Wajo
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
Wajo can train on your prompts, share data with ad partners, record agent calls, and cap what it pays you at $100.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Uses your content for AI training with no opt-out
Collected
Account info, prompts, call recordings, device and location data, and sometimes email, contacts, and files.
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Privacy policy
“Depending on the permissions you grant, this may include the contents of your email messages, your calendar events, your contacts, and your files.”
Training
They use your info to run the agent, train AI, market to you, and let ad partners target you.
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Privacy policy
“Developing, training, and fine-tuning models, algorithms, and artificial intelligence (“AI”) technologies, including personalizing the AI Agent; and”
Sharing
Helpers, ad partners, business partners, affiliates, and the shops or people the agent contacts can see it.
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Privacy policy
“We may share your personal information with third-party advertising partners.”
Kept
They keep it while you use the app and as long as they say they need it for business, with no set delete date.
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Privacy policy
“We store the personal information we collect as described in this Privacy Notice for as long as you use the Services, or as long as necessary to fulfill the purpose(s) for which it was collected, or as long as necessary to pursue our business purposes.”
Controls
You can limit location on your phone, unsubscribe from emails, and email them to delete your account. No training off-switch is described.
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Privacy policy
“To of your account, contact us using the information set forth in “Contact Us” below.”
Fine print
Not a court. They can close your account anytime, and what they pay you is capped at $100.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Set spending limits before the agent buys anything
Account settings, as described in the terms under your authorization for agent actions
Opt out of targeted ads from participating ad companies
Network Advertising Initiative, Digital Advertising Alliance, and European Digital Advertising Alliance, separately in each browser and on each device
Email them to delete your account and personal information
support@wajo.ai, listed under Contact Us in the privacy notice
Cancel a subscription and ask for the 10-day refund if you are still in that window
Email support@wajo.ai, as stated in the fees section of the terms
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If someone sues Wajo because of how you used the app, you may have to pay their legal costs. That includes ordinary use, not only misuse.
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Terms of service
“You will and Wajo and its officers, directors, employees, and agents from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses (including reasonable legal and accounting fees) arising out of or in any way connected with (a) your access to or use of the Services;”
For example, if the agent calls a store in your name and that store sues Wajo, you may have to cover Wajo’s lawyer bills.
If Wajo is at fault, the most they say they will pay you for everything combined is $100.
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Terms of service
“IN NO EVENT WILL WAJO’S TOTAL CUMULATIVE FOR ALL CLAIMS MADE UNDER OR RELATED TO THESE TERMS EXCEED ONE HUNDRED DOLLARS $100.00.”
For example, if a bad agent purchase costs you $800, their terms still try to limit what they owe you to $100.
You are treated as if you did whatever the agent did. They say they do not have to pay if the agent messes up a message, booking, or purchase.
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Terms of service
“To the maximum extent permitted by law, Wajo will not have any or responsibility to you or any other person or entity for any loss or damages relating to or arising from the Agent Actions, acts or failures to act by the AI Agents, or their use by you or any other party.”
For example, if the agent cancels the wrong appointment, their terms say that loss is yours, not theirs.
They can use what you type, after stripping names and mixing it with other people’s data, to train and improve their AI. The documents do not describe a switch to turn that off.
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Terms of service
“The foregoing license includes the right to use and/or User Content and Input with training algorithms, machine learning, and artificial intelligence (including generative tools) in connection with the Services.”
For example, a prompt you used to book a doctor visit could later help train their models once they say they have removed identifying details.
Ad companies can track what you do on Wajo and use that, plus data from other sites, to show you targeted ads elsewhere. They do not honor Do Not Track.
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Privacy policy
“These advertising partners may use this personal information (and similar information collected from other services) to tailor and deliver personalized ads to you when you visit digital properties within their networks.”
For example, after you search for hotels in the app, an ad partner could show you hotel ads on other websites.
They can shut your account whenever they want and do not have to warn you first. The terms do not promise a way to download your data before that happens.
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Terms of service
“We may suspend or terminate your access to and use of the Services, including your account, at our sole discretion, at any time and without notice to you.”
For example, you could open the app one morning and find your account gone, with no email warning.
When the agent calls someone for you, Wajo and its helper companies may record, store, and share that call. You are also told to warn the person on the other end.
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Terms of service
“By using the Services, you consent to Wajo’s and its vendor’s recording of calls, and to Wajo’s and its vendor’s use, disclosure, and storage of such recordings as contemplated by the Terms.”
For example, a call the agent makes to a restaurant can be recorded and kept by Wajo and the company that writes the transcript.
There is no set number of days after which your data is gone. They can keep it while they say they still have a business reason.
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Privacy policy
“We store the personal information we collect as described in this Privacy Notice for as long as you use the Services, or as long as necessary to fulfill the purpose(s) for which it was collected, or as long as necessary to pursue our business purposes.”
