Tome
- The documents do not say whether your data trains AI.
- The documents do not say whether your data is used for ads.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
A course subscription that collects account, billing, and usage data, auto-renews.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Name, email, billing, IP, device details, app version, and course progress.
Read the exact line
Privacy policy
“we may collect personal information such as your name, email address, billing information, and other necessary details to create and manage your account.”
Training
They use it to run courses, personalize, send updates, and send promotional emails.
Read the exact line
Privacy policy
“We use the collected information to provide, personalize, and improve our product and deliver the online courses you have subscribed to.”
Sharing
Trusted vendors who run payments and analytics; also if the law or a business sale requires it.
Read the exact line
Privacy policy
“We may share your information with trusted third-party service providers who assist us in delivering our product and services, processing payments, analyzing data, and supporting our operations.”
Kept
They keep personal information as long as they say they need it, or longer if the law allows.
Read the exact line
Privacy policy
“We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.”
Controls
You can update account info and unsubscribe from marketing; deletion is not clearly offered.
Read the exact line
Privacy policy
“You have the and update your personal information in your account settings.”
Fine print
Subscriptions auto-bill; service is as-is.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Unsubscribe from marketing emails
Follow the instructions in the email or contact care@tomeapp.com
Update your account information
Account settings
Ask about deletion or privacy requests
Contact care@tomeapp.com
Cancel before a price change if you disagree
As described in the Terms under Pricing Changes
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They do not promise the courses will work or be fit for any purpose.
Read the exact line
Terms of service
“THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, OF ANY KIND, WHETHER EXPRESS OR IMPLIED.”
For example, if the app is down during a course you paid for, they may owe you nothing extra.
They do not give a clear delete-in-app timeline. Data can sit as long as they decide they need it.
Read the exact line
Privacy policy
“We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.”
For example, your billing and course history might stay after you stop using the app.
The subscription keeps charging until you cancel.
Read the exact line
Terms of service
“For monthly subscriptions, you will be billed on a recurring monthly basis.”
For example, if you forget to cancel, next month’s charge still goes through.
Terms can change when they post them. The privacy policy separately says they will email material privacy changes.
Read the exact line
Terms of service
“Any changes will be effective upon posting the revised Terms on the tomeapp.com website or through the Service.”
For example, even if you miss the update.
Besides your account, they automatically log how you use the app and your device.
Read the exact line
Privacy policy
“This includes your IP address, device information, operating system, app version, and usage patterns to improve our services and enhance your user experience.”
For example, they can see which device and app version you used and how you browse courses.
They can email you marketing as well as account notices. You can unsubscribe from marketing.
Read the exact line
Privacy policy
“We may use your contact information to send you important notifications regarding your account, course updates, and promotional materials.”
For example, you might get promo emails after signing up until you opt out.
Vendors who process payments and analytics get your data but are supposed to use it only for Tome’s work.
Read the exact line
Privacy policy
“These service providers are obligated to protect your information and use it solely for the purposes we specify.”
For example, a payment processor would see your billing details to charge the subscription.
They say 18+, but it is based on you saying you are 18, not a strong ID check.
Read the exact line
Terms of service
“You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement.”
For example, a 16-year-old could still create an account by claiming to be 18.
They can raise prices but say they will tell you first and let you cancel.
Read the exact line
Terms of service
“Any changes to pricing will be communicated to you in advance, and you will have the option to accept the new fees or cancel your subscription.”
For example, if the yearly plan goes up, they should warn you before charging the new amount.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- data subject rights
- The legal rights you have over your data, such as seeing it, fixing it, deleting it or moving it. For example, you can email the company and ask for a copy of everything it holds about you.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
How we got here · grade D · score 38/100 · 14 of 15 policy answers backed by a verified quote · 6 not stated
What does the app collect beyond what it needs to work?
They collect account and billing details plus IP, device, OS, app version, usage patterns, and course progress.
Does it record your voice, face or body, and what happens to that?
The documents do not describe collecting voice, face, or body data.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Not stated in the documents.
Do they sell or share your data, and can you opt out?
They share with service providers for payments, analytics, and operations, plus legal and business-sale cases.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep personal information as long as needed for their purposes and do not clearly offer in-app deletion.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they use industry-standard security but cannot guarantee absolute security. No audit or leak history is described.
Is there a real age gate, and are teens protected?
You must be 18 and they do not knowingly collect from children, based on self-declaration.
Will they tell you when the rules change, and is the policy specific?
Both documents are dated April 4th, 2023. Privacy changes get email or in-product notice; terms can take effect when posted.
Can they close your account without warning, and can you get your data out first?
Not stated in the documents.
If something goes wrong, who pays?
The service is as-is with no warranties, and they disclaim indirect and similar damages.
Do subscriptions renew on their own, and can you get a refund?
Monthly and annual plans auto-bill. They say they will tell you before price changes and you can cancel. Refunds are not described.
The privacy policy is 734 words at a college graduate level (Flesch reading ease 37.3); the terms are 730 words at a fairly hard level.
