Qwen
Privacy policy rating
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
They take a license, train on chats with no opt-out, and can close your account without notice.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
Account info, prompts, files, images, audio/video, device IDs, logs, and sometimes social-login data.
Read the exact line
Privacy policy
“We may collect personal data that you provide or upload when accessing or using our Services, including your prompts and other content you upload, such as text, files, images, audio and videos”
Training
They use your content to run the app, personalize Memory, and train AI models on chats.
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Privacy policy
“To train and improve the accuracy, performance, and quality of our services (including our AI models) - User Content”
Sharing
Group companies, service providers, analytics partners, and others in Singapore and Mainland China may see it.
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Privacy policy
“We store or process personal data described in section I. How We Collect Your Personal Data in Singapore and Mainland China.”
Kept
They keep data while they say they need it, and may keep some even after you delete your account.
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Privacy policy
“In certain circumstances, we may need to retain your personal data after your account has been deleted.”
Controls
Some rights work in the account; otherwise email the DPO. No training opt-out is described.
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Privacy policy
“You can exercise some of these rights through your Services account. If you are unable to exercise your rights through your account, please submit your request to DPOqwenlm-intl@service.alibaba.com.”
Fine print
They can change rules or close you without notice; you them; is capped at $100.
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Terms of service
“we have the , suspend or terminate your account and/or your access to or use of the Services (or any features within the Services), and/or remove any content stored on any systems associated with the Services, at our sole and absolute discretion, with or without notice to you”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Request access, correction, or deletion
In your Services account, or email DPOqwenlm-intl@service.alibaba.com
Contact the DPO about privacy questions
DPOqwenlm-intl@service.alibaba.com or Alibaba Cloud (Singapore) Private Limited, c/o 26/F, Tower One, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong
Stop using and write to close the account if you reject new terms
Instruct them in writing to terminate your account and cease using the Services (Terms, change section)
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They get a forever license to use, change, and whatever you type or upload, even after you leave.
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Terms of service
“You shall (or shall procure and ensure, if you are not the owner of the User Content) that we and our affiliates are granted an unconditional, , non-exclusive, , fully transferable, , , worldwide licence”
For example, a story you paste into chat could be reused or adapted by them or others they allow, without paying you.
They use chats and ratings to train AI. The documents do not give you a switch to opt out.
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Privacy policy
“To train and improve the accuracy, performance, and quality of our services (including our AI models) - User Content”
For example, a private work email you paste could help train future models after they strip identifiers.
If your use of the app causes a legal fight, you may have to cover their costs.
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Terms of service
“YOU HEREBY AGREE TO AND HOLD QWEN, ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS AND EMPLOYEES HARMLESS FROM AND AGAINST ANY AND ALL LOSSES, CLAIMS, LIABILITIES”
For example, if someone sues over an image you generated and shared, they can ask you to pay their legal bills.
They can shut your account and wipe stored content without warning or a reason.
Read the exact line
Terms of service
“we have the , suspend or terminate your account and/or your access to or use of the Services (or any features within the Services), and/or remove any content stored on any systems associated with the Services, at our sole and absolute discretion, with or without notice to you”
For example, you could lose chat history overnight and not get an email first.
Voice or video you send for those features may count as biometric data.
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Privacy policy
“This process involves the processing of data that may be considered biometric identifiers or biometric information under applicable laws.”
For example, talking to the chatbot could mean they process a recording of your voice.
The app can keep facts from past chats to personalize later ones. They do not describe how to see or turn Memory off.
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Privacy policy
“To provide personalised Services, including through the Memory feature, which may retain certain details from your conversations to enable more personalised and consistent responses in future chats”
For example, if you mention your job, later chats might keep using that without a clear off switch.
Deleting your account does not always mean they erase everything.
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Privacy policy
“In certain circumstances, we may need to retain your personal data after your account has been deleted.”
For example, they might keep logs or chats if they say a legal claim needs them.
Your data can sit or be processed in Singapore and Mainland China.
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Privacy policy
“We store or process personal data described in section I. How We Collect Your Personal Data in Singapore and Mainland China.”
For example, a prompt you send from Europe may be stored on systems in China.
You keep ownership of what you type, and they assign their interest in outputs to you if you follow the terms.
Read the exact line
Terms of service
“As between you and Qwen, and to the extent permitted by applicable law, you retain any right, title, and interest that you have in the Prompts you submit.”
For example, you can still claim your original prompt as yours, even though they take a wide license to use it.
They say they encrypt data and follow a security program.
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Privacy policy
“Specific measures we use include encrypting your personal data in transit and at rest; developing and implementing an Information Security Programme in accordance with a standard industry framework”
For example, chats should be encrypted on the wire and when stored, according to this policy.
You must be 18 or older. They do not describe extra age checks beyond that rule.
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Terms of service
“You must be at least 18 years old or the age of majority in your , whichever is higher, in order to access or use the Services.”
For example, a 16-year-old is not allowed, but they only ask you to follow the rule yourself.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- prompt
- What you type or say to an AI to get a response. For example, asking a chatbot to write a birthday message is a prompt, and it may be stored.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- de-identified
- Data with your name and obvious identifiers removed, though it can sometimes still be traced back to you. For example, your chats with names stripped out may still be kept and studied after you delete your account.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- data subject rights
- The legal rights you have over your data, such as seeing it, fixing it, deleting it or moving it. For example, you can email the company and ask for a copy of everything it holds about you.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
How we got here · grade D · score 34/100 · 15 of 15 policy answers backed by a verified quote · 2 not stated
What does the app collect beyond what it needs to work?
They collect account details and your prompts, files, images, audio and video, plus device IDs, IP, logs, usage data, and cookies.
Does it record your voice, face or body, and what happens to that?
If you use voice or video features they collect recordings that may be biometric, and de-identified user content is used to train models.
Are your chats and uploads used to train AI models, and is that off by default?
They say they train on de-identified user content and feedback. The documents do not describe an opt-out.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They use cookies and share data with analytics and search providers. Marketing email is opt-in.
Do they sell or share your data, and can you opt out?
They share with group companies, service providers, analytics partners, and in mergers. They do not say they sell data to brokers.
What rights do they take over what you type and what the AI makes?
You keep rights in prompts and they assign outputs to you, but you also grant a perpetual, irrevocable, sublicensable worldwide license.
How long do they keep your data after you delete it, and can you delete it in the app?
Some rights can be used in the account; otherwise email the DPO. They may keep data after account deletion. No 30-day wipe is stated.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
A Memory feature can keep details from conversations. They do not describe viewing, editing, or turning it off.
Do they commit to basic security, and have they leaked data?
They describe encryption in transit and at rest, an information security program, malware protections, and access controls. No audit or leak history is stated.
Is there a real age gate, and are teens protected?
You must be 18 or the age of majority. They say they do not knowingly collect from minors, with no extra age-check described.
Will they tell you when the rules change, and is the policy specific?
The policy is dated. Updates can take effect when posted; they may notify you, and continued use counts as agreement.
Can they close your account without warning, and can you get your data out first?
They can restrict, suspend, or terminate your account and remove stored content with or without notice or explanation.
If something goes wrong, who pays?
Services are as-is. You must indemnify them. Their yearly liability is capped at fees paid or USD 100.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 3,840 words at a college level (Flesch reading ease 41.1); the terms are 6,665 words at a professional or legal expert level.
