Premom
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- Staff may review your content; the policy does not describe an opt-out.
Fertility and health data stay for years, go to vendors and AI.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
Account info, fertility and health logs, test photos, device IDs, usage, and sometimes partner or HealthKit data.
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Privacy policy
“You may provide us with information about your health and wellbeing when you use the Services and, in particular, when you enter information related to your fertility and cycles into the App”
Training
They use your health data to run the app, personalize ads and offers, and send Ask AI chats to vendors.
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Privacy policy
“when you engage with Ask AI, the Premom chat tool, which is powered by artificial intelligence, we and vendors on which we rely will use the information you input into Ask AI”
Sharing
Experts, consultants, many vendors (including OpenAI and marketers), and sometimes other users in community chats.
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Privacy policy
“VendorOpenAI*Data we may shareInformation you enter into Ask AI, the Premom chat tool, which is powered in part by OpenAI”
Kept
If you delete the app or go inactive they keep personal information for five years unless you email to delete the account.
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Privacy policy
“If you choose to delete the App from your device (note that deletion of the App does not mean that your account is deleted – please contact us at support@premom.com if you wish to delete your account) or your account becomes inactive, we will retain your Personal Information for a period of five (5) years”
Controls
You can email support to delete your account, and turn off some marketing notifications in the app.
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Privacy policy
“You may delete your account and erase your Personal Information at any time by contacting us at support@premom.com.”
Fine print
Subscriptions auto-renew; they can close you without notice.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Email to delete your account and personal information
support@premom.com
Turn off auto-renew at least 24 hours before the period ends
Apple ID or Google Play subscription settings (linked from Premom app settings)
Withdraw health-data personalization and marketing consent
App settings for processing and notification settings; or email support@premom.com / service@healthcare-manager.com
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Uninstalling is not enough. They keep your personal and health data for five years after you go inactive.
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Privacy policy
“or your account becomes inactive, we will retain your Personal Information for a period of five (5) years in case you decide to re-activate the Services or re-install the App.”
For example, if you stop using Premom after trying to conceive, your cycle and test history can sit on their systems for five years.
What you type to the AI chatbot can be stored and sent to staff and vendors to improve the tool.
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Privacy policy
“This data, including chat logs and Personal Information you voluntarily share with Ask AI, may be transmitted to our customer service teams and vendors whose services are integrated into the tool, including to improve your conversation experience with Ask AI.”
For example, a private question about miscarriage symptoms could be sent to OpenAI and customer service.
The app is built to collect very sensitive health and sex-life details you enter.
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Privacy policy
“Other Information About your Health and Activities, information regarding your sexual activity, weight, height, sleep hours, medical conditions, and physical activity levels”
For example, logging intercourse and medical conditions becomes part of the personal information they process.
They can shut your account with no warning if they think you broke the rules.
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Terms of service
“Easy Healthcare reserves the right to immediately suspend or terminate your Account and access to the Services without notice if Easy Healthcare believes you violated these Terms.”
For example, they could cut off access to paid reports and logged cycles without emailing you first.
You give up and, unless you opt out.
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Terms of service
“YOU AND THE COMPANY AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.”
For example, if many users were harmed by a data leak, you generally could not join a class lawsuit.
Paid membership keeps charging unless you cancel in the app store at least a day early.
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Terms of service
“Your Premium subscription will automatically renew unless auto-renew is turned off at least 24 hours before the end of the current subscription period.”
For example, forgetting to cancel 24 hours before renewal can bill you for another full period.
If experts use your health data as allowed, you agree not to hold the company responsible.
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Terms of service
“You agree to Easy Healthcare and any Expert from all and damages resulting from the lawful use and disclosure of your Personal Information and Health Information.”
For example, if a consultation uses your cycle chart and something goes wrong, you already agreed to hold them harmless.
Real people can read your fertility and health details when you use those paid or expert features.
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Privacy policy
“Consultants may view your Health and Well Being information when you request a Consultation and Experts will have access to such information when you submit a question to Ask An Expert.”
For example, asking about a late period can put your logged cycle and test photos in front of an expert.
With consent they can use health data to target marketing and in-app offers.
Read the exact line
Privacy policy
“We may use your Personal Information, including your Health and Well Being Information if you consent, to personalize your experience on our Services and send you customized communications and offers”
For example, cycle data could be used to send you product promotions they think match your fertility stage.
Words to know
Legal words from the lines above, in plain English.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- inputs and outputs
- Inputs are what you type, say or upload to an AI; outputs are what it gives back to you. For example, the question you ask a chatbot is an input and its answer is an output, and both may be stored.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- auto-renewal
- Your subscription keeps charging you at the end of each period until you cancel it. For example, a free trial turns into a paid monthly plan unless you cancel before it ends.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
How we got here · grade F · score 27/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
They collect account data plus lots of fertility and health details, device IDs, IP and MAC addresses, usage, referring sites, and terms also mention contacts, microphone and camera.
Does it record your voice, face or body, and what happens to that?
They may collect photos and audio or video you submit, plus camera and microphone data described in the terms, and store user content rather than saying it is deleted after the session.
Are your chats and uploads used to train AI models, and is that off by default?
Ask AI chats may be stored and sent to vendors including OpenAI to improve the conversation experience, and no training opt-out is described.
Can employees or contractors read your conversations, and when?
Experts, consultants, and customer service can read health information and Ask AI logs when you use those features; no review opt-out is described.
Are you profiled or tracked for advertising?
They use personal information for marketing and advertising and share data with analytics and marketing vendors such as Braze, Singular, Facebook Login, and Attentive.
Do they sell or share your data, and can you opt out?
They share with many vendors, marketing partners, and, with consent, unaffiliated entities for personalized offers; health personalization consent can be withdrawn in app settings.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
Account deletion is by email, and they keep personal information for five years after you uninstall or go inactive.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They keep cycle history and use algorithms and personalization on your health data, but do not describe a memory feature you can view, edit, or switch off.
Do they commit to basic security, and have they leaked data?
They describe commercially reasonable security and tell you to protect passwords, but do not describe independent audits or a leak history.
Is there a real age gate, and are teens protected?
They say under-13s (US) or under-16s (EEA/UK/California) should not use it, and terms require 16+ with a parent if under 18, with no age-proof described.
Will they tell you when the rules change, and is the policy specific?
Policies are dated, but they say they may change terms immediately and continued use means you accept, and they tell you to check yourself.
Can they close your account without warning, and can you get your data out first?
They can suspend or terminate your account immediately without notice if they believe you violated the terms.
If something goes wrong, who pays?
The service is as-is with broad liability limits, and you must indemnify or hold them harmless in several situations, including consultations and location certification.
Do subscriptions renew on their own, and can you get a refund?
Premium auto-renews unless you cancel at least 24 hours ahead in Apple or Google, and they say you generally will not get refunds except in limited cases.
The privacy policy is 6,147 words at a professional or legal expert level (Flesch reading ease 28.8); the terms are 13,076 words at a college graduate level.
