Talkpal
- Your data trains their AI unless you switch it off in settings.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- Staff may review your content; the policy does not describe an opt-out.
Talkpal keeps chats up to 36 months, shares data for ads, and lets you turn off AI-model improvement in settings.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, chat text, device IDs, IP location, and sometimes partner or social-login data.
Read the exact line
Privacy policy
“We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information”
Training
They run the tutor, improve AI from usage, and use data for ads unless you opt out.
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Privacy policy
“We use , usage data (for example, error patterns, feature usage, and lesson performance) to develop and improve our AI models”
Sharing
AI vendors process chats; ad networks get identifiers; support staff in Georgia may read conversations.
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Privacy policy
“When you interact with AI features, your information may be shared with AI processing vendors such as Microsoft Azure, OpenAI, Google Cloud, Google, Apple, Amazon Web Services, Anthropic, and Inworld”
Kept
Chat transcripts can stay 36 months; after you delete your account, active copies go in 30 days.
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Privacy policy
“Text transcripts of your conversations with the AI tutor across all conversation modes — including text produced from your speech by speech recognition — are retained for no longer than thirty-six (36) months after your last activity in that conversation.”
Controls
You can object to AI-model improvement in the app, opt out of ad sharing, and email to delete data.
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Privacy policy
“You can also exercise your to AI-model improvement directly in the app or your account settings, without contacting us.”
Fine print
Must be 18; Delaware courts and a waiver; you them; web refunds in 30 days.
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Terms of service
“The Services are intended for users who are at least 18 years old (or considered non-minor in the local ). Persons under the age of 18 are not permitted to use or register for the Services.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off AI-model improvement
In the app or account settings, or email privacy@talkpal.ai
Opt out of ad sharing
https://talkpal.ai/do-not-sell-share-my-personal-information/ or enable Global Privacy Control
Cancel or request a web refund
Account settings to stop renewal; email support@talkpal.ai for the 30-day web refund
Delete your account or chats
Account settings, or email privacy@talkpal.ai
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Your written and spoken-to-text chats can sit on their systems for up to three years after you last used that chat.
Read the exact line
Privacy policy
“Text transcripts of your conversations with the AI tutor across all conversation modes — including text produced from your speech by speech recognition — are retained for no longer than thirty-six (36) months after your last activity in that conversation.”
For example, a practice chat from last year can still be stored even if you have not opened it since.
They send some of your identifiers and activity to ad companies so Talkpal ads can follow you elsewhere.
Read the exact line
Privacy policy
“we do ‘share’ certain identifiers, online activity, approximate location, and inferences with advertising partners for cross-context behavioral advertising (targeted advertising)”
For example, a hashed email can be used so Meta or Google can show Talkpal ads to people like you.
Contracted people can read your chats when they do support or quality checks, not only for legal emergencies.
Read the exact line
Privacy policy
“they may access account data (such as name, email address, and language preferences), usage and learning-progress data, support correspondence, and — where necessary to resolve a support request or perform quality assurance — the content of your conversations.”
For example, a reviewer in Georgia could open a conversation while checking lesson quality.
If someone sues them because of how you used the app or what you posted, you may have to pay their legal costs.
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Terms of service
“You agree to , and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, , claim, or demand”
For example, if a public review you posted leads to a lawsuit, they can ask you to cover their lawyers.
They can shut your account at once without warning if they think there is a risk.
Read the exact line
Terms of service
“WE MAY SUSPEND OR TERMINATE IMMEDIATELY AND WITHOUT PRIOR NOTICE WHERE WE BELIEVE IT IS NECESSARY TO PROTECT THE SERVICES, USERS, OR THIRD PARTIES, OR TO COMPLY WITH LAW.”
For example, they could lock you out the same day they flag suspected abuse, before you export chats.
They train on stripped usage stats by default; you can object in the app so future usage is left out.
Read the exact line
Privacy policy
“We use , usage data (for example, error patterns, feature usage, and lesson performance) to develop and improve our AI models, based on our ”
For example, how often you miss a grammar point can still help their models unless you turn that off.
They say they do not keep your voice files or make a voiceprint; audio is processed live then dropped.
Read the exact line
Privacy policy
“Talkpal does not retain audio recordings of your in-app speech, and this audio is not processed to derive biometric identifiers (such as voiceprints)”
For example, a speaking exercise is sent to a speech vendor and Talkpal does not save the recording.
OpenAI, Google, and similar processors are contractually barred from training their public models on your chats.
