Wondershare
- The policy says your content is not used for AI training.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- Staff may review your content; the policy does not describe an opt-out.
They collect lots of usage and ad data, share with AI vendors.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, files, AI inputs, face photos, location for some apps, device IDs, and cookies.
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Privacy policy
“When you use our Services, especially our AI-powered generative and interactive functions, we will collect your input data (“Inputs”), such as text, image, document, and voice messages.”
Training
They run the apps, ads, security, and marketing; they say they will not train AI on your files.
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Privacy policy
“Please note that we will NOT: (i) use your data for AI model training; (ii) access or collect personal data from your documents and files without your permission.”
Sharing
Affiliates, cloud hosts, OpenAI and other AI vendors, payment firms, and ad/analytics partners.
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Privacy policy
“AI Providers. We use externally trained models, in particular large language models provided by OpenAI, to provide the functionality for AI-related services.”
Kept
They keep data as long as needed, then delete or after you close the account, with legal exceptions.
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Privacy policy
“If you deactivate your account, delete personal data, or the retention period is expired, we will delete or your personal data, except in the following cases:”
Controls
You can delete your account, use cookie settings, and opt out of selling/sharing for ads.
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Privacy policy
“If you would like to opt out of the sale or sharing of your personal data, please navigating to “Do not sell or share my personal information” at the bottom of websites of our Services”
Fine print
Software is as-is, you them.
No exact line could be verified.
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of sale/sharing for ads
“Do not sell or share my personal information” at the bottom of their websites, or privacy@wondershare.com
Adjust cookies
Cookie Preferences at the bottom of the website
Request account and data deletion
Delete the account in the service or email privacy@wondershare.com
Ask to be left out of promo customer lists
Email support@wondershare.com before purchase
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They treat some of your device and browsing data as sold or shared so ads can follow you on other sites.
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Privacy policy
“As defined by applicable State data protection laws, we “sold” or “shared” your Device and Network Data and Usage Data for purposes of serving you advertisements based on your activity across other sites”
For example, visiting their site could help advertisers show you similar software ads elsewhere.
Some products take your location, not just what you type.
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Privacy policy
“When you use some Software (e.g. Famisafe) to record your outdoor exercise volume or motion trajectory, we need to access your location”
For example, Famisafe can record where you walk or run.
Voice and face cloning can send your biometrics to outside AI vendors for training.
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Terms of service
“you hereby authorize and agree that we may transmit the aforementioned personal information to third-party algorithm technology service provider”
For example, a voice clone you pay for may be trained by a third-party lab.
If you post content in some apps, they get a lasting license they can pass to others.
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Terms of service
“you grant us a worldwide, non-exclusive, , , fully paid right and license (with the right to at multiple levels)”
For example, a video you share could be shown or reused through their partners.
If someone sues over how you used the service, you may have to pay their legal bills.
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Terms of service
“YOU WILL AND HOLD WONDERSHARE HARMLESS FROM ANY AND ALL CLAIMS, LOSSES, LIABILITIES, DAMAGES, FINES, PENALTIES, COSTS AND EXPENSES”
For example, a copyright fight over a file you uploaded could land on you.
You give up lawsuits for some products.
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Terms of service
“you and we waive the right to jury or participate in a .”
For example, you could not join other users in one big court case.
They say they will not train AI on your local files without permission.
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Privacy policy
“Please note that we will NOT: (i) use your data for AI model training; (ii) access or collect personal data from your documents and files without your permission.”
For example, a Word file you only repair locally should not train their models.
Photo-restore faces are meant to be thrown away when you close the feature.
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Privacy policy
“When the feature is finished or upon the closing of the application, the original photo and restored photo will be discarded. This information is not shared with any third parties.”
For example, an old family photo you restore should not stay on their servers after you quit.
You can ask them to wipe your account data, with some legal exceptions.
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Privacy policy
“Upon deleting your account, all your personal data will be deleted. Additionally, you may also of the personal data you provide by contacting us.”
For example, emailing privacy@wondershare.com after you close the account.
Paid avatar or voice cloning is non-refundable once training starts.
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Terms of service
“we will not refund any fees once we start the such training work.”
For example, if you dislike the clone after they begin training, you still pay.
Words to know
Legal words from the lines above, in plain English.
- inputs and outputs
- Inputs are what you type, say or upload to an AI; outputs are what it gives back to you. For example, the question you ask a chatbot is an input and its answer is an output, and both may be stored.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
- de-identified
- Data with your name and obvious identifiers removed, though it can sometimes still be traced back to you. For example, your chats with names stripped out may still be kept and studied after you delete your account.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- worldwide license
- You let the company use your content anywhere on earth, usually for free and for as long as it likes. For example, a video you post can be shown in ads in any country without asking you again.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
How we got here · grade C · score 44/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
They collect account data, files, AI inputs, usage, device IDs, cookies, optional birthday, location for some apps, and facial images for photo tools.
Does it record your voice, face or body, and what happens to that?
Photo-restore faces are discarded after the feature, but Virbo voice/avatar customization sends biometric raw materials to third-party trainers.
Are your chats and uploads used to train AI models, and is that off by default?
The privacy policy says they will not use your data for AI model training. Customization products still train on materials you pay to submit.
Can employees or contractors read your conversations, and when?
Some terms say they may monitor, screen, and review user content without an opt-out.
Are you profiled or tracked for advertising?
They and advertising partners use cookies, and they say they sold or shared device and usage data for targeted ads.
Do they sell or share your data, and can you opt out?
They share with affiliates and vendors and admit a “sale/share” of device and usage data, with a do-not-sell link.
What rights do they take over what you type and what the AI makes?
Generative AI terms assign output to you, but posting apps grant an irrevocable sublicensable license; Virbo owns custom avatars.
How long do they keep your data after you delete it, and can you delete it in the app?
They say deleting the account deletes personal data, or you can email them; they keep some data for law, audit, or disputes. No 30-day clock.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe technical and organizational security and passwords, but no audit or bug-bounty program.
Is there a real age gate, and are teens protected?
Services are not for children under 16; they do not describe a real age check. Some AI terms say 13 with a parent.
Will they tell you when the rules change, and is the policy specific?
The privacy policy is dated April 18, 2025 and says they will notify in advance of substantial changes, but retention periods stay vague.
Can they close your account without warning, and can you get your data out first?
Drive terms let them deny access at any time for any reason; other products terminate for breach, sometimes with notice.
If something goes wrong, who pays?
Software is as-is with liability capped at fees paid, and you must indemnify them for improper use.
Do subscriptions renew on their own, and can you get a refund?
They sell memberships; Virbo says no refund once cloning training starts, and EU users waive withdrawal for that digital content.
The privacy policy is 4,355 words at a college level (Flesch reading ease 43.5); the terms are 19,162 words at a college graduate level.
