StreamElements
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared only with the providers who run the service.
- Staff may review your content; the policy does not describe an opt-out.
They take a license to your uploads, can close you anytime, and keep data until they decide they do not need it.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Username, email, IP address, stream and subscriber data, cookies, and anything else you supply.
Read the exact line
Privacy policy
“UsernameEmail addressIP addressStream data (channel information, subscribers information)Any other data you decide to provide/supply”
Training
They use it to run accounts, alerts, reports, marketing (with consent), and business analytics.
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Privacy policy
“To use our system features, such as showing alerts, widgets, the bot and other features we offer the user”
Sharing
AWS, Heap, Discord, Zendesk, and sponsors who may get your shipping address.
Read the exact line
Privacy policy
“3rd party platforms:AWS (hosting services, USA)Heap (business intelligence services, USA)”
Kept
They keep it until they no longer need it or you send a valid deletion request.
Read the exact line
Privacy policy
“Until we no longer need the information and proactively delete it or you send a valid deletion request.”
Controls
You can delete your account from the dashboard or email privacy@streamelements.com.
Read the exact line
Terms of service
“If you wish to delete your Account you may do it from the account page on the dashboard or send an email request to StreamElements at privacy@streamelements.com.”
Fine print
They can change terms by posting them, close you anytime.
Read the exact line
Terms of service
“Your continued use of the Services following any changes to the Terms will signify your acceptance of the revised terms.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Delete your account
Account page on the dashboard, or email privacy@streamelements.com
Ask about a data deletion request
Send a valid deletion request as described in the privacy policy; contact privacy@streamelements.com
Report violating content
https://support.streamelements.com or support@streamelements.com
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They get a lasting right to copy, change, and share what you upload, even after you leave.
Read the exact line
Terms of service
“you hereby grant StreamElements a worldwide, , non-exclusive, , , and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Submissions”
For example, an overlay graphic you uploaded could still be used in their business after you delete your account.
They can shut off your account right away for any reason or no reason.
Read the exact line
Terms of service
“StreamElements, in its sole discretion, has the right to terminate these Terms and/or your access to the Services, or any part thereof, immediately at any time and with or without cause”
For example, your overlays and dashboard could stop working overnight with no warning.
If someone sues them because of how you used the service, you may have to pay their legal bills.
Read the exact line
Terms of service
“You agree to and StreamElements and our affiliates, and our respective officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses”
For example, a copyright fight over a clip you posted could leave you covering their lawyer fees.
Tips paid through SE.Pay are treated as non-refundable.
Read the exact line
Terms of service
“For all Tips transferred through SE.Pay, any request for cancellation or refund should be sent via email to support@streamelements.com, subject to the fact that all Tip charges are non-refundable and cannot be withdrawn or charged back by Viewers.”
For example, if you tip the wrong streamer, they say you cannot charge it back.
There is no set number of days they must delete your data after you ask.
Read the exact line
Privacy policy
“Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws.”
For example, old subscriber lists might stay until they decide they no longer need them.
If you join a sponsorship with a physical prize, the sponsor gets your shipping address.
Read the exact line
Privacy policy
“The Sponsor receives the shipping address directly to arrange delivery, StreamElements does not handle fulfilment itself”
For example, a brand sending a headset would receive your home address.
Staff can read and change or delete what you post whenever they want.
Read the exact line
Terms of service
“we reserve the right in our sole discretion and without further notice to you, to monitor, censor, edit, remove, delete, and/or remove any and all Content posted on the Services (including User Submissions) at any time and for any reason.”
For example, a chat overlay message you stored could be reviewed and taken down without asking you first.
You must be at least 13, but they only ask you to follow that rule yourself.
Read the exact line
Terms of service
“The Services are only intended for individuals aged 13 years or older. If you are under 13 years of age, please do not visit or use the Services.”
For example, a 12-year-old could still click through if they say they are older.
You can ask to delete your account in the dashboard or by email.
Read the exact line
Terms of service
“If you wish to delete your Account you may do it from the account page on the dashboard or send an email request to StreamElements at privacy@streamelements.com.”
For example, you can open the account page and instead of only writing a letter.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
How we got here · grade D · score 37/100 · 15 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
They collect account details, stream and subscriber data, IP address, cookies, and other data you supply, plus analytics via Heap.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
They say they may monitor, edit, or remove user submissions at any time with no opt-out described.
Are you profiled or tracked for advertising?
They use Heap for business intelligence and cookies, which is third-party tracking, plus marketing with consent.
Do they sell or share your data, and can you opt out?
They list processors such as AWS, Heap, Discord, and Zendesk; sponsors get shipping addresses for physical rewards.
What rights do they take over what you type and what the AI makes?
You keep ownership, but you grant a worldwide, irrevocable, perpetual, sublicensable license to your submissions.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete from the dashboard or email them; they keep data until they no longer need it or you send a valid request, with no set deadline.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
Not stated in the documents.
Is there a real age gate, and are teens protected?
The services are for ages 13 and up; ages 13–18 should review the terms with a parent. There is no described age check.
Will they tell you when the rules change, and is the policy specific?
The terms are dated August 1, 2026. Material changes are posted on the site; continued use means you accept.
Can they close your account without warning, and can you get your data out first?
They may revoke access or terminate immediately at any time, with or without cause.
If something goes wrong, who pays?
Services are as-is, liability is capped at three months of fees, and you must indemnify them for claims from your use.
Do subscriptions renew on their own, and can you get a refund?
The site is generally free unless you agree to charges; SE.Pay tips are described as non-refundable.
The privacy policy is 1,632 words at a professional or legal expert level (Flesch reading ease 0); the terms are 4,079 words at a professional or legal expert level.