Read the exact line
Privacy policy
“Under our agreements with these vendors, they may not use your content to train their generally available AI models.”
For example, a roleplay you typed should not become training data for ChatGPT’s public model.
Public posts can be used to run and promote Talkpal; they say they will not sell those posts as standalone content.
Read the exact line
Terms of service
“By posting any Contributions (such as reviews or community posts), you grant us a non-exclusive, worldwide, license to host, use, copy, reproduce, store, display, reformat, translate, transmit, and distribute your Contributions solely for the purpose of operating, improving, and promoting the Services.”
For example, a review you write can appear in their marketing of the app.
Web buyers get a full 30-day money-back window; App Store and Google Play follow those stores’ rules.
Read the exact line
Terms of service
“If you purchased a subscription directly from Talkpal (not via the Apple App Store or Google Play), you may request a full refund of any subscription charge within 30 days of the date that charge was made, for any reason.”
For example, if you paid on talkpal.ai yesterday, you can email support and get that charge back.
Where the law allows, you cannot join a ; you sue alone in Delaware courts (EEA/UK consumers can use home courts).
Read the exact line
Terms of service
“To the extent permitted by applicable law, each Party may bring claims against the other only in its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.”
For example, if many users were overcharged, you might have to file your own case instead of joining a group.
Words to know
Legal words from the lines above, in plain English.
- de-identified
- Data with your name and obvious identifiers removed, though it can sometimes still be traced back to you. For example, your chats with names stripped out may still be kept and studied after you delete your account.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- data subject rights
- The legal rights you have over your data, such as seeing it, fixing it, deleting it or moving it. For example, you can email the company and ask for a copy of everything it holds about you.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- governing law
- Which country's or state's laws are used to settle any dispute, no matter where you live. For example, a user in Ohio may find the terms are judged under California law.
- profiling
- Building a picture of who you are, what you like and what you might do next from your data. For example, an app may guess your income, health or politics from what you watch and tap.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
How we got here · grade C · score 46/100 · 15 of 15 policy answers backed by a verified quote · 0 not stated
What does the app collect beyond what it needs to work?
They collect account details, chat text, device IDs, IP-based city location, logs, cookies, and sometimes data from marketing partners and social logins.
Does it record your voice, face or body, and what happens to that?
Speech is processed in real time for lessons. Talkpal says it does not keep recordings or make voiceprints; vendors may hold audio only briefly.
Are your chats and uploads used to train AI models, and is that off by default?
De-identified usage data is used to improve their AI by default. You can object in the app or account settings. Vendors may not train their public models on your content.
Can employees or contractors read your conversations, and when?
Contracted support and QA staff may read conversation content. They say no one reviews chats in real time, and there is no opt-out of QA access.
Are you profiled or tracked for advertising?
They use ad networks, pixels, AppsFlyer, hashed emails, and lookalike audiences. You can opt out of sharing for targeted ads.
Do they sell or share your data, and can you opt out?
They say they do not sell data for money, but they share identifiers with ad partners for targeted ads and offer an opt-out page and GPC.
What rights do they take over what you type and what the AI makes?
You keep ownership of contributions. They take a license to host and use posts to operate, improve, and promote the service, not to sell them as standalone content.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete your account in settings or by email. Active data is purged in 30 days, but chat transcripts can stay up to 36 months after last activity.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They keep learning progress, scores, and inferences, and personalize lessons. They do not describe a view/edit/off switch for a chat memory product.
Do they commit to basic security, and have they leaked data?
They describe encryption, SSL, access controls, MFA, and regular security audits, and GDPR-style breach notice. No named independent certification.
Is there a real age gate, and are teens protected?
The service is 18+ with no parental-consent path. Age is mainly what you declare at signup; they may add extra checks later.
Will they tell you when the rules change, and is the policy specific?
The policy is dated and detailed. Terms say 30 days’ notice for material changes. Privacy says prominent notice for significant changes; continued use still counts as acknowledgment.
Can they close your account without warning, and can you get your data out first?
They may suspend or terminate immediately without prior notice when they believe it is needed to protect the service or comply with law.
If something goes wrong, who pays?
The app is as-is, liability is capped at six months of fees or $50, and you must indemnify them for many claims, including your content.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew. You can cancel in account settings. Web purchases have a 30-day full refund; price rises get at least 30 days’ notice.
The privacy policy is 16,333 words at a college graduate level (Flesch reading ease 31.9); the terms are 20,235 words at a college graduate level.
