Town
- Your data trains their AI unless you switch it off in settings.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Town reads connected email to act for you, may train AI unless you switch it off, and tracks you for ads you can opt out of.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, your emails and files, device IDs, browsing activity, and sometimes broker or partner data.
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Privacy policy
“When you connect your email account(s) to the Service, this may include message content (such as body text, subject lines, and attachments), sender and recipient information”
Training
They use your messages to draft replies, may train their AI unless you turn it off, and run interest-based ads.
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Privacy policy
“You may opt-out of our use of your personal information for AI training purposes by using the toggle feature provided in your account settings.”
Sharing
Helpers, AI companies, ad partners, affiliates, and sometimes a buyer if the company is sold.
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Privacy policy
“communications content and related personal information may be transmitted to and processed by such third-party AI providers.”
Kept
They keep data while your account is open and for some time after; created content is removed within 30 days, with exceptions.
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Privacy policy
“Any information you have used the Service to create will be removed from the Service within 30 days, subject to the subsection in the Your Choices section below titled “Retention Period for Personal Information.””
Controls
You can turn off AI training, opt out of ad sale or sharing, unsubscribe from marketing, and delete your account in settings.
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Privacy policy
“You can do so at any time via the “Do Not Sell or Share My Personal Information” link available on every public page of our websites and, when you are signed in, from your in-app settings.”
Fine print
You may pay their legal costs; payback is capped at $100.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off AI training
Account settings toggle described in the privacy policy under Training data
Opt out of sale or sharing for ads
“Do Not Sell or Share My Personal Information” on every public page, or in-app settings when signed in
Cancel a paid plan before it renews
Account settings, or email support@corp.town.com
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If something goes wrong while you use Town, including when an AI agent acts for you, you may have to pay their legal costs.
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Terms of service
“(ii) your use of, or inability to use, the Services; (iii) your violation of this Agreement; (iv) your violation of any rights of another party, including any user; (v) your violation of any applicable laws, rules, or regulations; or (vi) your deployment of or reliance on Agents or any Outputs.”
For example, if an agent sends a bad email and someone sues Town, you could be asked to cover Town’s lawyers.
If Town causes a big loss, the most they agree to pay you is $100, except where the law will not allow that cap.
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Terms of service
“IN NO EVENT WILL TOWN’S AGGREGATE, CUMULATIVE IN ANY WAY RELATING TO THIS AGREEMENT EXCEED ONE HUNDRED U.S. DOLLARS (US$100).”
For example, if a bug deletes an important work thread, their promised payback is still only $100.
Town may use your personal information, including message content, to train its own AI, except where a connected service’s rules forbid it.
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Privacy policy
“including to train our AI models, to the extent permitted by and consistent with this Privacy Policy and applicable requirements for access to third-party APIs.”
For example, drafts and non-Google mail you connect could be used to make their models better unless you switch training off.
Town and outside ad companies track how you use the site and other online services so they can show ads they think you will like.
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Privacy policy
“We and our third-party advertising partners may use cookies, pixels and other technologies to collect information about your interaction”
For example, after you visit Town, an ad company could show you Town ads on another website.
Connecting email lets Town read the words, subjects, files, and people in those messages so the AI can work on them.
Read the exact line
Privacy policy
“When you connect your email account(s) to the Service, this may include message content (such as body text, subject lines, and attachments), sender and recipient information”
For example, a private email from your boss, including the attachment, can be processed to draft a reply.
Paid plans renew on their own. You can cancel, but you do not get money back for the days left in the period you already paid.
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Terms of service
“cancellation will take effect at the end of the then-current billing cycle, and no refunds or credits will be issued for any partial billing period.”
For example, if you cancel the day after you are charged, you keep access until the period ends and get no refund.
Town builds a lasting picture of your style and habits, and you cannot download that memory and take it somewhere else.
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Terms of service
“Memory Data is stored in a format integral to the Services and may not be exported or transferred to third-party platforms.”
