StreamLabs
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
Broad collection, a content license, auto-renewing paid plans, and you them.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, streams and files, device IDs, location (including GPS), contacts if you share them, and social-login data.
Read the exact line
Privacy policy
“This can include the filenames, file types, photos, image, audio, videos, screen recordings, in-app messages, chat, speech-to-text transcripts or other functionality.”
Training
They use your data to run, personalize, and improve the service, and for marketing if allowed.
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Privacy policy
“We use the data we collect: (1) to operate our business and provide, improve, and personalize our products and services, and (2) to send communications, including promotions, account information, security updates, and service information.”
Sharing
They say they do not sell data, but vendors, affiliates, and people you share with can see it.
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Privacy policy
“We do not sell your personal data.”
Kept
They keep it while you use the service, your account is active, and as long as law or disputes require.
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Privacy policy
“We will retain your personal data for as long as you use our products or services (if you are connected through Facebook, we maintain your information up to 90 days)”
Controls
You can change some profile and email settings in the Dashboard or email support to ask for deletion.
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Privacy policy
“You may update your profile information, such as your user name and may change some of your data sharing preferences within your user Dashboard, or should you need general assistance you can email customer support at support@streamlabs.com”
Fine print
Subscriptions auto-renew; you grant a license; you them.
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Terms of service
“you grant Streamlabs (including our third party hosting providers acting on our behalf) a non-exclusive, worldwide, , , , , transferable right and license”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off marketing emails
Unsubscribe link in emails, or Dashboard → Settings → email preferences, or support@streamlabs.com
Ask them to delete your data
privacy@logitech.com, support.logitech.com/response-center, or the rights form mentioned in the privacy policy
Cancel auto-renewing subscription
Your Account, or email support@streamlabs.com
Update profile and sharing preferences
User Dashboard
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They get a lasting, transferable right to use and change what you upload, even to promote the service.
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Terms of service
“you grant Streamlabs (including our third party hosting providers acting on our behalf) a non-exclusive, worldwide, , , , , transferable right and license to use, host, store, reproduce, modify, create derivative works of”
For example, a clip you stream could be reused or adapted to advertise Streamlabs after you leave.
If someone sues them because of how you used the service or what you posted, you may have to pay their legal costs.
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Terms of service
“You agree to defend and and Streamlabs, and its parents, affiliates, subsidiaries, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, employees, and interns from any claims and demands made by any third-party due to or arising out of your: (a) your access to or use of our Services”
For example, if a clip you uploaded leads to a copyright fight, they can make you cover their lawyers.
If they mess up, they usually will not pay you more than fifty dollars.
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Terms of service
“IN NO EVENT SHALL STREAMLABS’ TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) EXCEED THE AMOUNT OF FIFTY DOLLARS ($50.00).”
For example, if a bug wipes a paid overlay pack, their payout cap is $50.
They can collect precise location from GPS, not just a rough city from your IP.
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Privacy policy
“Information about your location, including IP address and GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device”
For example, the app may log where you were when you went live on your phone.
Paid plans keep charging you until you cancel.
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Terms of service
“Your subscription will continue in effect for the Initial Period and, thereafter, it will automatically renew for successive periods equal in time to the renewal period of your current subscription”
For example, an annual Ultra plan bills again next year unless you turn auto-renew off.
If they close your account, you lose licensed themes, plugins, and other digital goods.
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Terms of service
“If your Streamlabs account is terminated, your access to all digital products will be revoked at that time.”
For example, paid overlays you bought would stop working if the account is shut down.
They say they do not sell your personal information.
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Privacy policy
“We do not sell your personal data.”
For example, they claim they will not sell your email list to an unrelated advertiser.
They say they encrypt traffic and use other security steps.
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Privacy policy
“We use a variety of security technologies and procedures, including TLS encryption, to help protect your personal information from unauthorized access, use, or disclosure.”
For example, login pages should use HTTPS so passwords are not sent in the clear.
They say they will tell you if the privacy rules change in a big way.
Read the exact line
Privacy policy
“If there are material changes to this Statement or in how we will use your personal information, we will notify you either via email or through our site when this happens.”
For example, a new use of stream recordings should come with an email or site notice.
Words to know
Legal words from the lines above, in plain English.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
How we got here · grade D · score 40/100 · 15 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They collect account data plus usage, device IDs, Ad IDs, GPS location, contacts if shared, camera/photos, audio, chat, and social-login data.
Does it record your voice, face or body, and what happens to that?
They collect audio, video, camera access, and speech-to-text transcripts as content needed to run the product, and keep content with other account data.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They use cookies, Ad IDs, and third-party partners to recognize you across devices and measure marketing.
Do they sell or share your data, and can you opt out?
They say they do not sell personal data and share it with vendors, affiliates, and when you ask them to share.
What rights do they take over what you type and what the AI makes?
You keep ownership, but you grant a perpetual, irrevocable, sublicensable license so they can use and promote your content.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data while the account is active and as needed for law or disputes. Deletion is by contacting them, not a clear in-app 30-day wipe.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe TLS encryption and a way to report security issues; they do not describe independent audits.
Is there a real age gate, and are teens protected?
You must be at least 16 (and meet local age rules); 16–17 need a parent. Privacy says they do not knowingly collect under 13. Age is self-declared.
Will they tell you when the rules change, and is the policy specific?
Policies are dated. They say they will notify you of material privacy changes by email or the site, but not a fixed advance period.
Can they close your account without warning, and can you get your data out first?
They try to give reasonable notice before ending a subscription, but digital goods are revoked if the account is terminated and no export tool is described.
If something goes wrong, who pays?
The service is “as is,” liability is capped at $50, and you must indemnify them for claims from your use or content.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew. They say they tell you at purchase about auto-renew, you can cancel in the account or by email, and fee increases get 30 days’ notice. Refunds are narrow.
The privacy policy is 3,667 words at a college level (Flesch reading ease 45.1); the terms are 22,092 words at a college level.
