Silverstripe
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
A CMS community site that logs visits, uses third-party trackers, and takes a broad license over anything you post.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Forms can take your name, email, and phone; they also log IPs, pages, and cookies.
Read the exact line
Privacy policy
“Logged information may include timestamps, your client IP address (as it appears to the server), and the pages you visit.”
Training
They use your details to reply, market, and analyse site traffic with third-party tools.
Read the exact line
Privacy policy
“SilverStripe and its third-party service providers utilise cookies and tracking scripts on our websites.”
Sharing
Named vendors (Analytics, Intercom, Salesforce) can see data; public posts are public.
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Privacy policy
“no Personal Information collected on SilverStripe websites will be shared outside the company, other than with the third-party service providers named in this policy.”
Kept
They keep customer data while they serve you and longer for tax and accounting rules.
Read the exact line
Privacy policy
“We may also retain Personal Information after our providing services to you has ceased, to the extent required to maintain compliance with our tax, accounting, and financial reporting obligations.”
Controls
You can unsubscribe from emails; deleting a profile means contacting them.
Read the exact line
Privacy policy
“If you have a user profile on a SilverStripe website that you wish to delete, you can request its deletion by contacting us.”
Fine print
They take a wide license over your posts, can block you, and limit what they owe you.
Read the exact line
Terms of service
“You grant to us a worldwide, , non-exclusive, licence to read, use, reproduce, disclose, store and otherwise handle your content as we deem appropriate in our sole discretion.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Ask them to delete your profile
Contact privacy@silverstripe.com as stated in the privacy policy
Unsubscribe from mailing lists
Click unsubscribe in an email or use the SilverStripe email preference centre
Limit cookies in your browser
Browser cookie settings (they name Chrome, Firefox, or Edge)
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Anything you upload or post can be used, copied, or shown however they choose, and you cannot take that permission back.
Read the exact line
Terms of service
“You grant to us a worldwide, , non-exclusive, licence to read, use, reproduce, disclose, store and otherwise handle your content as we deem appropriate in our sole discretion.”
For example, a forum post you later regret could still be stored or reused because the license is .
They can change the rules by posting new terms, and you agree you do not need a warning.
Read the exact line
Terms of service
“you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.”
For example, new limits on posting could apply the next time you visit, without an email.
Once you give your name or email, past and future browsing logs on their sites can be tied to you.
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Privacy policy
“if you identify yourself by filling out a form on one of our websites and providing us with Personal Information, any existing and future information collected about your activity history will be linked to your Personal Information.”
For example, pages you visited before signing up could be attached to your email.
Outside companies that run cookies can get reports about you as an individual, not just totals.
Read the exact line
Privacy policy
“We may receive reports from these third-party service providers based on the use of their technologies on our websites on an individual as well as basis.”
For example, a heat-map or chat vendor could see how you moved around a page.
They can ban you if they even suspect a rule break, without promising a warning first.
Read the exact line
Terms of service
“if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:”
For example, they could block your IP after a suspected forum rule issue.
If the free site causes you harm or lost data, they say they owe you nothing.
Read the exact line
Terms of service
“To the extent that our website and the information and services on our website are provided free of charge, we for any loss or damage of any nature.”
For example, if a download from the site damages files, these terms say they are not .
There is no in-app delete button described; you must ask them to remove a profile.
Read the exact line
Privacy policy
“If you have a user profile on a SilverStripe website that you wish to delete, you can request its deletion by contacting us.”
For example, you email privacy@silverstripe.com and wait for them to delete your forum account.
They say they will not switch how they use your personal details unless you agree.
Read the exact line
Privacy policy
“We will not change the way your Personal Information is used without your consent.”
For example, they should not start a new marketing use of your email without asking.
Raw visit logs stay in-house, though they may publish totals that do not name you.
Read the exact line
Privacy policy
“Our server logs will not be shared with any third-party.”
For example, they might publish how many people visited docs, but not your IP.
They claim they take basic steps to lock down personal data, but they do not name audits.
Read the exact line
Privacy policy
“We maintain organisational, technical, and administrative measures designed to protect Personal Information held by SilverStripe against unauthorised access, destruction, loss, alteration, or misuse.”
For example, only some staff can see contact forms, according to the policy.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- de-identified
- Data with your name and obvious identifiers removed, though it can sometimes still be traced back to you. For example, your chats with names stripped out may still be kept and studied after you delete your account.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
How we got here · grade D · score 39/100 · 13 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
They collect form details such as name and email, plus IP addresses, page visits, and cookies from analytics tools.
Does it record your voice, face or body, and what happens to that?
The documents do not describe collecting voice, face, or body data.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Third-party cookies and scripts (Google Analytics, Intercom, Crazy Egg) track movement and can report on individuals.
Do they sell or share your data, and can you opt out?
They say personal information is not shared outside the company except with named service providers, unless you publish it or they must share it to serve a customer.
What rights do they take over what you type and what the AI makes?
The terms grant an irrevocable worldwide license to use and disclose your content however they see fit.
How long do they keep your data after you delete it, and can you delete it in the app?
Deleting a profile requires contacting them; they may keep customer data after services end for tax and accounting.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe organisational and technical measures and limited staff access, but no independent audit.
Is there a real age gate, and are teens protected?
Not stated in the documents.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated 21 August 2019; the terms say new versions apply when posted and you waive notice.
Can they close your account without warning, and can you get your data out first?
They may suspend, restrict, or permanently prohibit access, including on suspected breach, without a promised export step.
If something goes wrong, who pays?
They exclude warranties and, for the free site, say they are not liable for any loss or damage.
Do subscriptions renew on their own, and can you get a refund?
These documents do not describe paid subscriptions or refunds for silverstripe.org.
The privacy policy is 1,581 words at a college graduate level (Flesch reading ease 36.8); the terms are 1,568 words at a professional or legal expert level.
