Trello
- The documents do not say whether your data trains AI.
- The documents do not say whether your data is used for ads.
- The documents do not say whether your data is sold or shared.
- The documents do not say who can read your content.
Enterprise terms: you own your data, auto-renewing paid plans; the privacy policy body is missing here.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
The privacy excerpt does not list what they collect about you.
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Privacy policy
“This privacy policy is intended to help you understand: Information we collect How we use information How we disclose information How we store and secure information How long we keep information”
Training
Cloud products may include AI under separate AI Terms that are not in these documents.
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Terms of service
“Cloud Products may be, or include access to, AI Offerings. Atlassian provides AI Offerings under the AI Terms.”
Sharing
They may use subcontractors and affiliates; third-party apps you enable can get your data.
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Terms of service
“Use of such Third-Party Products with the Products may require access to Customer Data and other data by the third-party provider, which, for Cloud Products Atlassian will permit on Customer’s behalf if Customer has enabled that Third-Party Product.”
Kept
After the contract ends they say they will delete Customer Data as described in the Documentation.
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Terms of service
“Following expiration or termination, unless prohibited by Law, Atlassian will delete Customer Data in accordance with the Documentation.”
Controls
You can retrieve data as the Documentation describes; non-renewal is via account settings or support.
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Terms of service
“The Documentation describes how Customer may retrieve its Customer Data from the Cloud Products.”
Fine print
Plans auto-renew, fees are mostly non-refundable, and fights go to court.
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Terms of service
“a Subscription Term will automatically renew at Atlassian’s then current rates”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off auto-renewal before the term ends
Account settings in the Products, Atlassian support, or other notice before the current Subscription Term ends
Retrieve Customer Data before you leave
As described in the Documentation for Cloud Products
Subscribe to legal update emails
https://www.atlassian.com/legal#notification-of-updates-in-terms-and-policies
Ask them to stop naming you in ads
https://www.atlassian.com/company/contact/general-inquiries#/
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Once you pay, you usually cannot get money back except in the few cases they list.
Read the exact line
Terms of service
“All fees and expenses are non-refundable, except as otherwise provided in this Agreement.”
For example, if you cancel mid-year after the first 30 days, leftover months are typically not refunded.
Your paid plan keeps going and they can charge the new price unless you cancel in time.
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Terms of service
“Unless otherwise specified in an Order and subject to the Product, Support or Advisory Services continuing to be generally available, a Subscription Term will automatically renew at Atlassian’s then current rates”
For example, a yearly Bitbucket Cloud plan can bill again at the current list price if you do not turn off renewal.
They mostly do not promise the product will work perfectly or fit your needs beyond a limited .
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Terms of service
“the Products, Support and Advisory Services and all related Atlassian services and deliverables are provided “AS IS.””
For example, if a bug loses work, their extra promises are limited and the rest is as-is.
Free or beta features can be changed or shut off anytime with no payout to you.
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Terms of service
“Atlassian may terminate or modify Customer’s use of (including applicable terms) Free or Beta Products or modify Free or Beta Products, without any to Customer.”
For example, a beta AI helper in Bitbucket could disappear overnight.
Ideas you send them can be used freely with no payment or credit.
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Terms of service
“If Customer provides Atlassian with feedback or suggestions regarding the Products or other Atlassian offerings, Atlassian may use the feedback or suggestions without restriction or obligation.”
For example, a feature idea you email support can show up in the product with no deal for you.
Your repos and other customer content stay yours; they do not claim ownership of that data.
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Terms of service
“As between the parties, Customer owns all intellectual property and other rights in Customer Data and Customer Materials provided to Atlassian or used with the Products.”
For example, code you push to Bitbucket is still your company’s, not Atlassian’s.
They say outside auditors check their security, not only their own word.
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Terms of service
“Atlassian will also maintain a compliance program that includes independent third-party audits and certifications, as described in its Security Measures.”
For example, a company can look up those certifications on the Trust Center before putting code in the cloud.
They set a 16+ rule but the customer, not Atlassian, must make sure users are old enough.
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Terms of service
“The Products are not intended for use by anyone under the age of 16. Customer is responsible for ensuring that all Users are at least 16 years old.”
For example, if a 14-year-old intern gets a Bitbucket login, that is on the company.
Outside Europe/Middle East/Africa you sue or get sued in San Francisco courts.
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Terms of service
“this Agreement is of the State of California, with the and venue for actions related to this Agreement in the state and United States federal courts located in San Francisco, California.”
For example, a U.S.
They try to post contract changes about a month before they take effect.
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Terms of service
“Atlassian must use commercially reasonable efforts to post any such modification at least thirty (30) days prior to its effective date.”
For example, you can subscribe to legal-update emails and decide whether to renew.
Words to know
Legal words from the lines above, in plain English.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- auto-renewal
- Your subscription keeps charging you at the end of each period until you cancel it. For example, a free trial turns into a paid monthly plan unless you cancel before it ends.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- governing law
- Which country's or state's laws are used to settle any dispute, no matter where you live. For example, a user in Ohio may find the terms are judged under California law.
- venue
- The specific court or city where any lawsuit must be filed, which may be far from where you live. For example, a user in Florida may have to travel to a court in San Francisco to sue.
How we got here · grade D · score 39/100 · 15 of 15 policy answers backed by a verified quote · 8 not stated
What does the app collect beyond what it needs to work?
Not stated in the documents.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Not stated in the documents.
Do they sell or share your data, and can you opt out?
Not stated in the documents.
What rights do they take over what you type and what the AI makes?
The customer agreement says the customer owns Customer Data; Atlassian keeps rights in its products.
How long do they keep your data after you delete it, and can you delete it in the app?
Not stated in the documents.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they keep a security program and independent third-party audits and certifications.
Is there a real age gate, and are teens protected?
Products are not for under 16; the customer must make sure users meet that age. No extra age check is described.
Will they tell you when the rules change, and is the policy specific?
The agreement is dated and they say they will try to post changes at least 30 days before they take effect; paid customers often wait until renewal.
Can they close your account without warning, and can you get your data out first?
You can retrieve data as Documentation describes. They may limit or suspend for legal or security issues and try to let you fix it first when practicable.
If something goes wrong, who pays?
Beyond a limited performance warranty, products are as-is and liability is capped at about a year of fees (higher for some security breaches).
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew at then-current rates. Fees are non-refundable except a 30-day return on an initial product order and a few other listed cases.
The privacy policy is 471 words at a professional or legal expert level (Flesch reading ease 24.4); the terms are 6,563 words at a professional or legal expert level.
