Vedantu
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They collect IDs and class recordings, take a license, and you them.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account details, IDs like Aadhaar, payments, device data, chats, and video or call recordings.
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Privacy policy
“Contact Information, such as name, email address, display picture, mailing address, phone number, IP address, geographic location, or phone number.”
Training
They use it to run classes, personalize courses, market to you, and promote student results.
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Privacy policy
“We will use your Personal Information to provide, analyze, administer, and improve our services, to provide you with a personalized experience on our Website”
Sharing
Service providers, group companies, and they may publish names, scores, and photos in ads.
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Privacy policy
“your personal information such as information related to name, testimonials, scores obtained and all the relevant details pertaining to the competitive examination(s) pursued or to be pursued in future by user, may be shared in any and all forms of media”
Kept
The documents do not say how long they keep your data after you leave.
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Privacy policy
“You may write to us at grievance@vedantu.com to access, review, modify or correct your Personal Information or withdraw your consent to provide Personal Information.”
Controls
You can email to change data or marketing prefs; they do not describe in-app deletion.
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Privacy policy
“If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you would receive or change your communication preferences”
Fine print
As-is service, you them, and they can close accounts without notice.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Email to access, correct, or withdraw consent
grievance@vedantu.com
Unsubscribe from marketing emails
Unsubscribe link in emails, or chat, WhatsApp, call, or email
Contact the data protection officer
dpo@vedantu.com (Ajith Reddy, AVP - Engineering)
Cancel account
Cancel Account feature on the Site or email them
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can keep, change, sell, and anything you post even after you leave.
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Terms of service
“you hereby grant to Vedantu a worldwide, , (or for the term of the protection), non-exclusive, transferable, license, with the right to , to use, view, copy, adapt, modify, distribute, license, sell”
For example, a homework photo you upload could be used in their ads forever.
Signing up includes permission to capture and analyze images and record video calls.
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Privacy policy
“By having a Vedantu account, you have explicitly given consent for us to capture images (followed by analysis), camera/mic permissions to make video calls and record the same.”
For example, a live class on camera can be recorded and analyzed.
If someone sues over your use or your posts, you may have to pay Vedantu’s legal bills.
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Terms of service
“You agree to release, , and hold Vedantu and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses”
For example, a dispute over a class comment could leave you covering their lawyers.
They can shut your account at once for a breach, without warning.
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Terms of service
“Vedantu may immediately, without notice terminate this Agreement if (i) you have materially breached these Terms or our Policies”
For example, they could lock you out of paid classes the same day they decide you broke a rule.
They ask you not to sue them if your data is leaked.
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Privacy policy
“Notwithstanding anything contained anywhere in this Policy; we cannot assure absolute security to your Personal Information and by entering or by logging into our Website, you explicitly agree not to sue us for any data breach.”
For example, if student IDs leak, this clause tries to block a lawsuit.
They may collect government ID and school mark-sheets, not just a name and email.
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Privacy policy
“Information to enable us to check and verify your identity, e.g., your date of birth, mark-sheets, Passport/Aadhar/Voter ID details.”
For example, you might have to upload an Aadhaar scan to use the site.
Student names, scores, and testimonials can be used in ads and media.
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Privacy policy
“The parent/ guardian for and on behalf of the user, consents to share and disclose personal information mentioned hereinabove, for promoting user’s success and for the purpose of commercial, promotional publicity”
For example, a child’s exam rank could appear on a billboard or social post.
They do not promise the site or classes will work or be error-free.
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Terms of service
“The Site, Application, Services and Collective Content are provided "as is", of any kind, either express or implied.”
For example, if a live class fails during an exam week, they disclaim .
They describe SSL, firewalls, and access controls, but not independent audits.
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Privacy policy
“We have standard SSL certification which basically helps us create a secure connection between our server and user to render any information or action.”
For example, the login page is said to use SSL encryption.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
How we got here · grade F · score 32/100 · 15 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They collect IDs, mark-sheets, location, device IDs, chats, recordings, and more than needed just to log in and take a class.
Does it record your voice, face or body, and what happens to that?
They record video calls and phone calls and capture images for analysis, linked to using an account.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They use cookies and service providers for marketing, advertising, and personalized ads.
Do they sell or share your data, and can you opt out?
They say they do not sell for others’ marketing without consent, but they share student success data widely and use service providers.
What rights do they take over what you type and what the AI makes?
You grant a worldwide, irrevocable, perpetual, sublicensable license over Member Content, including the right to sell it.
How long do they keep your data after you delete it, and can you delete it in the app?
You must email them to access, correct, or withdraw consent; no in-app delete-within-days promise.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They personalize courses and recommendations but do not describe memory controls you can edit or turn off.
Do they commit to basic security, and have they leaked data?
They describe SSL, firewalls, encryption, and access controls, and ask you not to sue over a breach.
Is there a real age gate, and are teens protected?
The site is for 18+; under-18s need a parent account. Age is self-declared, not verified in the text.
Will they tell you when the rules change, and is the policy specific?
Policies are dated. Registered users may get notice of privacy changes; terms may change without prior notice and continued use counts as acceptance.
Can they close your account without warning, and can you get your data out first?
They may terminate at once without notice for breach, and they need not return your content.
If something goes wrong, who pays?
The service is as-is, liability is capped at about three months of fees, and you must indemnify them.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 4,182 words at a college graduate level (Flesch reading ease 35.4); the terms are 9,047 words at a professional or legal expert level.
