Superhuman
- Your data trains their AI unless you switch it off in settings.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They collect lots of your work content, can train AI unless you toggle it off, advertise with partners.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, emails, docs, calendars, images, voice if you use notetaker, device data, and partner data.
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Privacy policy
“User content: We receive the content you upload or enable our products to access, such as emails and drafts, text, screen content, web pages, documents, files, calendars, images, data, and any other content you allow our products to access.”
Training
They run the product, personalize it, advertise, and train AI on your content unless you turn that off.
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Privacy policy
“We also use information we collect to train our AI models. You can decide whether Superhuman can use your user content to train our AI models by adjusting the available training control(s) in your account settings.”
Sharing
Family companies, vendors, marketplace apps you connect, and ad partners who get IDs and site activity.
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Privacy policy
“We engage other companies to serve advertisements promoting our products and our company and to perform related services.”
Kept
They keep data as long as they say they need it for the product, law, or business; no clear clock.
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Privacy policy
“We retain personal data for as long as necessary to provide our products to you, to complete the transactions you have requested, to comply with our legal obligations, to resolve disputes, and for other .”
Controls
You can toggle AI training, opt out of some ads, unsubscribe, and request access or deletion.
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Privacy policy
“you can decide whether Superhuman can use your user content to train our AI models by adjusting the available training control(s) in your account settings.”
Fine print
Auto-renewing paid plans with no refunds; they can close accounts.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off AI training in account settings
Account settings training control(s) described in the privacy policy
Opt out of targeted ads
“Your Privacy Choices” link in the footer of Superhuman product websites
Cancel a paid subscription
‘how do I cancel my subscription?’ page on the Customer Care site, or care@superhuman.com
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Your emails and docs can be used to train their AI unless you find and flip a setting.
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Privacy policy
“We also use information we collect to train our AI models. You can decide whether Superhuman can use your user content to train our AI models by adjusting the available training control(s) in your account settings.”
For example, a draft you wrote at work could help train their writing model if you never turn the control off.
They send identifiers and site activity to ad companies, which some laws treat as a sale.
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Privacy policy
“These activities–disclosing unique IDs and disclosing data through Cookies–may constitute “targeted advertising”, “sharing”, or “selling” under certain privacy laws”
For example, they may hash your email so ads for Superhuman follow you on other sites.
If you pay, they generally will not give the money back.
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Terms of service
“To the fullest extent permitted by applicable law, all payments made by you under these Terms are non-refundable and payment obligations are non-cancelable”
For example, if you cancel mid-month you still pay for the rest of the cycle and get no refund.
They can end the deal whenever they want and say they owe you nothing.
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Terms of service
“We may terminate these Terms at any time without to you.”
For example, they could shut your account and you would have no claim under these terms.
They do not promise the product will work or be accurate.
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Terms of service
“THE SERVICES ARE PROVIDED TO YOU ON AN “AS IS,” AND “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR OF ANY KIND”
For example, if AI output is wrong and you rely on it, they say that is your risk.
You still own your stuff, but they get a broad license to use it to run and improve the product.
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Terms of service
“You grant us a worldwide, non-exclusive, license to your User Content that allows us to use, store, reproduce, publish, and publicly display”
For example, they can use how you accept grammar suggestions to improve the suggestion engine.
If you turn on notetaker, they record the call, including other people.
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Privacy policy
“Voice data: If you choose to use our Notetaker or transcription features, we collect recordings to create transcriptions of communications captured through our services, including recordings of other participants.”
For example, a meeting you transcribe could store voices of coworkers who never signed up.
They say they encrypt data and limit access, but they do not name an independent audit.
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Privacy policy
“We design our products with security in mind, and we use a combination of safeguards and processes designed to secure data, including encryption, secure network configuration, and other measures”
For example, they claim emails in the product are protected with encryption and access minimization.
They set a minimum age but rely on you to tell the truth.
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Terms of service
“You may only use our Services if you are old enough to consent (by yourself and not by a parent or guardian) to share your data under applicable law.”
For example, in the US they say you must usually be at least 13.
Words to know
Legal words from the lines above, in plain English.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- legitimate interest
- A legal reason that lets a company use your data without asking, when it decides its own need outweighs your privacy. For example, an app may analyse how you use it to improve the product, without ever asking you.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
How we got here · grade C · score 41/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
They collect account and payment info plus emails, documents, calendars, images, screen and web content, contacts via content, device data, cookies, licensed third-party data, and inferences.
Does it record your voice, face or body, and what happens to that?
If you use Notetaker or transcription, they collect recordings of you and other participants to make transcripts.
Are your chats and uploads used to train AI models, and is that off by default?
They use collected information to train AI, and you can turn that off in account settings.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They work with advertising partners using cookies and hashed email or phone IDs to promote their products.
Do they sell or share your data, and can you opt out?
They say some ad disclosures may be a sale or share under state law, and you can opt out via Your Privacy Choices.
What rights do they take over what you type and what the AI makes?
You own your content; they take a worldwide license to operate, improve, protect, customize, and develop the service.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data as long as needed for the product, law, and business. You can request deletion and they describe account deletion in docs.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They infer things like industry and writing style from your use; they do not describe a memory you can edit.
Do they commit to basic security, and have they leaked data?
They describe encryption, network segregation, and access minimization. No independent audit is named.
Is there a real age gate, and are teens protected?
You must be old enough to consent yourself, such as 13 in most of the US or 16 in the EU.
Will they tell you when the rules change, and is the policy specific?
Terms are dated October 29, 2025 and they say they will email or notify in-product at least 30 days before changes.
Can they close your account without warning, and can you get your data out first?
They may terminate the terms at any time without liability, and skip notice for material breach or legal risk.
If something goes wrong, who pays?
Services are as-is; liability is capped at fees paid in the last 12 months or $100 if you are on a free plan.
Do subscriptions renew on their own, and can you get a refund?
Paid subscriptions auto-renew at then-current fees; they say payments are non-refundable.
The privacy policy is 5,067 words at a professional or legal expert level (Flesch reading ease 24.3); the terms are 8,862 words at a college graduate level.
