QuillBot
- Your data trains their AI unless you switch it off in settings.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They collect chats, docs, browsing, and session replays, may train AI on them, run ads, and auto-renew paid plans.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, your text and files, device data, extension browsing, and session replays.
Read the exact line
Privacy policy
“Content we collect also includes information about your browsing session and the content of websites visited when using our browser extensions.”
Training
They may train AI on your data, personalize the product, and show interest-based ads.
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Privacy policy
“We may use all of the data we collect (including your personal data) to train our algorithms, AI models and AI products and for Services using machine learning”
Sharing
Service providers, analytics, and ad partners can get data; you can opt out of sale or sharing.
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Privacy policy
“If you are in the US, this includes the right to opt-out of the sale or sharing of your personal data, which may include us sharing your information with third party advertising partners”
Kept
They keep it while your account is open and for a commercially reasonable time after.
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Privacy policy
“we retain personal data about you for as long as you have an open account with us, and for a commercially reasonable period needed to fulfill the purposes described in this Privacy Policy.”
Controls
You can use account settings, cookie tools, and a privacy webform to access or delete data.
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Privacy policy
“You can submit a request to exercise any of these individual using our online Privacy Request Webform.”
Fine print
Paid plans auto-renew; they may change the policy and can end some accounts without notice.
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Terms of service
“IF YOU PURCHASE AN AUTOMATICALLY RENEWING SUBSCRIPTION (WHETHER ON A MONTH TO MONTH, QUARTERLY (4 MONTH), ANNUAL (12 MONTH), TWO YEAR, OR ANOTHER SUBSCRIPTION TERM OFFERED BY QUILLBOT) AND DO NOT CANCEL IT AS SPECIFIED BELOW, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off AI training if a setting is offered
Account settings for the Service you use (privacy policy: Your Choices)
Opt out of sale or sharing
“Do Not Sell or Share My Personal Information” link in the website footer, or Privacy Request Webform
or access
Privacy Request Webform or privacy@learneo.com
Cancel auto-renew
Account settings page of your User Account
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Unless you turn it off where they offer a switch, they can use what you type and other data to train their AI.
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Privacy policy
“We may use all of the data we collect (including your personal data) to train our algorithms, AI models and AI products and for Services using machine learning to develop, improve and provide the Services.”
For example, an essay you paste into the paraphraser could be used to improve their models.
The browser extension can collect the pages you visit, not just what you put into QuillBot.
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Privacy policy
“Depending on the Service you’re using, this may include the content and metadata of all websites you’re visiting during your active browser session (e.g. website text, media, publisher and author names, URLs).”
For example, while the extension is on, text from your email or bank page in that session could be collected.
Session-replay tools can record what you type and how you click, except in some sensitive fields.
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Privacy policy
“Keystrokes (not for sensitive fields like passwords or credit card information)”
For example, they could replay you typing a draft in the editor, including mistakes you deleted.
They and ad partners can track you to show targeted ads on QuillBot and other sites.
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Privacy policy
“Some of these ads may be tailored to your interests based on your browsing, across time, of the Services and elsewhere on the Internet”
For example, after you use the paraphraser, you might see QuillBot ads on another website.
For design features, they take a broad license to use your inputs, including to train models.
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Terms of service
“you hereby grant Quillbot a worldwide, , , and transferable right and license to use any Inputs or User Content you contribute to the Design Tools”
For example, a poster you make in Design Tools could be used to train their systems and shared onward.
For Design Tools, they can shut your account with no warning if they think you broke the rules.
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Terms of service
“may result in suspension or termination of your account without notice.”
For example, they could lock you out the same day and you would not get a heads-up email first.
If you do not cancel, they charge you again for the same length of plan.
Read the exact line
Terms of service
“YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR A TERM EQUAL IN LENGTH TO THE PREVIOUS SUBSCRIPTION PERIOD, OR AS OTHERWISE REQUIRED BY APPLICABLE LAW, AND YOU AUTHORIZE US TO AUTOMATICALLY CHARGE YOUR PAYMENT METHOD”
For example, a yearly Premium plan bills again next year unless you cancel in account settings.
If you use voice features, they can keep your audio and the transcript, with your consent.
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Privacy policy
“When you use our voice-to-text features, we may collect and store audio inputs (provided by you with your consent) and the text converted from audio input”
For example, a voice note you dictate could be stored, not just turned into text once.
Work accounts on a Team Plan are not used to train their AI by default.
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Privacy policy
“When you use Quillbot’s premium services with a Team Plan, we will use and store your inputs to provide our Services as described in this policy, but we will not use your text inputs for the purposes of training our AI models.”
For example, a company document paraphrased on a Team Plan should not go into model training.
In the US you can tell them not to sell or share your data with ad partners.
Read the exact line
Privacy policy
“You can exercise this right by selecting the “Do Not Sell or Share My Personal Information” link in the website footer or by Contacting Us.”
For example, you can click that footer link so they stop sharing identifiers with advertisers.
They describe some security steps like scanning for holes and limiting who can access data.
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Privacy policy
“We implement industry standard technical controls such as routine vulnerability scanning and patch management, business continuity and disaster recovery measures, and other technical controls for authorization and access.”
For example, they say they patch systems and restrict staff access, but they do not promise no breaches.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- data subject rights
- The legal rights you have over your data, such as seeing it, fixing it, deleting it or moving it. For example, you can email the company and ask for a copy of everything it holds about you.
- auto-renewal
- Your subscription keeps charging you at the end of each period until you cancel it. For example, a free trial turns into a paid monthly plan unless you cancel before it ends.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- inputs and outputs
- Inputs are what you type, say or upload to an AI; outputs are what it gives back to you. For example, the question you ask a chatbot is an input and its answer is an output, and both may be stored.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
How we got here · grade D · score 37/100 · 15 of 15 policy answers backed by a verified quote · 2 not stated
What does the app collect beyond what it needs to work?
They collect more than account and writing: device data, IP location, extension browsing of sites you visit, session replays, and third-party logins.
Does it record your voice, face or body, and what happens to that?
Voice-to-text audio can be collected and stored with your consent. Biometric ID checks also need express consent.
Are your chats and uploads used to train AI models, and is that off by default?
They may train on all collected data, including content. They say services may offer settings to opt out of using inputs for training. Team Plans are off for training.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They use cookies, analytics, and third parties for interest-based and retargeting ads across the internet.
Do they sell or share your data, and can you opt out?
They share with providers and ad partners and treat some sharing as a sale you can opt out of in the US.
What rights do they take over what you type and what the AI makes?
The main Learneo license is not in these pages. Design Tools take a worldwide, royalty-free, sublicensable, transferable license, including for training.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data while the account is open and for a commercially reasonable time. Deletion is through a privacy request webform or email, not a stated in-app 30-day wipe.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They build inferences from how you use features and from chat context to personalize, but they do not describe viewing or turning off a memory store.
Do they commit to basic security, and have they leaked data?
They describe scanning, patching, access limits, and disaster recovery. They do not describe an independent audit in this policy.
Is there a real age gate, and are teens protected?
Not for children under 13 in the US or 16 in Europe. Teens under 18 should get a parent’s permission. There is no described age-check beyond that.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated and they email or post for material changes, but how long they keep data stays vague.
Can they close your account without warning, and can you get your data out first?
Design Tools allow suspension or termination without notice. Broader Learneo termination rules are not fully included here.
If something goes wrong, who pays?
Not stated in the documents.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew and you can cancel in account settings and keep access until the term ends. Refund details are pointed to elsewhere.
The privacy policy is 7,720 words at a college level (Flesch reading ease 41.7); the terms are 5,246 words at a college level.
