Trello
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Atlassian collects account, boards, usage and ads data, can train models on some of it, and auto-renews paid plans.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
Account and board content, plus usage, device IDs, cookies, and data from partners.
Read the exact line
Privacy policy
“Atlassian collects information directly from you when you provide it to us, automatically when you use our Services, and from other sources including other users of the Services, other services you link to your account, other Atlassian companies, partners, and third-party providers.”
Training
They run the product, market to you, and say they use data to train machine learning models.
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Privacy policy
“To develop and improve the Services, including machine learning and artificial intelligence model training;”
Sharing
Service providers, Atlassian companies, partners, other users, and ad companies can get data.
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Privacy policy
“We disclose information as described below, including to service providers, Atlassian partners, providers of third-party services, for compliance with enforcement requests and applicable laws”
Kept
They keep account data while you use it and for a reasonable time after; some board content stays for teammates.
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Privacy policy
“We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services.”
Controls
You can update or delete some data in the product, opt out of ads and promo email, and .
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Privacy policy
“You may also opt out of “sales” of personal information to third parties, “sharing” of personal information for purposes of cross-context behavioral advertising, and “targeted advertising” by clicking here and following the instructions.”
Fine print
You own your data; plans auto-renew; most fees are not refunded; they can change the rules with notice.
Read the exact line
Terms of service
“As between the parties, Customer owns all intellectual property and other rights in Customer Data and Customer Materials provided to Atlassian or used with the Products.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of targeted ads and data “sale” or “sharing”
Privacy policy: click “Manage Preferences” / the U.S. opt-out link and follow the instructions; GPC is also honored
Turn off promotional emails
Unsubscribe link in emails, or email preferences in your Service account settings
Delete your Atlassian account or
In-product profile settings, or the account deletion help linked in the privacy policy; or privacy@atlassian.com
Cancel auto-renew before the term ends
Account settings in the Products, or contact Atlassian support
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They say improving the services includes training machine learning and AI models on information they process.
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Privacy policy
“To develop and improve the Services, including machine learning and artificial intelligence model training;”
For example, patterns from how people use Trello or support tickets could be used to train AI features.
They use how you use the product to send marketing and show ads on other sites.
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Privacy policy
“We may use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying Atlassian ads on other companies' websites and applications.”
For example, using Trello a lot could lead to Atlassian ads following you on other websites.
Leaving or turning off your account does not wipe cards and comments your team still needs.
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Privacy policy
“If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services.”
For example, a card you wrote on a shared board can stay visible after you delete your account.
Paid plans keep charging at the new price unless you cancel before the term ends.
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Terms of service
“Unless otherwise specified in an Order and subject to the Product, Support or Advisory Services continuing to be generally available, a Subscription Term will automatically renew at Atlassian’s then current rates”
For example, a yearly Trello plan can renew and bill your card without a new checkout.
After the short first-order return window, you generally do not get money back if you stop using it.
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Terms of service
“All fees and expenses are non-refundable, except as otherwise provided in this Agreement.”
For example, cancelling mid-year usually does not get you a partial refund.
They mostly do not promise the product will always work, and they limit what they pay if it fails.
Read the exact line
Terms of service
“Except as expressly provided in this Section 11 (Atlassian ), the Products, Support and Advisory Services and all related Atlassian services and deliverables are provided “AS IS.””
For example, if Trello is down and you miss work, they may owe little beyond the contract cap.
Posts on community sites can be public and may stay after you close your account.
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Privacy policy
“Our websites offer publicly accessible blogs, forums, issue trackers, and wikis (e.g., Atlassian Community, Atlassian Developer Community, Trello Community, and Trello Inspiration).”
For example, a question you posted in Trello Community might remain searchable later.
Your boards and files stay yours; they do not claim ownership of that content.
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Terms of service
“As between the parties, Customer owns all intellectual property and other rights in Customer Data and Customer Materials provided to Atlassian or used with the Products.”
For example, the text on your Trello cards is still yours, not Atlassian’s property.
They set a minimum age of 16 but do not describe extra age checks beyond that rule.
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Privacy policy
“Our Services are not intended for use by anyone under the age of 16.”
For example, a 15-year-old is not supposed to have an account, but the policy does not describe ID checks.
They say outside auditors check their security program.
Read the exact line
Terms of service
“Atlassian will also maintain a compliance program that includes independent third-party audits and certifications, as described in its Security Measures.”
For example, they point to independent audits rather than only saying they take security seriously.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- auto-renewal
- Your subscription keeps charging you at the end of each period until you cancel it. For example, a free trial turns into a paid monthly plan unless you cancel before it ends.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
How we got here · grade C · score 45/100 · 15 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
They collect account and board content plus usage, device identifiers, IP-based approximate location, cookies and partner data.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
They list machine learning and AI model training as a purpose for developing the services, without a training opt-out for that use.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They and advertising partners use cookies and they list third-party advertising providers for targeted ads, with an opt-out.
Do they sell or share your data, and can you opt out?
They share with partners and treat some ad sharing as a “sale” or “sharing,” and they describe an opt-out.
What rights do they take over what you type and what the AI makes?
The customer agreement says you own the rights in customer data you put in the products.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete some profile data in the product or request account deletion; they do not promise a 30- or 90-day wipe, and shared content can remain.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe industry-standard measures and independent third-party audits and certifications.
Is there a real age gate, and are teens protected?
The products are not intended for anyone under 16; the customer must make sure users are at least 16.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated and they say they will post changes and give a more prominent notice or email for significant changes.
Can they close your account without warning, and can you get your data out first?
Not stated in the documents.
If something goes wrong, who pays?
Products are provided “AS IS” except limited warranties, and liability is generally capped at fees paid in the prior twelve months.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew at then-current rates unless you give notice before the term ends; there is a 30-day return on an initial product order, but fees are otherwise non-refundable.
The privacy policy is 8,861 words at a professional or legal expert level (Flesch reading ease 27.2); the terms are 6,563 words at a professional or legal expert level.
