Statuspage
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Atlassian collects account, usage, and device data, uses it for ads and AI improvement, and lets you opt out of some ads.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
Account details, what you post, how you use the product, device IDs, IP address, and partner data.
Read the exact line
Privacy policy
“Atlassian collects information directly from you when you provide it to us, automatically when you use our Services, and from other sources including other users of the Services, other services you link to your account, other Atlassian companies, partners, and third-party providers.”
Training
They use your data to run the service, market to you, and improve products, including AI models.
Read the exact line
Privacy policy
“We use information for a range of purposes described below, including to provide the Services and personalize your experience, to develop and improve our Services, to communicate with you, to conduct marketing and promotional activities”
Sharing
Service providers, Atlassian companies, partners, ad companies, and other users on shared sites can see data.
Read the exact line
Privacy policy
“We disclose information as described below, including to service providers, Atlassian partners, providers of third-party services, for compliance with enforcement requests and applicable laws”
Kept
They keep account data while you use it and for a while after; they do not give a clear time limit.
Read the exact line
Privacy policy
“How long we keep information we collect about you depends on the type of information, the purposes for which it was collected, applicable legal or regulatory requirements, and user expectations and preferences.”
Controls
You can update profile info, , and opt out of some emails and targeted ads.
Read the exact line
Privacy policy
“You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu”
Fine print
They post policy changes on the page and email you if the change is big; we could not read the terms.
Read the exact line
Privacy policy
“We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of targeted ads and some sharing
Privacy policy: click “Manage Preferences” or the U.S. opt-out link described under “Opt out of “sales”, “sharing”, and “targeted advertising”
Turn off promotional emails
Unsubscribe link in emails, or email preferences in your Service account settings
Delete your Atlassian account or
In-product profile settings, or the delete-account / delete-information links in “How to access and control your information”
Contact privacy with questions
privacy@atlassian.com (Atlassian Pty Ltd, listed in “How to contact us”)
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can use support-related information to train AI systems. The privacy policy does not describe a switch to turn that off.
Read the exact line
Privacy policy
“including for development, training, or fine-tuning of machine learning and artificial intelligence models.”
For example, a screenshot you send in a support ticket could be used to train their tools.
Improving the service includes training machine learning models on information they process as a company.
Read the exact line
Privacy policy
“To develop and improve the Services, including machine learning and artificial intelligence model training;”
For example, patterns from how people use Atlassian sites could feed model training.
They can use how you use the product to show you ads on other sites.
Read the exact line
Privacy policy
“We may use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying Atlassian ads on other companies' websites and applications.”
For example, visiting a pricing page could lead to Atlassian ads on another website.
Outside ad and analytics companies can place trackers on Atlassian sites.
Read the exact line
Privacy policy
“Atlassian and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels)”
For example, an ad network could recognize your browser after you visit statuspage.io.
Under U.S. state rules they treat some sharing as a sale or ad sharing, and they offer an opt-out.
Read the exact line
Privacy policy
“You may also opt out of “sales” of personal information to third parties, “sharing” of personal information for purposes of cross-context behavioral advertising, and “targeted advertising” by clicking here and following the instructions.”
For example, you can use their opt-out page so they stop sharing identifiers with ad companies.
They automatically log technical details about your device and how you arrived at the site.
Read the exact line
Privacy policy
“We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and diagnostic and crash data.”
For example, they can store your IP address and which page you came from.
You can delete an Atlassian account or ask them to delete data, but they may keep some records.
Read the exact line
Privacy policy
“If you would like to delete your Atlassian account, see here for more information. If you don’t have an Atlassian account, you can make a request to delete your information here.”
For example, closing your account may still leave billing records they say they must keep.
They say the service is not for kids under 16, but they do not describe a hard age check.
Read the exact line
Privacy policy
“Our Services are not intended for use by anyone under the age of 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.”
For example, a 15-year-old could still sign up if they type an older age.
They say they use common security measures, but they also say nothing is fully safe.
Read the exact line
Privacy policy
“We use industry standard technical and organizational measures to secure the information we store.”
For example, they point you to their Trust Center rather than listing every control here.
If your company runs Statuspage, your employer’s rules often control the status-page content, not this policy.
Read the exact line
Privacy policy
“This privacy policy does not apply to the extent that we process personal information in the role of a processor or service provider on behalf of our customers”
For example, incident notes your team posts may be governed by your company’s contract with Atlassian.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- tracking pixels
- Tiny invisible images or bits of code in a page, app or email that report back when and where you opened it. For example, a pixel in a marketing email tells the sender the moment you read it.
- device identifiers
- Codes that single out your phone or computer, used to recognise you across apps and sites. For example, the advertising ID on your phone lets two unrelated apps know they are seeing the same person.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
How we got here · grade D · score 36/100 · 15 of 15 policy answers backed by a verified quote · 7 not stated
What does the app collect beyond what it needs to work?
They collect account and profile details, content you submit, usage activity, device IDs, IP address, cookies, and data from partners.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
They say they use information, including support data, to train and fine-tune machine learning and AI models, and they do not describe a training opt-out.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Advertising and analytics partners use cookies and similar tools, and they run targeted ads, with an opt-out described for some ads.
Do they sell or share your data, and can you opt out?
They share with partners and list some U.S. “sales” or “sharing” with ad providers, and they offer an opt-out.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete some profile info in the product and request account deletion; they keep data for legal and improvement reasons without a set number of days.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they use industry-standard technical and organizational measures and point to a Trust Center. They do not describe a past leak here.
Is there a real age gate, and are teens protected?
They say the services are not for anyone under 16 and they will delete data if they learn a child under 16 signed up.
Will they tell you when the rules change, and is the policy specific?
The policy is dated August 17, 2026. They post changes and give a bigger notice or email for significant changes, but retention times stay general.
Can they close your account without warning, and can you get your data out first?
Not stated in the documents.
If something goes wrong, who pays?
Not stated in the documents.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 8,861 words at a professional or legal expert level (Flesch reading ease 27.2).
