Uber

• What does the app collect beyond what it needs to work?

  They collect far more than account and trip basics, including precise location in the background, advertising IDs, driving insights, background checks, and data from marketing partners and resellers.

• Does it record your voice, face or body, and what happens to that?

  They collect face biometrics, selfies, and audio/video including dashcam and Record My Ride, keep identity selfies for years, and include identity and user content in machine-learning training.

• Are your chats and uploads used to train AI models, and is that off by default?

  They say they train machine learning models on data that includes communications and user content. The parts we read do not describe a way to opt out of that training.

• Can employees or contractors read your conversations, and when?

  They say staff manually review documents and photos flagged as possible fraud, and they investigate support and safety reports. They do not describe routine sampling of all chats with an opt-out.

• Are you profiled or tracked for advertising?

  They personalize ads and share advertising IDs, hashed email, and related data with ad intermediaries such as Google and The Trade Desk. You can opt out of some ad personalization.

• Do they sell or share your data, and can you opt out?

  They share with affiliates, service providers, ad partners, and other businesses. They say they will not sell your phone number for marketing texts, and they point to an ad-personalization opt-out.

• What rights do they take over what you type and what the AI makes?

  Not stated in the documents.

• How long do they keep your data after you delete it, and can you delete it in the app?

  You can request deletion in the app. They say they generally delete within 90 days, except they keep some data for safety, fraud, taxes, or legal claims, and many categories last life of account plus seven years while you stay.

• Does it build a lasting memory or profile of you, and can you see, edit or turn it off?

  They personalize opportunities from location and past trips and keep ratings and stats. They do not describe a full memory feature you can view, edit, and switch off like a chatbot memory.

• Do they commit to basic security, and have they leaked data?

  They describe encryption in transit and at rest, staff training, and limits on access. They do not describe an independent audit or a vulnerability program in these documents.

• Is there a real age gate, and are teens protected?

  The US terms say you must be at least 18 to get an account, with teen accounts for ages 13–17 if a parent agrees. That is a stated age rule, not a described ID check for every user.

• Can you sue or join a class action if things go wrong?

  Mandatory arbitration and a class-action waiver, no opt-out

• Will they tell you when the rules change, and is the policy specific?

  The privacy notice is dated and lists data types, uses, and retention periods. They say they will notify you in advance of significant privacy changes. The terms instead say continued use after posting means you agree.

• Can they close your account without warning, and can you get your data out first?

  The terms say Uber may immediately end the terms or deny access at any time for any reason. They do not promise notice or a chance to export first in that clause.

• If something goes wrong, who pays?

  Services are as-is with broad limits on what they pay, and you agree to cover their legal costs for claims tied to your use, your content, or breaking the rules.

• Do subscriptions renew on their own, and can you get a refund?

  For riders, they can set or change charges at any time and say paid charges are final and non-refundable unless they decide otherwise. Auto-renew subscriptions are not clearly described.

The privacy policy is 8,115 words at a college graduate level (Flesch reading ease 35.7); the terms are 14,097 words at a professional or legal expert level.