Vero
- The policy says your content is not used for AI training.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
A social app that takes a broad license to your posts, tracks you for ads off-site.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account details, posts and chats, device IDs, IP, optional contacts, location tags, and ID selfies.
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Privacy policy
“Contact Information you provide: your first and last name, phone number, email address, shipping address and billing address.”
Training
They run the app, do analytics, market to you, and use off-site tracking to advertise VERO.
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Privacy policy
“We work with third-party ad networks and advertising partners to deliver advertising and personalized content promoting the VERO app on other websites and services.”
Sharing
Other users see what you share; vendors, Stripe, Yoti, ad networks, and law enforcement may get data.
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Privacy policy
“From time to time, we may engage other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”).”
Kept
After you leave they may keep profile and posts for a commercially reasonable time, not a set number of days.
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Privacy policy
“Following termination or deactivation of your account, we may retain your profile information and user content for a commercially reasonable amount of time for backup, archival, or audit purposes”
Controls
You can edit account info in the app, unsubscribe from marketing, and email them for state .
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Privacy policy
“You can review, correct, update, or change your Personal Information through your account.”
Fine print
No , they can shut you off with no notice, and paid fees are not refunded.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of sale/sharing and cookie ads
Privacy policy U.S. Disclosures: cookie tool (“please click here”) and email [email protected] with subject “ Request”
Turn off contact-list access
Profile settings in the VERO App
or access of your data
Email [email protected] (EU/UK. state rights); edit account info in the app
Unsubscribe from marketing email
Unsubscribe link in the message or in-app preferences
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can lock you out anytime, even if you did nothing wrong, and they do not have to warn you first.
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Terms of service
“We may permanently or temporarily terminate or suspend your access to the Service without notice and for any reason, including if in our sole determination you violate any provision of this Agreement, or for no reason.”
For example, you could lose access to your photos and chats overnight with no email explaining why.
You cannot join a group lawsuit.
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Terms of service
“ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED ”
For example, if many users were overcharged, you would have to fight alone instead of joining a .
If you pay for a subscription or extras, you do not get money back when you cancel or they kick you off.
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Terms of service
“You may cancel your VERO account at any time; however, there are no refunds for cancellation.”
For example, if you pay for a year and quit after a week, they keep the full payment.
If someone sues them because of how you used the app, you may have to pay their legal bills.
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Terms of service
“You agree to and VERO and its subsidiaries, agents, licensors, managers, and other affiliated companies”
For example, if a photo you posted leads to a lawsuit, you could be on the hook for their lawyers.
Even though they say they do not sell data in the everyday sense, they still let ad partners collect identifiers for targeted ads about VERO.
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Privacy policy
“this practice may be interpreted to constitute a “sale” under the U.S. state privacy laws, or may constitute the “sharing” or processing of your personal information for cross-context behavioral advertising purposes.”
For example, clicking a VERO ad on another site can put you in an ad audience on Facebook or Google.
If you verify your account, Yoti can keep your face scan and ID, not just VERO.
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Privacy policy
“the provider may retain a copy of your selfie image, video, and/or government ID (as well as the biometric facial geometry extracted from the images)”
For example, a selfie you take to get a checkmark may stay in Yoti’s system for later checks.
You still own your posts, but they get a wide right to copy, change, and show them so the network works.
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Terms of service
“you hereby grant, and you represent and warrant that you have all rights necessary to grant, to VERO a limited, , , transferable, , non-exclusive, worldwide license to use, reproduce, modify, publish”
For example, they can resize your video and show it to people you shared it with, and pass copies to their vendors.
If you turn on Add Contacts, they store phone numbers from your address book to find friends.
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Privacy policy
“If you choose to cross-reference your contact list on your device with the list of users on the VERO App, your contacts’ phone numbers (though not their names) may be used and stored”
For example, your friend’s number can sit on VERO’s servers even if that friend never signed up.
The feed itself is ad-free, but the website still uses tracking for ads that promote VERO elsewhere.
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Privacy policy
“We do not display advertising on the VERO website or app, but we may collect certain identifying information (e.g. device ID, or IP address) and Internet or other electronic activity on certain portions of the VERO website”
For example, visiting a download page can help them retarget you with VERO ads on other sites.
They say photos, videos, captions, and chats are stored to show them to people you share with, not for extra uses like training.
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Privacy policy
“we do not use this content for any other purpose.”
For example, a private chat is not described as being fed into an AI model.
You must be at least 13. They do not describe a strong age check beyond that rule.
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Privacy policy
“The VERO Website, the VERO App, and our other Services are intended for users who are 13 years old or older. We do not knowingly collect Personal Information from children under the age of 13.”
For example, a 13-year-old can join by saying they are old enough.
Words to know
Legal words from the lines above, in plain English.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- class action waiver
- You agree not to join with other users in one lawsuit; each person must complain alone. For example, if a bug overcharges a million people, you cannot all sue together for a refund.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- biometric
- Measurements of your body that identify you, like your face, fingerprint or voice. For example, a selfie used to unlock the app or a voice recording matched to you.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
How we got here · grade C · score 42/100 · 15 of 15 policy answers backed by a verified quote · 2 not stated
What does the app collect beyond what it needs to work?
They collect account info, posts, chats, device IDs, IP, click history, optional contact phone numbers, location tags, and ID documents.
Does it record your voice, face or body, and what happens to that?
Optional identity checks go through Yoti, which can keep selfies, ID copies, and face geometry. VERO gets ID images and liveness results.
Are your chats and uploads used to train AI models, and is that off by default?
They say posted photos, videos, captions, and chats are stored to show them to people you share with and not used for any other purpose.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
No ads in the app, but third-party pixels, cookies, and social platforms collect data to advertise VERO on other sites.
Do they sell or share your data, and can you opt out?
They say they do not sell data in the everyday sense, but they treat some tracking as a CCPA “sale” or “share” and offer an opt-out.
What rights do they take over what you type and what the AI makes?
You own your posts. You give them an irrevocable, sublicensable license used solely to provide the service while you have an account.
How long do they keep your data after you delete it, and can you delete it in the app?
You can edit account info in the app. After you leave they may keep data a commercially reasonable time; EU erasure may take up to a week via request.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe physical, electronic, and procedural safeguards and Data Privacy Framework certification, but no independent audit details or past-breach log.
Is there a real age gate, and are teens protected?
The service is for ages 13 and up. They do not describe a hard age check beyond that rule.
Will they tell you when the rules change, and is the policy specific?
Policies are dated. They post updates on the site and say keeping using the service means you accept the new rules.
Can they close your account without warning, and can you get your data out first?
They can suspend or end your access at any time, for any reason or no reason, without notice.
If something goes wrong, who pays?
The service is “as is,” liability is capped at what you paid or $100, and you must indemnify them for many claims from your use.
Do subscriptions renew on their own, and can you get a refund?
Paid features may include an annual fee. They say there are no refunds if you cancel or they close the account. Price changes apply the next billing cycle after notice.
The privacy policy is 13,718 words at a professional or legal expert level (Flesch reading ease 16.8); the terms are 10,810 words at a professional or legal expert level.