For example, the notes it keeps about how you write emails stay inside Town even if you want a copy.
Outside tools can record clicks, taps, and mouse moves so Town can watch a replay of your visit.
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Privacy policy
“Session-replay technologies, such as those provided by third parties that employ software code to record users’ interactions with the Service in a manner that allows us to watch video replays of those user sessions.”
For example, someone at Town could replay how you moved around the app while setting up your inbox.
Town may add details about you that it buys or gets from data brokers and similar companies, not only what you type in.
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Privacy policy
“Data providers, such as information services, data licensors/brokers, lead generators and cooperative databases.”
For example, a broker list could add extra contact or profile details to what you already gave Town.
You still own what you put in and what the AI writes back. Their permission to use it is for running the service during your account.
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Terms of service
“You retain all right, title, and interest in and to Your Content, including any Outputs generated through your use of the Services.”
For example, a draft the agent writes for you is still yours, not something Town claims to own.
If the data comes from Google, Town says it will not use it to train models or to show ads.
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Privacy policy
“we do NOT use Google user data to train machine learning models; (iii) we do NOT use Google user data to serve advertisements”
For example, Gmail messages you connect are not supposed to be used to train Town’s models.
Words to know
Legal words from the lines above, in plain English.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- inputs and outputs
- Inputs are what you type, say or upload to an AI; outputs are what it gives back to you. For example, the question you ask a chatbot is an input and its answer is an output, and both may be stored.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- tracking pixels
- Tiny invisible images or bits of code in a page, app or email that report back when and where you opened it. For example, a pixel in a marketing email tells the sender the moment you read it.
How we got here · grade C · score 45/100 · 15 of 15 policy answers backed by a verified quote · 2 not stated
What does the app collect beyond what it needs to work?
Beyond your account and the emails you connect, Town collects device and ad IDs, browsing and search activity, session replays, and data from brokers and partners.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Town may train its AI on your personal information unless you turn off the training toggle in account settings. Google user data is excluded from training.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Town and outside ad partners use cookies and pixels to build interest-based ads, and Town may share user information with those companies. US visitors can opt out.
Do they sell or share your data, and can you opt out?
Town says ad cookies and pixels may count as a sale or share of device and activity data, and you can opt out with a site link, in-app settings, or a browser privacy signal.
What rights do they take over what you type and what the AI makes?
You keep ownership of what you upload and what the AI produces. Town’s permission lasts only while the agreement is in effect and is for running and supporting the service.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete your account in settings. Content you created with the service is removed within 30 days, but they may keep some data longer for legal, fraud, or claim reasons.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Town stores a memory of your preferences, writing style, and work patterns to personalize the service. The documents do not describe a way to view, edit, or switch that memory off, and it cannot be exported.
Do they commit to basic security, and have they leaked data?
Town says it uses technical, organizational, and physical safeguards, but it does not describe an independent audit or a program for reporting security flaws.
Is there a real age gate, and are teens protected?
The service is not meant for anyone under 18. The documents do not describe a real age check or special teen protections.
Will they tell you when the rules change, and is the policy specific?
Terms changes get a new date, and account holders get an email for material changes that take effect after 30 days. The privacy policy is mostly updated by changing its date, and how long data is kept is described only in general factors.
Can they close your account without warning, and can you get your data out first?
Town can end the agreement or your access at any time without a reason, but it says it will give notice. It may then delete your content, and the memory it builds cannot be exported.
If something goes wrong, who pays?
The service is offered as is, Town’s payback is capped at $100, and you must cover their legal costs for your content, your use of the service, and your use of agents or outputs.
Do subscriptions renew on their own, and can you get a refund?
Paid plans renew on their own at the then-current price. You can cancel in account settings or by email, but cancellation waits until the period ends and partial periods are not refunded. Fee changes get notice before the next renewal.
The privacy policy is 6,008 words at a professional or legal expert level (Flesch reading ease 11.4); the terms are 8,907 words at a professional or legal expert level.
