Virtualmin
- The documents do not say whether your data trains AI.
- The documents do not say whether your data is used for ads.
- Data is shared only with the providers who run the service.
- The documents do not say who can read your content.
They collect order, license, and contact data, do not sell email, and sell software with a 30-day refund and a broad disclaimer.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
IP and usage data, license keys, email, name, address, phone, and a payment token.
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Privacy policy
“Your name, address, and phone number may be stored in our system so that we can better serve you, when you return to our site or file a support issue.”
Training
They use this to run the site, check licenses, send order emails, and process recurring payments.
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Privacy policy
“License keys and subscription IDs are used only for the purpose of verifying license compliance, and notifying customers of upcoming license renewals.”
Sharing
Staff see contact details; PayPal or Braintree handle cards; they say they do not sell email.
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Privacy policy
“We do not give away or sell your email address to other companies.”
Kept
The documents do not say how long they keep your data after you leave.
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Privacy policy
“We will retain a payment token, provided by our payment process, in order to process recurring payments for your subscription orders at Virtualmin.com.”
Controls
You can unsubscribe from mailing lists and forum notifications; deletion is not described.
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Privacy policy
“You may unsubscribe from our website notifications or mailing lists at any time.”
Fine print
Software is as-is with almost no ; you can request a full refund within 30 days.
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Terms of service
“If you are unsatisfied with your Virtualmin, Inc. product or would like to cancel your order, for any reason, you may request a full refund within 30 days of purchase.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Request a refund within 30 days
Open a support ticket and include the serial number of the license
Unsubscribe from mailing lists
My Account ⇾ Preferences ⇾ Notifications in the forums
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If something goes wrong, they say they will not pay you for lost money, downtime, or lost data.
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Terms of service
“Under no circumstances, including but not limited to negligence, will Virtualmin, Inc. be to any party for any direct, indirect, special, or other consequential damages”
For example, if a download corrupts your server, they say they are not responsible for that loss.
They do not promise the site or software will work correctly.
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Terms of service
“The materials on the Virtualmin.com website are provided as is and of any kind either express or implied.”
For example, if a page has wrong install steps, they still say there is .
They can change the site, products, or rules without telling you first.
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Terms of service
“Information on the site may contain inaccuracies or other errors and may be changed at any time without notice.”
For example, a product description or partner program could change overnight with no email.
They keep a token so they can charge you again for subscriptions.
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Privacy policy
“We will retain a payment token, provided by our payment process, in order to process recurring payments for your subscription orders at Virtualmin.com.”
For example, your updates subscription can be billed again without typing your card each time.
They store IP and access logs to watch how the site is used.
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Privacy policy
“Client access information is stored for the purposes of monitoring site usage and performance.”
For example, your IP may be logged when you visit the download pages.
They say license keys and subscription IDs will not be sold.
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Privacy policy
“This data will not be sold or disclosed to third parties.”
For example, they say they will not sell your license ID to another company.
They say they will not sell your email.
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Privacy policy
“We do not give away or sell your email address to other companies.”
For example, they say they will not put your email on a marketing list they sell.
Card numbers go to PayPal or Braintree, not Virtualmin’s servers.
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Privacy policy
“Financial and payment details, including credit card numbers, will be collected by our payment processing partners (PayPal or Braintree), and this information will not be received or stored on our servers.”
For example, your full card number is not supposed to sit in Virtualmin’s database.
You can get your money back within 30 days if you open a ticket.
Read the exact line
Terms of service
“If you are unsatisfied with your Virtualmin, Inc. product or would like to cancel your order, for any reason, you may request a full refund within 30 days of purchase.”
For example, if you buy a license and cancel on day 20, they say they will refund the charge.
You can turn off extra emails; they say they will not auto-subscribe you except for order-related mail.
Read the exact line
Privacy policy
“You may unsubscribe from our website notifications or mailing lists at any time.”
For example, you can leave a forum mailing list from My Account preferences.
Words to know
Legal words from the lines above, in plain English.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- warranty
- A promise that a product will work as described; most apps say they make no such promise at all. For example, if a paid feature never works on your phone, a no-warranty clause says that is your problem.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
How we got here · grade D · score 38/100 · 14 of 15 policy answers backed by a verified quote · 8 not stated
What does the app collect beyond what it needs to work?
They collect IP and access logs, license keys, email, name, address, and phone, plus a payment token. That is more than just account and content.
Does it record your voice, face or body, and what happens to that?
Nothing in the documents says they collect voice, face, or body data.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Not stated in the documents.
Do they sell or share your data, and can you opt out?
They say they do not sell license data or email. Payment details go to PayPal or Braintree.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
Not stated in the documents.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They say commerce data is sent over TLS and card numbers are not stored on their servers.
Is there a real age gate, and are teens protected?
Not stated in the documents.
Will they tell you when the rules change, and is the policy specific?
The pages are dated, but they say site information and products may change at any time without notice.
Can they close your account without warning, and can you get your data out first?
Not stated in the documents.
If something goes wrong, who pays?
The site is as-is with no warranties, and they disclaim almost all damages.
Do subscriptions renew on their own, and can you get a refund?
They keep a token for recurring subscription charges and say they notify you of upcoming license renewals. Full refunds are available within 30 days via a support ticket.
The privacy policy is 368 words at a college graduate level (Flesch reading ease 30.8); the terms are 602 words at a college graduate level.