For example, old prompts and call notes could stay on their systems long after you stop using the app.
You get 10 days after the first purchase to cancel for a full refund. After that, subscription fees are not refunded, even if you cancel mid-period.
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Terms of service
“AFTER THAT, YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE TO CANCEL THE PURCHASE AND/OR RECEIVE A REFUND OF YOUR ONE-TIME PAYMENT OR SUBSCRIPTION FEE AT ANY TIME.”
For example, if you cancel on day 20, you keep access until the period ends but you do not get that month’s fee back.
Email, calendar, contacts, and files from a connected Google account are not used the same way as other data. They say they do not use that Google data to train general AI models.
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Privacy policy
“This use does not apply to personal information received from Google Workspace APIs, which is handled as described in Section 3F below.”
For example, the emails the agent reads in Gmail are not supposed to be used to train a model that serves other people.
You keep what you type, and they give you the text the AI makes from it. They still get a broad permission to use that material to run and improve the service.
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Terms of service
“As between you and Wajo, and to the extent permitted by applicable law and subject to Section 5.8 (Reservation of Rights; Wajo IP), (a) you own all Input that you provide, and (b) subject to your compliance with these Terms, Wajo assigns to you its right, title, and interest in and to the Output generated by your Input.”
For example, a summary the agent writes for you is yours, but they can still use a stripped version to improve the product.
Words to know
Legal words from the lines above, in plain English.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- right to erasure
- Your right to have a company delete the personal data it holds about you, with some exceptions. For example, you can ask a social app to wipe your old posts and profile and it must, unless a law says otherwise.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- limitation of liability
- A cap on what the company will ever pay you if something goes wrong, often only what you paid in the last year. For example, if a leak of your data costs you thousands, the most you may get back is a month's subscription fee.
- de-identified
- Data with your name and obvious identifiers removed, though it can sometimes still be traced back to you. For example, your chats with names stripped out may still be kept and studied after you delete your account.
- inputs and outputs
- Inputs are what you type, say or upload to an AI; outputs are what it gives back to you. For example, the question you ask a chatbot is an input and its answer is an output, and both may be stored.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
How we got here · grade F · score 25/100 · 15 of 15 policy answers backed by a verified quote · 2 not stated
What does the app collect beyond what it needs to work?
They collect more than account details and prompts. That includes device IDs, precise location if you allow it, and, when you connect other apps, email contents, calendar, contacts, and files.
Does it record your voice, face or body, and what happens to that?
When the agent calls someone for you, Wajo and its vendors may record, store, and share the call and transcript. The documents do not say face or body data is collected.
Are your chats and uploads used to train AI models, and is that off by default?
They say they train and fine-tune AI on personal information, and the terms let them train on de-identified content you submit. No off-switch is described, except that connected Google data is not used to train general models.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
They may share your information with ad partners who track your device and activity and show personalized ads on other sites. They do not honor browser Do Not Track signals.
Do they sell or share your data, and can you opt out?
They share data with service providers, business partners, affiliates, and ad partners. Phone numbers are not sold for marketing, except in a company sale. You can opt out of some targeted ads through industry programs, not a single in-app switch.
What rights do they take over what you type and what the AI makes?
You own what you submit, and they assign you the AI output. You still give them a worldwide, sublicensable permission to use that material to run, improve, and train the service, and that section stays in force after the account ends.
How long do they keep your data after you delete it, and can you delete it in the app?
They keep data for as long as you use the service or as long as they say they need it for business. Account deletion is by contacting them. You can delete some content in the product, but they say copies may remain, and no delete timeline is given.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
For connected Google data, they may keep embeddings and user-facing memories or preferences. The documents do not describe a way to view, edit, or turn off a general memory of you.
Do they commit to basic security, and have they leaked data?
Not stated in the documents.
Is there a real age gate, and are teens protected?
You must be 18 to use the service, and they say they do not knowingly collect children’s information. The documents do not describe a check beyond you saying you are old enough.
Will they tell you when the rules change, and is the policy specific?
They can change the rules in their sole discretion and say that keeping using the app after they post new terms means you accept them. Neither document shows a date or a promise of advance notice.
Can they close your account without warning, and can you get your data out first?
They can suspend or close your account at any time, for any reason, without notice. You can stop using it or cancel by emailing them, but the terms do not promise a data export first.
If something goes wrong, who pays?
The service is offered as-is, they disclaim responsibility for agent mistakes, and what they pay you is capped at $100. You also agree to cover their legal costs tied to your use of the service.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions renew on their own. They say they will email a reminder 30 to 60 days before the term ends. You can get a full refund only within 10 days of the first purchase; after that, fees are not refunded. Cancel by emailing support@wajo.ai.
The privacy policy is 3,381 words at a professional or legal expert level (Flesch reading ease 16.9); the terms are 7,127 words at a professional or legal expert level.
