Spatial
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- Staff may review your content; the policy does not describe an opt-out.
VR chats, scans, and AI inputs can train models; ads track you; they can close you and keep a broad license.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
Account info, photos, VR audio/video, movement, cookies, ads IDs, and sometimes precise location.
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Privacy policy
“This may include your name, email address, gender, phone number, profile photo or image (to create an avatar), and AR/VR device type.”
Training
They run the app, ads, and say your AI inputs may be used to train their models.
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Terms of service
“any text, prompt, query, image, video, sound, audio file, data or other input you provide may be processed, stored, and utilized to train, refine, and improve our proprietary AI Systems and those of our licensors”
Sharing
Other users, service providers, business partners, and ad partners can get data; they say they do not sell it.
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Privacy policy
“Through our Services, we may allow third party advertising partners to set Technologies and other tracking tools to collect personal information regarding your activities and your device”
Kept
They keep it while you use the service and as long as they say they need it; deletion is by request.
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Privacy policy
“We retain the personal information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected”
Controls
You can email to delete data, turn off some ads/cookies, and cancel a paid plan before it renews.
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Privacy policy
“If you would like to exercise any of these rights, please contact us as set forth below.”
Fine print
Subscriptions auto-renew with no partial refunds; they can shut you off; you them; NY courts, no .
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Terms of service
“We do not provide refunds or credit for partial subscription or renewal periods.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
or access of your data
Email support@spatial.io or write Spatial Systems, Inc., 155 Wooster Street 8th Floor, New York, New York 10012
Cancel a paid subscription before renewal
Terms section 2.3: cancel by clicking the cancel link they provide before the period ends
Opt out of Google Analytics and FullStory
https://tools.google.com/dlpage/gaoptout and https://www.fullstory.com/optout/
Turn off precise location on the headset
AR/VR or mobile device settings, as described in the privacy policy
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
What you type, say, or upload to AI features can be kept and used to train their AI and other companies’ AI.
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Terms of service
“any text, prompt, query, image, video, sound, audio file, data or other input you provide may be processed, stored, and utilized to train, refine, and improve our proprietary AI Systems and those of our licensors”
For example, a private prompt you type to a Spatial chatbot could become training data.
They warn that training may keep your words identifiable.
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Terms of service
“WE DO NOT GUARANTEE THAT THE TRAINING PROCESSES OF THE SE AI SYSTEMS WILL EXCLUDE OR USER-SUBMITTED CONTENT.”
For example, a name you typed in chat might still show up in how the model learns.
VR calls capture your voice, face, and room and send them to other people in the space.
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Privacy policy
“When you do this, audio and video of you and your surroundings will be captured by us and provided to other users along with your Avatar to enable AR/VR teleconferencing.”
For example, a messy room behind you in a headset call is sent to everyone else in that meeting.
The app uses camera, mic, and face-tracking sensors to send your voice, body position, and facial expression.
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Privacy policy
“We use certain biometric and audio data provided by the microphone, front and rear facing cameras, and TrueDepth and ARKit to locate and transmit the user's voice, camera video feed, 3D physical position and facial expression.”
For example, your headset can send how your face moves while you talk.
You give them a lasting right to copy and show your uploads so the platform can run, including .
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Terms of service
“You hereby grant (and you represent and warrant that you have the right to grant) to Spatial an , nonexclusive, and fully paid up, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your Customer Content, and to grant of the foregoing rights, solely for the purposes of including your Customer Content in the Service.”
For example, art you put in a gallery can be copied and shown to other users as part of the service.
If someone sues them because of how you used the app or what you posted, you may have to pay their legal bills.
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Terms of service
“You agree to , defend, and hold Spatial (and its officers, employees, directors, affiliates, agents, successors, and assigns) harmless, from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including costs and attorneys’ fees”
For example, if a copyright claim hits them over your uploaded 3D model, they can make you cover the lawyers.
They can shut the whole service down without warning.
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Terms of service
“Spatial may terminate these Terms at any time without notice if it ceases to support the Service, which Spatial may do in its sole discretion.”
For example, a space you built could vanish overnight if they stop the product.
Paid plans renew by themselves and you do not get money back for unused days.
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Terms of service
“We do not provide refunds or credit for partial subscription or renewal periods.”
For example, if you cancel mid-month you still paid for the rest of that month.
Ad companies can track you here and show ads elsewhere based on that.
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Privacy policy
“These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party services within their networks.”
For example, visiting a gallery on Spatial could later show related ads on another site.
They say they do not sell your personal information under that wording.
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Privacy policy
“We do not sell your personal information.”
For example, they still share with ad and business partners, but they claim that is not a “sale.”
Words to know
Legal words from the lines above, in plain English.
- inputs and outputs
- Inputs are what you type, say or upload to an AI; outputs are what it gives back to you. For example, the question you ask a chatbot is an input and its answer is an output, and both may be stored.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- de-identified
- Data with your name and obvious identifiers removed, though it can sometimes still be traced back to you. For example, your chats with names stripped out may still be kept and studied after you delete your account.
- biometric
- Measurements of your body that identify you, like your face, fingerprint or voice. For example, a selfie used to unlock the app or a voice recording matched to you.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
How we got here · grade F · score 30/100 · 15 of 15 policy answers backed by a verified quote · 0 not stated
What does the app collect beyond what it needs to work?
They collect account data plus usage, ads IDs, cookies, inferred location, precise GPS with consent, photos, gender, VR telemetry, and session replay.
Does it record your voice, face or body, and what happens to that?
VR calls capture audio, video, position, and facial expression for other users. Terms also say sound and other inputs may train AI.
Are your chats and uploads used to train AI models, and is that off by default?
Terms say using AI features means your inputs may train their AI and licensors’ AI, with no opt-out described.
Can employees or contractors read your conversations, and when?
They reserve the right to review any customer content and take action, with no review opt-out.
Are you profiled or tracked for advertising?
Third-party ad partners, cookies, Google Analytics, Mixpanel, FullStory, and cross-device tracking are described.
Do they sell or share your data, and can you opt out?
They say they do not sell personal information, but share with service providers, business partners, and ad partners, with ad opt-out links.
What rights do they take over what you type and what the AI makes?
You keep IP in your creations, but you grant an irrevocable worldwide sublicensable license limited to including that content in the service.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data while you use the service and as needed for listed purposes. Deletion is by contacting them; scan data until account delete.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
CCPA notice lists inferences drawn to create a profile; no in-app memory controls are described.
Do they commit to basic security, and have they leaked data?
They describe general technical and organizational security measures and say nothing is 100% secure.
Is there a real age gate, and are teens protected?
Privacy says not for under 14. Terms require majority age or parent consent for younger users, self-declared.
Will they tell you when the rules change, and is the policy specific?
Privacy is dated August 8, 2024. They may notify of material changes; continued use counts as acceptance.
Can they close your account without warning, and can you get your data out first?
They can terminate without notice, delete your content, and you lose virtual items with no refund.
If something goes wrong, who pays?
The service is as-is, damages are capped at what you paid, and you must indemnify them for claims about your use or content.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew monthly. Cancel before the period ends; they do not refund partial periods. Price changes get email notice.
The privacy policy is 5,061 words at a college graduate level (Flesch reading ease 39.2); the terms are 10,730 words at a college graduate level.
