trakt
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They track what you watch, take a forever license on posts, auto-renew paid VIP with no refunds.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, what you watch, device IDs, cookies, browsing, and inferences about your tastes.
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Privacy policy
“we may automatically collect your (i) browsing history; (ii) device information (e.g., IP address, browser type, device ID); (iii) content interactions; (iv) generalized geolocation; and (v) web traffic data”
Training
They personalize the app, improve the service, and may show targeted ads based on what you watch.
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Privacy policy
“We may process this data to serve you with targeted advertisements based on your content and communication preferences or aggregate the data to recommend popular content”
Sharing
They say they never sell your data, but share with providers, affiliates, and ad/cookie partners.
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Privacy policy
“Trakt never sells your personal information or data. Ever.”
Kept
Account data until you delete it; cookies up to 26 months; some watch data may be kept forever.
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Privacy policy
“we may retain data about your content interactions for purposes like supporting our Discover feature”
Controls
You can edit or delete your account in settings and email support to opt out of ads or profiling.
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Privacy policy
“You can review, update, correct or delete the Personal Information associated with your Trakt account at any time by logging into your account”
Fine print
VIP auto-renews with no refunds; they can close you anytime.
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Terms of service
“ALL PAID SUBSCRIPTION FEES ARE NONREFUNDABLE.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Delete your account
https://app.trakt.tv/settings/advanced — click Delete Account
Opt out of ad sharing and profiling
Email support@trakt.tv (and/or device cookie settings)
Unsubscribe from marketing
Account preferences, Unsubscribe in emails, or support@trakt.tv
Cancel a paid subscription
Contact support@trakt.tv; cancellation takes effect at end of the yearly period
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Anything you post (reviews, comments, uploads) they can use forever in any way, even after you leave.
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Terms of service
“you grant Trakt an unrestricted, , , non-exclusive, fully-paid, right to exploit your User Submissions in any manner and for any purpose”
For example, a review you wrote could be reused in their products with no payment to you.
They can shut your account for any reason without warning and wipe your data.
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Terms of service
“Trakt may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your membership.”
For example, your watch history could disappear overnight with no email first.
You give up the right to join a with other users.
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Terms of service
“You may only resolve Disputes with Trakt on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or .”
For example, if many people were overcharged, you could not join them in one case.
If you pay for VIP, you do not get money back if you cancel early.
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Terms of service
“ALL PAID SUBSCRIPTION FEES ARE NONREFUNDABLE.”
For example, canceling a yearly plan after a week still costs the full year.
If your use of the site causes a legal fight, you may have to pay their legal bills.
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Terms of service
“You agree to , defend (at our option), and Trakt (along with its subsidiaries, parents, and affiliates)”
For example, a comment you posted that someone sues over could leave you covering Trakt’s costs.
Third-party tracking can follow you so they can advertise to you off Trakt.
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Privacy policy
“These technologies capture data that is transmitted back to the trusted third party so Trakt can market to you on corresponding social media channels and other platforms.”
For example, watching a show on Trakt could lead to ads for similar shows on social media.
Even after you leave, stripped watch data may be kept forever.
Read the exact line
Privacy policy
“we may retain data about your content interactions ”
For example, that you watched a series 40 times could still feed Discover after you delete your account.
They promise they do not sell your personal information for money.
Read the exact line
Privacy policy
“Trakt never sells your personal information or data. Ever.”
For example, they say they would not sell your email list to a data broker.
Words to know
Legal words from the lines above, in plain English.
- device identifiers
- Codes that single out your phone or computer, used to recognise you across apps and sites. For example, the advertising ID on your phone lets two unrelated apps know they are seeing the same person.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- de-identified
- Data with your name and obvious identifiers removed, though it can sometimes still be traced back to you. For example, your chats with names stripped out may still be kept and studied after you delete your account.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- class action waiver
- You agree not to join with other users in one lawsuit; each person must complain alone. For example, if a bug overcharges a million people, you cannot all sue together for a refund.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
How we got here · grade F · score 29/100 · 15 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They collect account details, watch/scrobble history, cookies, IP, device IDs, browsing, and inferences—not just what is needed to log in.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They use cookies and third parties to market to you on social media and other platforms.
Do they sell or share your data, and can you opt out?
They say they never sell data, but share with affiliates and ad partners; you can email to opt out of sharing.
What rights do they take over what you type and what the AI makes?
Posts and uploads get a perpetual, irrevocable license they can use for any purpose.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete your account in the app, but cookies last up to 26 months and de-identified watch data may be kept forever.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They build inferences and personalize with algorithms; opt-out is by email, not a full in-app memory editor.
Do they commit to basic security, and have they leaked data?
They describe cloud servers and limited employee access, but no independent audit.
Is there a real age gate, and are teens protected?
You must be 18+. They do not knowingly collect from kids under 18, with no extra age check described.
Will they tell you when the rules change, and is the policy specific?
They can change the policy by posting it; continued use counts as acceptance, and one section says without notice.
Can they close your account without warning, and can you get your data out first?
They can end access anytime without notice, which may destroy information tied to your membership.
If something goes wrong, who pays?
The service is as-is, liability is capped at three months of fees, and you must indemnify them.
Do subscriptions renew on their own, and can you get a refund?
Paid plans auto-renew unless you cancel; all paid fees are non-refundable. They give 30 days’ notice of price changes.
The privacy policy is 5,039 words at a college level (Flesch reading ease 41.9); the terms are 6,843 words at a college level.
