tl;dv
- The policy says your content is not used for AI training.
- The documents do not say whether your data is used for ads.
- Data is shared only with the providers who run the service.
- The policy describes staff access for safety and legal checks.
They record meetings, say they do not train AI on your content, and keep paid recordings until you delete the account.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, meeting video and transcripts, device IDs, location at payment, and billing details.
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Privacy policy
“Video and audio recording, written transcriptions Site and application Provision of the main service, sharing and collaboration”
Training
They use data to run the recorder, bill you, and improve the product; they say they do not train AI on your meetings.
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Privacy policy
“Tldx Solutions GmbH does not use Customer Content, including meeting recordings, transcripts, notes, files, or other data processed through the Services, to train, fine-tune, or improve foundation models”
Sharing
Staff and cloud providers can get data; they say they do not sell it, and AI may run in the US if you pick that.
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Privacy policy
“We will not sell the collected data to other companies.”
Kept
Free recordings last 3 months; paid ones last until you delete the account; some support data is not deleted.
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Privacy policy
“Free user: 3 months Paying user: until account deletion”
Controls
You can email the DPO to access, fix, or erase data; they say they do not profile you.
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Privacy policy
“For any information or exercise of your Information Technology and Civil Liberties rights on personal data processing, you can contact our data protection officer (DPO)”
Fine print
German courts, as-is service, non-refundable fees, and they can close your account for any reason.
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Terms of service
“tldx is also free to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your breach of these Terms.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Ask to access, fix, or erase your data
Email the DPO at the addresses listed in the privacy policy (section 11)
Choose EU vs US AI hosting
Account preferences for AI hosting location
Stop using the service if you reject new terms
Notice on the tldx website or email about term changes
Contact support to close the account
Email [email protected] as described in the terms
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can shut your account whenever they want, even if you did not break a specific rule.
Read the exact line
Terms of service
“tldx is also free to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your breach of these Terms.”
For example, they could close your account after a usage dispute and you might lose stored meetings.
If you pay, they say you generally do not get money back.
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Terms of service
“Unless otherwise agreed, all fees paid to tldx are non-refundable.”
For example, if you cancel a paid plan after a week, they may keep the full payment.
They do not promise the recorder will always work or that meetings will be saved perfectly.
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Terms of service
“tldx provides the Service to you “as is”. You acknowledge that the Service is not error-free. You use it at your own risk and discretion.”
For example, if a recording fails and you miss notes, they say that is your risk.
Support ticket data can sit around until you ask them to remove it.
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Privacy policy
“This data is not deleted. A request may be made.”
For example, a help-desk email about a private meeting may stay in their support system.
If you pick US AI hosting, pieces of your transcript can be sent to the United States.
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Privacy policy
“limited portions of meeting transcripts may be processed either:within the European Union (e.g. Google Cloud regions located in the EU), orwithin the United States of America”
For example, a summary of a confidential call could be processed on US servers you chose in settings.
They say your meetings are not used to train their AI or anyone else’s general models.
Read the exact line
Privacy policy
“Tldx Solutions GmbH does not use Customer Content, including meeting recordings, transcripts, notes, files, or other data processed through the Services, to train, fine-tune, or improve foundation models”
For example, a private sales call should not become training data for a chatbot.
Staff are not supposed to listen to your meetings unless you open access for help.
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Privacy policy
“Tldx Solutions GmbH does not access your recordings and transcriptions at any time, unless you personally share access with individual employees for technical assistance.”
For example, a support person cannot open your board-meeting video unless you share it.
They say they do not sell your personal data.
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Privacy policy
“We will not sell the collected data to other companies.”
For example, they say they will not sell your email list to an advertiser.
If you sue, the case goes to court in Aachen, Germany.
Read the exact line
Terms of service
“Any dispute, controversy or claim arising out of or in connection with the Terms shall be subject to the of the German courts with the district court of Aachen, Germany as the legal venue.”
For example.
You just say you are 16 or older; they do not describe extra age checks.
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Terms of service
“By using tldx, you affirm that you are over 16. If we learn that someone under 16 is using tldx, we’ll terminate their account.”
For example, a 15-year-old could sign up by claiming to be older until they find out.
Words to know
Legal words from the lines above, in plain English.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- governing law
- Which country's or state's laws are used to settle any dispute, no matter where you live. For example, a user in Ohio may find the terms are judged under California law.
- venue
- The specific court or city where any lawsuit must be filed, which may be far from where you live. For example, a user in Florida may have to travel to a court in San Francisco to sue.
How we got here · grade A · score 61/100 · 15 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
Besides account and meeting content, they collect IP, location, device IDs, browser data, crash data, and billing details.
Does it record your voice, face or body, and what happens to that?
They store meeting video and audio. Free plans keep it three months; paid plans keep it until the account is deleted.
Are your chats and uploads used to train AI models, and is that off by default?
They say customer content is not used to train or improve foundation models for them or third parties.
Can employees or contractors read your conversations, and when?
They say they do not access recordings unless you share them with support for technical help.
Are you profiled or tracked for advertising?
Not stated in the documents.
Do they sell or share your data, and can you opt out?
They say they will not sell data and share it with service providers needed to run the service.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
Deletion of personal data is through rights requests to the DPO; support tickets may stay until you ask.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe SSL, VPC hosting, certified data centers, and a trust page to report vulnerabilities.
Is there a real age gate, and are teens protected?
The service is for people 16 and over; you affirm your age by using it.
Will they tell you when the rules change, and is the policy specific?
Policies are dated and they say they will notice you, but continued use after a change means you accept.
Can they close your account without warning, and can you get your data out first?
They can end your account for any reason and only try to give notice; content may be destroyed.
If something goes wrong, who pays?
The service is as-is, and their total liability is capped at what you paid in the last 12 months.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 2,261 words at a college graduate level (Flesch reading ease 32.9); the terms are 4,034 words at a professional or legal expert level.
