay Playtomic’s legal bills.
Read the exact line
Terms of service
“Client shall , defend, and Playtomic from and against any claims, suits, charges, fees, penalties, or losses”
For example, a dispute over a cancelled court could leave the club covering Playtomic’s lawyers.
Once you pay, you do not get the money back.
Read the exact line
Terms of service
“All payments are non-refundable and non-cancelable.”
For example, if you cancel a paid plan mid-year, they keep the fees already paid.
They can use, change, and club data to run and improve the product.
Read the exact line
Terms of service
“the Client hereby grants Playtomic a worldwide, non-exclusive, assignable, , fully paid-up and licence to use, distribute, modify, display, perform and copy any of the Client Data”
For example, booking lists could be used to improve Playtomic’s tools and shared with their vendors.
Sister companies in the group can get your personal data.
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Privacy policy
“your personal data will be shared with:<br>(i) subsidiaries and affiliates companies.”
For example, another Playtomic company in a different country could receive club contact emails.
The contract rolls on for another year unless you cancel far in advance.
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Terms of service
“automatically renews in successive and consecutive twelve (12) months periods”
For example, you must give 60 days’ written notice before the year ends or you are locked in again.
If they change the rules and you keep using the product, you are treated as agreeing.
Read the exact line
Terms of service
“Client’s continued use of the Platform after the updated Agreement has been posted means that Client accepts and agrees to the changes.”
For example, a new fee rule posted on the site can bind you if you log in again.
Vendors may store your data on servers outside the EU with weaker privacy laws.
Read the exact line
Privacy policy
“Some Data Processors, in providing their services to the , may transfer your personal data to servers located in non-EU territory.”
For example, a hosting company could keep club emails on a US server.
You can ask to see, fix, or delete your data by email, not necessarily in the app.
Read the exact line
Privacy policy
“You can exercise the following rights by sending a specific request to the at the following email address: privacy@playtomic.io”
For example, you email privacy@playtomic.io to ask them to erase an old support chat.
Lawsuits go to courts in Madrid, Spain.
Read the exact line
Terms of service
“The Parties agree to submit any dispute, discrepancy or claim resulting from the performance or interpretation of this Agreement or related to it, either directly or indirectly, to the exclusive of the Courts of Madrid.”
For example, a US club would have to sue in Madrid rather than at home.
Words to know
Legal words from the lines above, in plain English.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- data controller
- The company that decides why and how your data is used, and is responsible for it under privacy law. For example, the app maker is the controller; the cloud company storing files for it is only a processor.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- auto-renewal
- Your subscription keeps charging you at the end of each period until you cancel it. For example, a free trial turns into a paid monthly plan unless you cancel before it ends.
- venue
- The specific court or city where any lawsuit must be filed, which may be far from where you live. For example, a user in Florida may have to travel to a court in San Francisco to sue.
- governing law
- Which country's or state's laws are used to settle any dispute, no matter where you live. For example, a user in Ohio may find the terms are judged under California law.
How we got here · grade D · score 35/100 · 15 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
They collect account and payment details plus user behaviour, images, gender, and phone numbers, not only what is needed to log in.
Does it record your voice, face or body, and what happens to that?
They collect user images for match chat and keep them until consent is withdrawn. Voice is not described.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They analyse user behaviour for marketing based on consent you can withdraw.
Do they sell or share your data, and can you opt out?
Data goes to processors and also to subsidiaries and affiliates. They do not describe a sale opt-out.
What rights do they take over what you type and what the AI makes?
Clubs own Client Data but grant a sublicensable licence so Playtomic can provide, improve, and develop the product.
How long do they keep your data after you delete it, and can you delete it in the app?
Several purposes keep data for 10 years. Deletion is by email request under GDPR, not a 30-day in-app wipe.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they will use technical and organisational security measures, without naming audits or a bug-bounty program.
Is there a real age gate, and are teens protected?
Not stated in the documents.
Will they tell you when the rules change, and is the policy specific?
Terms are dated May 11th 2022. Keeping using the platform after they post updates means you accept them. The privacy notice has no date.
Can they close your account without warning, and can you get your data out first?
They may change or stop the platform at any time without notice, and can suspend access for unpaid invoices without prior notice.
If something goes wrong, who pays?
The product is as-is, liability is capped at six months of fees, and the client must indemnify Playtomic for End User disputes and many other claims.
Do subscriptions renew on their own, and can you get a refund?
The deal auto-renews every 12 months unless you give 60 days’ written notice. Payments and commissions are non-refundable.
The privacy policy is 1,645 words at a professional or legal expert level (Flesch reading ease 20.7); the terms are 7,668 words at a college graduate level.
