Runway
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- Staff may review your content; the policy does not describe an opt-out.
Your prompts and videos can train their AI, ads partners get data, and you waive court unless you opt out in 30 days.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
Account info, prompts, photos, videos, device IDs, browsing, and sometimes face and voice.
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Privacy policy
“User content, such as prompts, photos, images, music, videos, audio, screen sharing, comments, questions, messages, works of authorship, and other content”
Training
They say your inputs and outputs may train their AI, and they use data for ads.
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Terms of service
“You acknowledge that Inputs and Outputs may be used by the Company to train and improve its AI models, algorithms and related technology, products and services”
Sharing
Vendors, affiliates, ad partners, and the public if you share a profile or content.
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Privacy policy
“We may disclose information about you to our advertising and analytics partners to help us better understand your use of the Service, customize the Service, and provide you with advertising”
Kept
They keep data as long as they need it; face and voice can last up to three years.
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Privacy policy
“we will retain face scans and voiceprints for no longer than the earlier of the date the initial purpose for collecting the data is satisfied or within three years of your last interaction with us.”
Controls
You can delete your account, unsubscribe from marketing, and use Your Privacy Choices for ads.
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Privacy policy
“You can opt out of such disclosures by clicking the “Your Privacy Choices” link on our website footer, or designate an authorized agent to do so on your behalf.”
Fine print
Subscriptions auto-renew with no refunds.
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Terms of service
“Except as stated in these Terms of Use or as required by applicable law, all fees for the Services are non-refundable”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off sale/sharing for ads
Your Privacy Choices link in the website footer (or browser Global Privacy Control)
Cancel a subscription
Log into your Account and go to the Plans & Billing page
Delete your account or
Follow in-product delete-account instructions, or email privacy@runwayml.com
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
What you type and what the AI makes can be used to train their models. The terms do not describe a way to turn that off.
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Terms of service
“You acknowledge that Inputs and Outputs may be used by the Company to train and improve its AI models, algorithms and related technology, products and services”
For example, a private video prompt you try could later help their models generate similar clips for other people.
You give them a lasting license they can pass to others, even after you leave.
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Terms of service
“you hereby grant to the Company a non-exclusive, , , worldwide, , fully paid, transferable, right and license to use any Inputs and Outputs”
For example, if you cancel, they can still keep using old generations to improve products.
They say you should not expect chats or voice to stay private, and they may review with people or software.
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Terms of service
“You acknowledge and agree that you have no expectation of privacy concerning the transmission of Your Content, including without limitation chat, text, or voice communications.”
For example, a voice take you upload could be looked at by staff using their review tools.
If you use face or voice features, they treat that as biometric data and can keep it for years.
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Privacy policy
“Biometric data, such as voice data and scans of faces that you submit when you use certain product features to create videos and audio using characteristics like voice and face.”
For example, a face scan for a talking avatar can be stored up to three years after you last used Runway.
If your content or use causes a legal fight, you may have to pay their legal bills.
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Terms of service
“You agree to and hold Company, its parents, subsidiaries, affiliates, and each of their respective officers, directors, employees, agents, and representatives”
For example, if a clip you generate is accused of copying someone, you could be on the hook for their lawyers.
Paid plans keep charging until you cancel, and unused time is usually not refunded.
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Terms of service
“all fees for the Services are non-refundable, and if you cancel your subscription, you are not entitled to receive any refund or credits for the time remaining”
For example, if you cancel two days after renewal, you typically still pay for the whole period.
They and ad partners can use your activity to show targeted ads on and off Runway.
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Privacy policy
“We and our ad partners may use information about you to deliver more relevant content to you on our Service and across the Internet.”
For example, pages you view on their site could help ads follow you on other websites.
They can shut you off right away for unpaid bills, a rules breach, or legal reasons, and may delete your files.
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Terms of service
“Company has the right to, immediately and without notice, suspend or terminate any Services provided to you.”
For example, a suspected terms violation could wipe project files without a warning email.
In some U.S. states you can stop sharing they treat as a “sale” for ads.
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Privacy policy
“You can opt out of such disclosures by clicking the “Your Privacy Choices” link on our website footer, or designate an authorized agent to do so on your behalf.”
For example, a California user can click Your Privacy Choices so ad partners get less of their data.
Words to know
Legal words from the lines above, in plain English.
- prompt
- What you type or say to an AI to get a response. For example, asking a chatbot to write a birthday message is a prompt, and it may be stored.
- inputs and outputs
- Inputs are what you type, say or upload to an AI; outputs are what it gives back to you. For example, the question you ask a chatbot is an input and its answer is an output, and both may be stored.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- biometric
- Measurements of your body that identify you, like your face, fingerprint or voice. For example, a selfie used to unlock the app or a voice recording matched to you.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
How we got here · grade F · score 26/100 · 15 of 15 policy answers backed by a verified quote · 0 not stated
What does the app collect beyond what it needs to work?
They collect account and content plus device IDs, ad IDs, browsing on their site, cookies across other sites, invitee contacts, and social-login data.
Does it record your voice, face or body, and what happens to that?
Face scans and voice can be collected for video/audio features, kept for up to three years, shared with vendors, and inputs may train models.
Are your chats and uploads used to train AI models, and is that off by default?
The terms say inputs and outputs may be used to train AI and grant a perpetual license. They do not describe an opt-out.
Can employees or contractors read your conversations, and when?
They may review inputs and outputs with automated and manual tools and say you have no expectation of privacy. No review opt-out is described.
Are you profiled or tracked for advertising?
They and advertising partners use cookies and your data for targeted ads across the internet.
Do they sell or share your data, and can you opt out?
They say they do not sell in the traditional sense, but sharing with ad partners may count as a sale, with a Your Privacy Choices opt-out.
What rights do they take over what you type and what the AI makes?
They do not claim ownership, but you grant a perpetual, irrevocable, sublicensable license over inputs and outputs for training and running the service.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete an account, but they keep data as needed for business and legal reasons, and face/voice up to three years after last use.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They keep account profiles, preferences, and marketing inferences. The documents do not describe a memory feature you can view or turn off.
Do they commit to basic security, and have they leaked data?
They say they use technical, organizational, and physical safeguards but do not guarantee security and do not describe audits.
Is there a real age gate, and are teens protected?
You must be at least 13 and of legal age to contract; under 18 needs a parent’s permission. There is no described age-check beyond that.
Will they tell you when the rules change, and is the policy specific?
Policies are dated. Material privacy changes are posted by updating the date; continued use means you accept. Retention periods are mostly vague.
Can they close your account without warning, and can you get your data out first?
They can suspend or terminate immediately without notice and may delete your content, with no liability to you.
If something goes wrong, who pays?
The service is as-is, liability is capped at fees in 12 months or $100, and you must indemnify them for your content and use.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions renew automatically at then-current prices. Cancel in Plans & Billing; unused time is generally not refunded.
The privacy policy is 6,033 words at a college graduate level (Flesch reading ease 32.2); the terms are 12,157 words at a college graduate level.
