taskrabbit
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
A task marketplace that collects IDs, location, and chats, shares data for ads, takes a content license.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
They collect IDs, billing, chats and photos, device IDs, and location including latitude/longitude.
Read the exact line
Privacy policy
“Location Data, including location data such as those derived from an IP address or data that indicates a city or postal code level or latitude/longitude data.”
Training
They use your data to run tasks, do background checks, personalize the app, and advertise to you.
Read the exact line
Privacy policy
“To advertise our Platform’s or a partner’s products or services that we think might interest you.”
Sharing
Service providers, other users, subsidiaries, and third parties for advertising may see your information.
Read the exact line
Privacy policy
“We may share your Personal Information with third parties for advertising purposes.”
Kept
They keep it as long as they need it for the service or the law, then delete or deidentify it.
Read the exact line
Privacy policy
“We retain your Personal Information for as long as necessary to provide you with our products or services and fulfill the purposes described in this Privacy Policy.”
Controls
You can correct account info in the app and email privacy@taskrabbit.com to access or delete data.
Read the exact line
Privacy policy
“To exercise any of these rights, please email privacy@taskrabbit.com. submit a request here and select “Consumer Rights Requests.””
Fine print
A forever license to your content, as-is service, and you them.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Click Do Not Sell My Personal Information
Privacy policy, Residents of the United States / Right to Opt-Out of Sale
Request access or deletion
Email privacy@taskrabbit.com and select Consumer Rights Requests
Turn off promotional emails, SMS, and push
Account Settings → Notifications; unsubscribe link or text STOP
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They get a forever license to reuse what you post, including for ads, even after you leave.
Read the exact line
Terms of service
“you hereby grant Taskrabbit Delivery, for the full duration of all rights that may exist in the User Generated Content (including any legal extensions thereof), a non-exclusive, worldwide, , , , fully-paid, unrestricted, ”
For example, a photo you send in a task chat could be used in their marketing without paying you.
You may have to cover their legal costs if something related to your use of the app leads to a claim.
Read the exact line
Terms of service
“If you are a Customer, you shall , defend, and Taskrabbit Delivery and Affiliates from and against any and all Liabilities incurred in connection with (i) your use of, inability to use, or participation on, the Platform”
For example, a dispute over a move you booked could leave you paying their lawyers.
Your information can go to outside companies so they can advertise.
Read the exact line
Privacy policy
“We may share your Personal Information with third parties for advertising purposes.”
For example, ad networks may use your device ID to show you Taskrabbit or partner ads elsewhere.
They collect government IDs and tax numbers, not just a name and email.
Read the exact line
Privacy policy
“Identity Information, such as your date of birth, and depending on where you reside, your social security, tax ID number, VAT ID number, or social insurance number, and photo of your ID document”
For example, a helper may have to upload a passport photo and Social Security number.
They can collect precise location, not only a city.
Read the exact line
Privacy policy
“Location Data, including location data such as those derived from an IP address or data that indicates a city or postal code level or latitude/longitude data.”
For example, the app may log exact coordinates around a delivery address.
They do not promise the app will work or that helpers will do a good job.
Read the exact line
Terms of service
“THE PLATFORM AND THE TECHNOLOGY UNDERLYING IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, OR CONDITIONS OF ANY KIND”
For example, if the app is down and you miss a move, they disclaim .
Money you pay is generally not given back.
Read the exact line
Terms of service
“Unless otherwise expressly stated in this Agreement, all payments are non-refundable.”
For example, if you cancel late you may still owe fees and not get a refund.
In the U.S. they treat some ad sharing as a “sale” you can turn off.
Read the exact line
Privacy policy
“you have the right to opt-out of the sale of your Personal Information by us to third parties at any time. You may request to opt-out by clicking Do Not Sell My Personal Information”
For example, a California user can click Do Not Sell to limit ad-tech sharing.
You must be 18; they rely on you saying you are.
Read the exact line
Terms of service
“are at least 18 years of age, and are otherwise capable of entering into binding contracts;”
For example, a 17-year-old is not allowed to book or perform tasks.
Words to know
Legal words from the lines above, in plain English.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
How we got here · grade F · score 32/100 · 15 of 15 policy answers backed by a verified quote · 5 not stated
What does the app collect beyond what it needs to work?
They collect more than account and task content: ID documents, tax IDs, precise location, device IDs, cookies, background checks, and vehicle data.
Does it record your voice, face or body, and what happens to that?
User content can include photos, recordings, and voice, and they take a lasting license to your likeness and voice; ID photos are collected.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They advertise based on interest and share personal information with third parties for advertising, with cookie-related choices.
Do they sell or share your data, and can you opt out?
They share with providers, subsidiaries, and ad partners; they offer a CCPA-style Do Not Sell opt-out for ad-tech “sales.”
What rights do they take over what you type and what the AI makes?
You grant a worldwide, perpetual, irrevocable, sublicensable license to your user content and likeness.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data as long as needed; you request deletion by email, and they may keep some data for legal reasons.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
Not stated in the documents.
Is there a real age gate, and are teens protected?
You must be at least 18; that is a self-stated age rule, not a described age-check system.
Will they tell you when the rules change, and is the policy specific?
The policies are dated May 26, 2026. Material term changes get advance notice, but retention is only “as long as necessary.”
Can they close your account without warning, and can you get your data out first?
They may suspend or deactivate for breach and say they will give written notice; they do not describe exporting your data first.
If something goes wrong, who pays?
The platform is as-is, liability is capped at about six months of fees, and you must indemnify them for claims tied to your use.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 3,373 words at a college graduate level (Flesch reading ease 36.3); the terms are 12,180 words at a college graduate level.
