Read AI
- Your data trains their AI only if you opt in.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
It records meetings, scores faces and voices, may train models, sells ad data, and caps lawsuits at $100.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, meeting audio and video, calendars, emails, device IDs, and sometimes photos or Drive files.
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Privacy policy
“The types of personal information that we may collect include your name, username, email address, postal address, phone number, account login information for our accounts and accounts on video conferencing platforms, profile photo, your image and/or voice”
Training
They score your face and voice in meetings, train models with settings, and run targeted ads.
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Privacy policy
“To provide our Read Score feature which involves analyzing facial and verbal elements of all meeting attendees to assess how people are reacting”
Sharing
Other meeting users, vendors, AI tools, and advertising partners; some data is sold for ads.
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Privacy policy
“we share and sell the following categories of personal information to the following categories of third parties:”
Kept
Audio and video are kept no longer than 2 years; paid accounts until you stop paying or ask to delete.
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Privacy policy
“We store your audio and video information, including information derived therefrom, in accordance with our internal policies, but in no case for longer than 2 years.”
Controls
Type opt out in meeting chat, toggle Customer Experience Program, or email privacy@read.ai to delete.
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Privacy policy
“During a meeting, you (as a host or meeting participant) can remove Read from the meeting by typing “opt out” into the meeting chat”
Fine print
No refunds on auto-renew, $100 cap, and you them.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off the Customer Experience Program
Account settings (Your Choices in the Privacy Policy)
Opt out of ad sharing and cookie targeting
Cookie Settings on the site, aboutads.info/choices, or their web form; California users can use Global Privacy Control
Delete account or meeting data
Log into your account, follow How to Delete My Account, or email privacy@read.ai; meeting participants should ask the host
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
The app watches faces and listens to voices in meetings to grade how people feel and how well the meeting went.
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Privacy policy
“To provide our Read Score feature which involves analyzing facial and verbal elements of all meeting attendees to assess how people are reacting”
For example, a frown or a long pause could be scored as negative engagement and shown to others after the call.
They guess things like demographics from how you look and sound and use that to improve their AI.
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Privacy policy
“We also use audio and visual information, as well as other information like language, to infer certain demographic characteristics about users, which we use to improve our models”
For example, your accent or appearance in a Zoom call could be used to train how their models label people.
They also buy or get audio and video data about people from data brokers and other users.
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Privacy policy
“from third-party data brokers who provide us with audio and visual data sets, or from other users, such as when they refer our Services to you.”
For example, a clip that looks like you could come from a broker dataset, not only from a meeting you joined.
They admit some ad practices count as selling or sharing your data under state law.
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Privacy policy
“Some of our advertising and analytics activities may constitute “sharing” or “selling” or use of personal information for “targeted advertising””
For example, a hashed email can be sent to an ad partner so you see Read ads on other sites.
You keep ownership, but they get a wide right to copy, change, and what you upload to run and improve the product.
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Terms of service
“you grant Read AI a nonexclusive, , worldwide, fully paid, and (through multiple tiers) license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute”
For example, a meeting transcript could be adapted and used inside their tools even after you stop using the app.
If they mess up, they say they will pay at most $100.
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Terms of service
“In any event, the of Read AI and the other Read AI Parties for any claim arising out of or relating to these Terms or our Services, regardless of the form of the action, is limited to $100 USD.”
For example, if a leaked recording costs you a job, their contract still tries to cap what they owe at $100.
You agree to cover their legal bills if your use of the product, your content, or their AI acting for you causes a claim.
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Terms of service
“you will , defend, and Read AI and our officers, directors, agents, partners, and employees”
For example, if an agentic feature emails a client something wrong, you may have to pay Read’s lawyers.
Paid plans renew by themselves and money already charged is not refunded.
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Terms of service
“You may cancel a Recurring Subscription at any time, but if you cancel your Recurring Subscription before the end of the current subscription period, we will not refund any subscription fees already paid to us.”
For example, if you cancel two days after renewal, you still pay for the whole period.
Using meeting, email, and message data to improve the product is an optional Customer Experience Program you can turn on or off.
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Privacy policy
“This program allows Meeting Information and connected data (email, messages) to be used for the purpose of improving the features of our Service. You may choose to opt-in or opt-out at any time, via your account settings.”
For example, you can leave that setting off so those meetings are not used for that improvement program.
Recordings and scores from them are not kept more than two years.
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Privacy policy
“We store your audio and video information, including information derived therefrom, in accordance with our internal policies, but in no case for longer than 2 years.”
For example, a meeting from last year could still be on their servers, but not a meeting from three years ago.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- data broker
- A company that buys, collects and resells information about people, usually without ever meeting them. For example, your phone number and shopping habits can be sold as part of a list to a company you never heard of.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- opt in
- Something is off until you actively say yes to it. For example, marketing emails that only start after you tick a box are opt in.
How we got here · grade D · score 40/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
They collect meeting recordings, calendars, sometimes Gmail, Drive, Chat, photos with permission, device IDs, and data from brokers—more than needed just to run a meeting bot.
Does it record your voice, face or body, and what happens to that?
They collect your image and voice in meetings, score facial and verbal reactions, infer demographics, keep that up to two years, and use it to improve models.
Are your chats and uploads used to train AI models, and is that off by default?
The Customer Experience Program that uses meeting, email, and message data to improve features is opt-in via account settings. Google Workspace data may train personalized models with consent to connect.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Third parties use cookies and they send emails and phone numbers to advertising partners for targeted ads across the web, with cookie and form opt-outs. Meeting info is not used for ads without consent.
Do they sell or share your data, and can you opt out?
They say some ad practices are sharing or selling to marketing partners, and you can opt out via Cookie Settings, GPC, or a web form.
What rights do they take over what you type and what the AI makes?
You own your content. You grant a worldwide sublicensable license to use it to create, provide, and improve the Services, including AI training subject to the privacy policy.
How long do they keep your data after you delete it, and can you delete it in the app?
Audio and video are kept up to two years. Paid accounts keep data until you stop paying or request deletion. You can correct or delete in account or email privacy@read.ai.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They infer demographics, roles, company affiliation, and meeting scores. The documents do not describe viewing, editing, or turning off a personal memory profile.
Do they commit to basic security, and have they leaked data?
They say calendar and Google data is stored in an encrypted database. No independent audit or bug-bounty program is described.
Is there a real age gate, and are teens protected?
You must be at least 18 and you promise that by using the service. They say they do not knowingly sell data of people under 16.
Will they tell you when the rules change, and is the policy specific?
Both documents are dated. Privacy says they revise the date and give extra notice for material changes. Terms say continued use after notice means you accept.
Can they close your account without warning, and can you get your data out first?
They may suspend or stop the service at any time and only say they may give advance notice. They do not promise an export before closure.
If something goes wrong, who pays?
The service is as-is, liability is capped at $100, and you must indemnify them for claims tied to your use, content, or enabled agentic actions.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew. They say they do not offer refunds, including if you cancel mid-period. Prices can change after the paid period.
The privacy policy is 6,045 words at a professional or legal expert level (Flesch reading ease 23.9); the terms are 10,721 words at a professional or legal expert level.
