Polarsteps
- The policy says your content is not used for AI training.
- The policy rules out using your data for targeted ads.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
Travel tracking with optional location and contacts; they say they do not train AI on your data, but Plus auto-renews with limited refunds.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, trips, photos, device details, and optional location, contacts, and booking emails.
Read the exact line
Privacy policy
“Depending on how you use Polarsteps, we process the following data:Your personal info, such as your name, hometown, biography text and e-mail addressYour locationYour added content”
Training
They run the app, personalize trips, and say they do not train AI models on your data.
Read the exact line
Privacy policy
“Polarsteps makes use of an AI model to identify and extract the relevant information from your booking e-mail, after which the e-mail is deleted within 30 days. Your data is not used to train the AI model.”
Sharing
You pick who sees each trip; public trips can go in their travel guides; IT partners may process data.
Read the exact line
Privacy policy
“Content shared with everyone can be used in our travel guides. Content is shared with everyone when you set the privacy level of a trip to public”
Kept
You can delete content or your account; leftover copies at partners can take up to 90 days.
Read the exact line
Privacy policy
“You can also delete your entire account. When you do, we will permanently delete your data, so please download your data beforehand.”
Controls
You can turn off location and contacts in device settings and delete trips or your account.
Read the exact line
Privacy policy
“If you don’t want to share your location anymore you can withdraw your consent, and deny us access through your device settings.”
Fine print
Plus auto-renews; most fees are non-refundable; they give Plus as-is and cap what they pay you.
Read the exact line
Terms of service
“Except as required by applicable law, subscription fees are non-refundable once the billing period has started.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Cancel Polarsteps Plus in the app store
iOS: Settings → Apple ID → Subscriptions → Polarsteps → Cancel. Android: Play Store → profile → Payments & subscriptions → Subscriptions → Polarsteps → Cancel.
Turn off location access
Device settings; withdraw consent as described in the privacy policy location section.
Revoke contacts permission
Device settings, Contacts permission for Polarsteps.
Download then delete your account
In the app/account; they say download first because deletion cannot be undone.
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
After a Plus billing period starts, you usually cannot get money back unless the law says you must.
Read the exact line
Terms of service
“Except as required by applicable law, subscription fees are non-refundable once the billing period has started.”
For example, if you cancel a yearly plan a week after it renews, you keep Plus until the year ends but typically get no refund.
Plus keeps charging you unless you cancel at least a day before the period ends.
Read the exact line
Terms of service
“Your subscription renews automatically at the end of each billing period at the then-current renewal price shown at www.polarsteps.com/plus, unless you cancel at least 24 hours before the end of the current period.”
For example, if you forget to cancel 24 hours before renewal, Apple or Google can charge you again.
They do not promise Plus will always work, and they limit as much as the law allows.
Read the exact line
Terms of service
“The Plus features are provided on an "as is" and "as available" basis. Polarsteps does not warrant uninterrupted or error-free access to Plus features at all times.”
For example, if Plus is down during your trip, they may not owe you extra compensation beyond what the law requires.
A public trip can show where you are right now to anyone on the internet.
Read the exact line
Privacy policy
“Please be aware that when you set your trip to public, anyone may be able to see your live location. Share responsibly!”
For example, if you set a trip to public while traveling, strangers could see your live location.
If you make a trip or tip public, Polarsteps can reuse that content in their guides, with your first name and bio photo.
Read the exact line
Privacy policy
“Content shared with everyone can be used in our travel guides.”
For example, a public Hyde Park photo could appear in their London guide with your first name.
Automatic route tracking is optional; you have to agree before they follow your path.
Read the exact line
Privacy policy
“We will only track your route with your consent.”
For example, you can add places by hand instead of letting the app track every step.
They say booking emails that the AI reads are not used to train that model.
Read the exact line
Privacy policy
“Your data is not used to train the AI model.”
For example, forwarding a hotel confirmation should not teach their AI on your email text.
They say they do not use tracking cookies for ads or personalized ad content.
Read the exact line
Privacy policy
“We do not make use of tracking cookies to personalize content or show advertisements.”
For example, visiting the site should not, according to this line, load ad trackers that follow you around.
After you delete your account, copies held by others can remain for up to three months.
Read the exact line
Privacy policy
“Third party data can take up to 90 days to be deleted.”
For example, a backup at a vendor might still have your trip data for weeks after you delete the account.
If Plus causes a problem, they try to pay no more than what you paid in the last year.
Read the exact line
Terms of service
“Polarsteps' to you for any claim arising out of or in connection with these Subscription Terms or your use of the Plus features is limited to the total amount paid by you for your subscription in the twelve months preceding the event giving rise to the claim.”
For example, if a Plus bug costs you more than a year’s fees, they may still only refund up to that year’s payments.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- data portability
- Your right to get a copy of your data in a file you can take to another service. For example, you can download all your playlists and upload them to a rival music app.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
How we got here · grade A · score 57/100 · 15 of 15 policy answers backed by a verified quote · 6 not stated
What does the app collect beyond what it needs to work?
Besides account and trip content, they can collect precise location, contacts, photos and videos, device IDs, and booking emails depending on how you use the app.
Does it record your voice, face or body, and what happens to that?
The main app is not described as recording voice or face as biometrics. Research interviews can include audio and video only if you join those projects.
Are your chats and uploads used to train AI models, and is that off by default?
They say booking-email AI and travel-curation AI do not use your data to train models.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They say they do not use tracking cookies to personalize content or show advertisements.
Do they sell or share your data, and can you opt out?
They describe IT contractors and possible sharing in a sale or merger, not selling data for ads.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete content and your account in the product; they say data is permanently deleted, with third-party copies taking up to 90 days.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
Not stated in the documents.
Is there a real age gate, and are teens protected?
Not stated in the documents.
Will they tell you when the rules change, and is the policy specific?
The privacy text has no date. Plus terms are dated 25 June 2026 and promise one month’s notice of changes.
Can they close your account without warning, and can you get your data out first?
Not stated in the documents.
If something goes wrong, who pays?
Plus is as-is, with liability generally capped at the last twelve months of subscription fees, while some consumer rights stay.
Do subscriptions renew on their own, and can you get a refund?
Plus auto-renews unless you cancel 24 hours ahead; fees are non-refundable once a period starts except where law requires, including a 14-day EU/UK withdrawal.
The privacy policy is 2,707 words at a college level (Flesch reading ease 46.5); the terms are 2,805 words at a professional or legal expert level.
