Yaga Co Za
- The documents do not say whether your data trains AI.
- Your data is used to target ads at you; you can opt out.
- Data is shared only with the providers who run the service.
- Staff may review your content; the policy does not describe an opt-out.
A South African marketplace that keeps account data for years, monitors messages, and makes you cover their legal costs.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, messages, listing photos, bank details, city location, cookies, and device IDs.
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Privacy policy
“As you interact with our Platform, we may automatically collect technical data and usage data about your equipment, browsing actions and patterns.”
Training
They use your data to run sales, fight fraud, personalise marketing (with consent), and rank search.
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Privacy policy
“We collect and use your personal data to enable you to use our Platform, provide our services and perform our contract with you”
Sharing
Staff, couriers, payments, Zendesk, Braze, Adjust, a US search firm, tax authorities, and buyers/sellers.
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Privacy policy
“Yaga transfers or shares personal data with service providers only to the extent necessary and permitted in accordance with applicable laws.”
Kept
They keep account data while you have an account and up to 7 years after you delete it.
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Privacy policy
“Information related to user account and activity on the Platform is retained until the end of the life of the account and for up to 7 years after the deletion of the account”
Controls
You can ask to see, fix, or delete data by emailing support, and turn off marketing in settings.
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Privacy policy
“you can withdraw it at any time in your account settings or via the unsubscribe link in any email.”
Fine print
Rules can change; service is “as is”; you them; they can close your account with notice.
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Privacy policy
“This Privacy Policy is subject to change without notice and is updated or amended from time to time and will be effective once we upload the amended version to the Platform.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Turn off marketing emails and pushes
Account settings or the unsubscribe link in any email
Ask to access, correct, or delete your data
Email support@yaga.co.za
Delete your account
From your profile, or written request to support@yaga.co.za (no pending orders and wallet R0)
Withdraw Adjust tracking consent
Device or app settings (ATT on iOS; in-app prompt on Android)
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
If someone sues them because of how you used the app, you may have to pay their legal bills.
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Terms of service
“The User agrees to , defend, and Shop Yaga, its shareholders, directors, employees, and partners from any demand, action or application”
For example, if a brand sues Yaga over a listing you posted, they can ask you to cover their lawyer costs.
They can change the privacy rules and say you agreed just by keeping using the app.
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Privacy policy
“This Privacy Policy is subject to change without notice and is updated or amended from time to time and will be effective once we upload the amended version to the Platform.”
For example, they could start using data in a new way after an upload, without emailing you first.
Yaga can read your private messages with other buyers and sellers.
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Terms of service
“Users understand that they have no expectation of privacy from Shop Yaga when engaging with other User’s on the Platform”
For example, a chat about a jacket you are buying can be read by Yaga staff.
Deleting your account does not wipe everything; they may keep it for years.
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Privacy policy
“Information related to user account and activity on the Platform is retained until the end of the life of the account and for up to 7 years after the deletion of the account for the protection of legal interests.”
For example, old orders and messages could still sit on their systems seven years later.
They can shut your account for almost any reason if they give some notice.
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Terms of service
“Shop Yaga reserves the and/or terminate the User’s use of our portal if the User breaches any of these terms, or for any other reason in Shop Yaga’s sole discretion provided that Shop Yaga gives the user reasonable notice.”
For example, they could close your shop even if you did not break a listed rule.
They do not promise the app will work or that listings are accurate.
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Terms of service
“The Platform and Services, including intellectual property appearing therein, are provided "as is" and "as available".”
For example, if the app is down and you miss a sale, they say they are not responsible.
You still own your photos, but they can use them to run and advertise the platform until you take the licence back.
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Terms of service
“All rights to any intellectual property the User provides to Shop Yaga will remain with the User, but for which the User has provided Shop Yaga with a revocable, , non-exclusive, non-transferable, fully paid licence”
For example, they could show your listing photo in a Yaga ad.
Promo emails and pushes need your yes, and you can turn them off.
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Privacy policy
“You will only receive direct marketing if you have given your consent, and you can withdraw it at any time in your account settings or via the unsubscribe link in any email.”
For example, you can stop sale emails in account settings without deleting the account.
Helpers like hosting and support are not supposed to reuse your data for themselves.
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Privacy policy
“We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information in accordance with our instructions”
For example, Zendesk should only use your ticket to help Yaga answer you.
you can go to a South African court.
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Terms of service
“If the dispute is still not resolved after such mediation, the parties consent to the non-exclusive of the of the Magistrates Court of South Africa”
For example.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- data subject rights
- The legal rights you have over your data, such as seeing it, fixing it, deleting it or moving it. For example, you can email the company and ask for a copy of everything it holds about you.
- as is
- You get the service in whatever state it is in, with no promise that it works or will keep working. For example, if the app deletes your photos by mistake, it is not promising to fix that or pay you back.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- consent
- Your clear agreement to something, given by an action like ticking a box or tapping Accept. For example, a pop-up asking if the app may use your location is asking for consent.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- venue
- The specific court or city where any lawsuit must be filed, which may be far from where you live. For example, a user in Florida may have to travel to a court in San Francisco to sue.
- governing law
- Which country's or state's laws are used to settle any dispute, no matter where you live. For example, a user in Ohio may find the terms are judged under California law.
How we got here · grade C · score 42/100 · 15 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
They collect account and listing data plus usage, cookies, device identifiers, and city-level location.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
They say they may monitor all activity and messages, and users have no privacy from Yaga on the platform.
Are you profiled or tracked for advertising?
They send personalised marketing and measure app ads with consent, and you can withdraw it in settings.
Do they sell or share your data, and can you opt out?
They share with group companies and service providers under instructions, not for those providers’ own purposes.
What rights do they take over what you type and what the AI makes?
You keep ownership; they get a revocable licence to run the service and to market the platform.
How long do they keep your data after you delete it, and can you delete it in the app?
You can delete the account, but they may keep account and activity data for up to 7 years, and accounting data longer.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe login controls and IT, organisational, and physical security, but not audits or a leak history.
Is there a real age gate, and are teens protected?
Users must be over the age of majority or say a parent consented; there is no extra age check described.
Will they tell you when the rules change, and is the policy specific?
The policy is dated, but it also says it can change without notice and continued use means you accept.
Can they close your account without warning, and can you get your data out first?
They can close your account for any reason in their discretion if they give reasonable notice; export is not described there.
If something goes wrong, who pays?
The app is “as is” with broad no-liability language, and you must indemnify them for claims from your use.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 4,062 words at a college graduate level (Flesch reading ease 35.9); the terms are 8,804 words at a college level.
