Skyscanner
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They collect travel, ID, device and ad data, train ML on it, share with partners, and cap at £100.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
Account and booking details, passport or ID, payments, device IDs, usage, location if you allow it, and AI prompts.
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Privacy policy
“This may include information such as your name, contact details, trip itinerary, internet protocol (“IP”) address, cookie strings or device IDs, as well as information that we store alongside such identifiers, such as how you use our Platforms.”
Training
They use it to run search, personalise, train machine learning, fight fraud, and show ads.
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Privacy policy
“To make sure that our personalisation and search results are as relevant and helpful as possible, we use personal data to train our machine learning algorithms”
Sharing
Travel providers, companies that process data for them, and advertising partners can get your information.
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Privacy policy
“Companies that advertise via our Platforms or with which we otherwise collaborate may also collect your information for their own purposes.”
Kept
They keep it only as long as they say they need it; exact times are not listed.
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Privacy policy
“We keep personal data only for as long as we need to. This depends on the purposes for which personal data was collected, and whether we have a continuing need or obligation to retain personal data for a certain period.”
Controls
You can edit some profile and marketing settings, or send a data privacy request to delete.
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Privacy policy
“You can exercise these rights by visiting our "Make a Data Privacy Request" page.”
Fine print
Service is as-is, capped at £100, you may them, and continued use accepts new terms.
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Terms of service
“our maximum to you arising out of or in connection with these Terms or your access to, use of, or inability to access or use, our Services or Platforms shall be limited to the sum of £100 (one hundred pounds sterling).”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Make a data privacy request to access or delete data
Visit the “Make a Data Privacy Request” page, or write to the Data Protection Officer at Skyscanner, Quartermile One, 15 Lauriston Place, Edinburgh EH3 9EN
Update profile and marketing preferences
Your Skyscanner account profile, or unsubscribe links in emails
Review cookie and privacy settings
Cookie Policy and in-app or site privacy settings (as referenced in the privacy policy)
Do not grant location access if you do not want GPS data collected
Mobile device permission when using the app
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They use your data to train their algorithms. The policy does not give you a switch to turn that off.
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Privacy policy
“we use personal data to train our machine learning algorithms (for example, in providing relevant car hire results based on the driver age-range you provide).”
For example, your searches and age range could be used to improve how they rank car-hire results for other people.
Anything you type into their AI tools is treated as personal data they collect.
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Privacy policy
“prompts you enter into AI-powered language models we may make available to you on our Platforms”
For example, a trip-planning prompt you type could be stored with your other usage data.
They work with ad networks so people like you can be targeted, and you can be put in custom ad audiences.
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Privacy policy
“Creating audiences for Skyscanner advertisements of other individuals who have similar characteristics to you based on the information our Third-Party Ad Solutions hold about you”
For example, Facebook-style tools may use your Skyscanner activity to show Skyscanner ads to similar users.
If your use of the site causes them a legal problem, you may have to pay their costs.
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Terms of service
“you will be responsible and to us for all actions, claims, proceedings, costs, damages, losses and expenses (including, without limitation, legal fees) incurred by us”
For example, if a review you post leads to a lawsuit against them, they can try to make you pay the lawyers.
If they mess up, they say they will not pay you more than £100, except where the law forbids that.
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Terms of service
“our maximum to you arising out of or in connection with these Terms or your access to, use of, or inability to access or use, our Services or Platforms shall be limited to the sum of £100 (one hundred pounds sterling).”
For example, if a bad listing costs you a much larger trip, they still cap what they will pay at £100.
They can change the rules and keeping using the site counts as agreeing.
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Terms of service
“If these Terms are amended, we will publish the revised terms and conditions and you will be deemed to have accepted any amendments if you continue using our Services or Platforms after the amendments are displayed.”
For example, they could add new limits and you accept them just by searching flights again.
They can end your access when they choose, after giving notice.
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Terms of service
“Skyscanner may in its absolute discretion immediately terminate any agreement with you under these Terms at any time upon notice to you”
For example, they could cancel your account and take down content you uploaded.
If you allow it, they collect precise location from your phone, not just a city from your IP.
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Privacy policy
“specific location data derived from your mobile device (if you choose to grant us access to this).”
For example, the app could use GPS to guess your departure airport.
Some account details can be changed in the app, and other rights go through a request form.
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Privacy policy
“You can take certain actions in your Skyscanner account (e.g. view, edit, and remove certain personal data from your profile).”
For example, you can update marketing preferences in your profile or ask them to delete data on the privacy request page.
They say the service is for adults 18 and over and they will delete data if they learn a child used it.
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Privacy policy
“Please note that our Platforms are not intended for children under 18 years of age, and nobody under the age of 18 should provide any information to Skyscanner via our Platforms or otherwise.”
For example, a 16-year-old should not create an account; if they do, Skyscanner says it will delete that data.
Words to know
Legal words from the lines above, in plain English.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- device identifiers
- Codes that single out your phone or computer, used to recognise you across apps and sites. For example, the advertising ID on your phone lets two unrelated apps know they are seeing the same person.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- prompt
- What you type or say to an AI to get a response. For example, asking a chatbot to write a birthday message is a prompt, and it may be stored.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
How we got here · grade F · score 30/100 · 15 of 15 policy answers backed by a verified quote · 2 not stated
What does the app collect beyond what it needs to work?
They collect more than account and search: passport or ID, payments, device IDs, usage, profiling, optional precise location, and AI prompts.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
They say they use personal data to train machine learning. No opt-out for that training is described.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They personalise ads and work with third-party ad tools such as Facebook, including lookalike and custom audiences.
Do they sell or share your data, and can you opt out?
They share with travel providers, processors, and advertising collaborators. Cookie and consent settings are the main controls described.
What rights do they take over what you type and what the AI makes?
Feedback you send is assigned to them forever so they can use and share it for any purpose.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data as long as needed. Deletion is mainly through a data privacy request, not a stated in-app 30-day wipe.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They build a personalisation profile from combined data. You can edit some profile fields, but full memory controls are not described.
Do they commit to basic security, and have they leaked data?
They describe training, minimisation, and technical and organisational security measures, but not an independent audit.
Is there a real age gate, and are teens protected?
They say the platforms are not for under-18s and they will delete data if they learn a child used them. There is no described age-check beyond that.
Will they tell you when the rules change, and is the policy specific?
Terms can change at any time; keeping using the site means you accept. Privacy says they will tell you about significant changes when you next visit. Neither document is dated.
Can they close your account without warning, and can you get your data out first?
They may terminate at any time upon notice and can suspend without notice. They do not describe an export step before closure.
If something goes wrong, who pays?
The service is as-is, liability is capped at £100, and you must cover their losses and legal fees connected with your use.
Do subscriptions renew on their own, and can you get a refund?
Skyscanner is a search and comparison service. Paid travel is with third-party providers; no Skyscanner subscription terms are described.
The privacy policy is 4,267 words at a professional or legal expert level (Flesch reading ease 1); the terms are 3,546 words at a professional or legal expert level.
