Truenas
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
TrueNAS collects account, purchase, and browsing data, uses ads cookies, and says it does not sell personal information.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
They collect names, contact and payment details, purchases, IP addresses, and browsing activity.
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Privacy policy
“F. Internet or other similar network activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. Yes”
Training
They use it to fill orders, run the site, and show targeted ads, including via advertising cookies.
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Privacy policy
“To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message”
Sharing
They say they never sell your personal info, but share with processors and for advertising.
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Privacy policy
“We will never sell, trade, or rent your personal information to third parties.”
Kept
The documents do not say how long they keep your data; you can ask them to delete it.
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Privacy policy
“Covered individuals have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.”
Controls
You can request access, correction, or deletion by phone, email, or the contact page.
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Privacy policy
“please submit a verifiable consumer request to us by either: Phone: 1–855-473-7449 Website: https://www.truenas.com/contact-us/ Email: privacy@truenas.com”
Fine print
Hardware sales use Delaware courts, a 12-month , and limited to what you paid.
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Terms of service
“TrueNAS’s arising out of or related to any Product or Service shall not exceed the amounts paid by Customer for the specific Product or Service giving rise to the claim during the twelve (12) months preceding the event giving rise to .”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
or a copy of your data
Email privacy@truenas.com, call 1-855-473-7449, or https://www.truenas.com/contact-us/
Reset or refuse cookies in your browser
Privacy policy cookie section: Cookie Consent Reset and browser settings
Unsubscribe from marketing emails
Unsubscribe button at the bottom of their emails
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Some of your website visit data can go to other companies so they can advertise.
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Privacy policy
“TrueNAS sometimes shares limited aspects of this data with third parties for advertising purposes.”
For example, an ad network might learn you visited TrueNAS pages and show you storage ads elsewhere.
They collect how you browse and search on their sites, not only what you type in a form.
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Privacy policy
“F. Internet or other similar network activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. Yes”
For example, which product pages you opened can be stored as personal information.
They mostly promise only a limited hardware and disclaim other promises about the products.
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Terms of service
“THIS IS IN LIEU OF ALL OTHER , EXPRESS OR IMPLIED, INCLUDING OF AND , TO THE MAXIMUM EXTENT PERMITTED BY LAW.”
For example, if the gear does not fit your needs, you may have little extra protection.
If something goes wrong, they generally will not pay more than what you paid for that item in the last year.
Read the exact line
Terms of service
“TrueNAS’s arising out of or related to any Product or Service shall not exceed the amounts paid by Customer for the specific Product or Service giving rise to the claim during the twelve (12) months preceding the event giving rise to .”
For example, if a unit costs $5,000 and causes bigger losses, their cap is still $5,000.
They say they do not sell or rent your personal information.
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Privacy policy
“We will never sell, trade, or rent your personal information to third parties.”
For example, they claim they will not put your email on a sold mailing list.
They mark biometric information as not collected for consumers.
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Privacy policy
“E. Biometric information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints”
For example, they say they are not taking faceprints or voiceprints from website visitors.
Kids under 13 are not supposed to use the site or send personal information.
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Privacy policy
“This site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the site.”
For example, a 12-year-old should not create an account or fill a contact form.
They can change the privacy rules and mainly post a new date on the page.
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Privacy policy
“When we make changes to this privacy policy, we will post the updated policy on the website and update the date of the policy.”
For example, you might miss a change unless you check the policy or get their yearly email.
You can ask them to take your personal information out of their database.
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Privacy policy
“At any time, you may request that any personally identifiable information you have given us permission to use be removed from our database by contacting us.”
For example, you can email privacy@truenas.com and ask them to delete your contact details.
Disputes about sales go to Delaware courts.
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Terms of service
“The Parties consent to the exclusive and venue of the state and federal courts located in the State of Delaware.”
For example, a hardware buyer would sue in Delaware rather than their home small-claims court unless another law applies.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
- biometric
- Measurements of your body that identify you, like your face, fingerprint or voice. For example, a selfie used to unlock the app or a voice recording matched to you.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- venue
- The specific court or city where any lawsuit must be filed, which may be far from where you live. For example, a user in Florida may have to travel to a court in San Francisco to sue.
- governing law
- Which country's or state's laws are used to settle any dispute, no matter where you live. For example, a user in Ohio may find the terms are judged under California law.
How we got here · grade D · score 39/100 · 15 of 15 policy answers backed by a verified quote · 6 not stated
What does the app collect beyond what it needs to work?
They collect identifiers, financial-style customer records, purchases, and browsing and search history on the site, which goes beyond a simple contact form.
Does it record your voice, face or body, and what happens to that?
They list biometric information and sensory data as not collected.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They use advertising cookies and say they sometimes share limited visit data with third parties for ads, plus targeted ads on third-party sites.
Do they sell or share your data, and can you opt out?
They say they never sell personal information, but they share with processors and for advertising, and they mention a sale opt-out.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
They do not give an in-app delete timer. You request deletion by contacting them, and exceptions can apply.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say they use appropriate collection, storage, processing, and extra security measures. No audit or leak history is described.
Is there a real age gate, and are teens protected?
The site is not for children under 13 and they say they do not knowingly collect from them. There is no described age-check beyond that statement.
Will they tell you when the rules change, and is the policy specific?
The policy is dated 10/24/2025. They post updates and say they email at least yearly, but they do not spell out how long data is kept.
Can they close your account without warning, and can you get your data out first?
Not stated in the documents.
If something goes wrong, who pays?
Hardware is sold with a limited warranty in place of other warranties, and their total liability is capped at amounts paid in the prior twelve months.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 4,240 words at a college graduate level (Flesch reading ease 35.2); the terms are 1,141 words at a college graduate level.
