You.com
- The policy allows AI training; it does not describe an opt-out.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They use your chats to train, show ads with trackers; deletion is by email only.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
- Capped at C (the answers alone would give F): Uses your content for AI training with no opt-out
Collected
Name, email, device IDs, IP, usage, cookies, payments, and sometimes location and login data.
Read the exact line
Privacy policy
“We receive information about the device and software you use to access our Services, including internet protocol (IP) address, web browser type, operating system version, and device identifiers.”
Training
They use your prompts and outputs to run, train, and improve the service, and to fund ads.
Read the exact line
Terms of service
“You agree that we may use Content to: (a) provide, maintain, train and improve the Services; (b) develop other products and services;”
Sharing
Vendors, LLM providers, affiliates, advertisers, and sometimes law enforcement or buyers of the company.
Read the exact line
Privacy policy
“We have service provider relationships and use various Large Language Model (LLM) providers including OpenAI, Anthropic, and Google.”
Kept
They keep data as long as they think they need it; deletion is by email and some data may stay.
Read the exact line
Privacy policy
“When we collect your information, we maintain and store it for as long as we determine reasonably necessary to provide our Services to you, unless you exercise your described above, or to comply with applicable legal requirements.”
Controls
You can unsubscribe from promo email, edit profile, and email them to access or delete your account.
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Privacy policy
“If you would like to delete your you.com account, please email us [email protected].”
Fine print
You must be 18, they can cut access without notice, and paid plans auto-renew.
Read the exact line
Terms of service
“You agree that any and all disputes or claims that have arisen or may arise between you and SuSea, or any Provider, whether arising out of or relating to these Terms of Service”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Email to delete your account and associated data
Email [email protected] as described under Deleting Your Account
Ask to opt out of U.S. sharing or sale-style disclosures
Email [email protected] (U.S. state rights section)
Cancel a subscription at least 24 hours before renewal
In-product cancel method or notify [email protected]
Unsubscribe from promotional email
Unsubscribe link in promotional emails
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
What you type and what the AI writes can be used to train and improve their products. There is no opt-out described.
Read the exact line
Terms of service
“You agree that we may use Content to: (a) provide, maintain, train and improve the Services; (b) develop other products and services;”
For example, a private work draft you paste into a prompt could be used to train their models.
You cannot join a .
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Terms of service
“YOU AND SUSEA AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED OR PROCEEDING.”
For example, if many users were harmed the same way.
They share data with ad companies for targeted ads, which some states treat as a sale.
Read the exact line
Privacy policy
“Advertising partners. Third party advertising companies for the interest-based advertising purposes described above. The disclosure of this information may constitute a data “sale” under certain privacy laws.”
For example, on the free plan, ad companies may use identifiers and activity to pick ads for you.
If your use causes a legal fight, you may have to pay their legal costs.
Read the exact line
Terms of service
“you agree to , and SuSea, its affiliates, and its and their respective officers, employees, directors, service providers, licensors, and agents”
For example, if a prompt you uploaded leads to a lawsuit, they can ask you to cover their lawyers.
They can shut off your account without warning if they think you broke the rules.
Read the exact line
Terms of service
“We may suspend or terminate your access to the Services (including any Subscriptions) at any time without notice to you if we believe that you have breached these Terms of Service or the AUP”
For example, they could lock you out of a paid plan and later delete your chats.
Subscriptions renew automatically and you usually do not get money back if you cancel mid-period.
Read the exact line
Terms of service
“Except as expressly provided in these Terms or where required by law, all payments are non-refundable.”
For example, if you cancel a yearly plan a week after it renews, you keep access until the end but typically get no refund.
Ads can be chosen using location, demographics, and what you search or chat about (they say they some of this).
Read the exact line
Privacy policy
“The ads that you see may also be selected based on other information learned about you over time using demographic data, location data, and chat queries.”
For example, asking about a city or product could help pick which ads you see on the free service.
Emailing for deletion does not mean everything is gone right away or forever.
Read the exact line
Privacy policy
“When we delete your account, we may retain certain information for or to comply with legal or regulatory obligations.”
For example, they might keep records if there is a fraud review or a legal claim.
You keep rights in what you type, and they assign you rights in the AI’s answers, while still using that content to run and train the service.
Read the exact line
Terms of service
“As between you and SuSea, and to the extent permitted by applicable law, you retain your ownership rights in the Prompts. Subject to your compliance with these Terms of Service, we assign to you all of our right, title, and interest, if any, in and to Outputs.”
For example, you can reuse an answer they generated, but they can still use that exchange to improve the product.
The service is for adults 18 and up, based on what you say, not a strong ID check.
Read the exact line
Privacy policy
“We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and no part of our Services are directed to children.”
For example, a 16-year-old could still sign up if they enter an adult age.
They describe basic security such as encryption and using large cloud vendors.
Read the exact line
Privacy policy
“All our communications and websites are encrypted (using transport layer security, or TLS, a leading encryption protocol).”
For example, traffic between your browser and their site is supposed to be encrypted with TLS.
Words to know
Legal words from the lines above, in plain English.
- device identifiers
- Codes that single out your phone or computer, used to recognise you across apps and sites. For example, the advertising ID on your phone lets two unrelated apps know they are seeing the same person.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- service providers
- Outside companies that handle your data on the app's instructions, such as a cloud host or an email sender. For example, the company that stores the app's files in the cloud sees your data but only does what the app tells it.
- right to erasure
- Your right to have a company delete the personal data it holds about you, with some exceptions. For example, you can ask a social app to wipe your old posts and profile and it must, unless a law says otherwise.
- class action waiver
- You agree not to join with other users in one lawsuit; each person must complain alone. For example, if a bug overcharges a million people, you cannot all sue together for a refund.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- targeted advertising
- Ads chosen for you based on what you have done across other apps and websites, not just this one. For example, you look at shoes in one app and see shoe ads in a totally different app the next day.
- sell or share
- Under California law, selling means passing your data to others for money or other value; sharing means passing it on for targeted ads. For example, letting an ad network use your browsing history in return for ad space counts as a sale.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
- retention
- How long a company keeps your data before deleting it. For example, a policy might keep your messages for 30 days after you delete them, or for as long as it likes.
How we got here · grade D · score 35/100 · 15 of 15 policy answers backed by a verified quote · 3 not stated
What does the app collect beyond what it needs to work?
They collect account details plus device identifiers, IP address, usage, cookies, payments, and telemetry, and they mention location for ads.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
They say they may use your content to train and improve the services, and they do not describe a way to turn that off.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Free users get interest-based ads with third-party partners, analytics, and advertising IDs; paid and enterprise users are excluded from those ads.
Do they sell or share your data, and can you opt out?
They share with vendors, affiliates, and ad partners and say that may be a “sale” under some laws; they also say they do not currently sell personal information as CCPA defines it. residents can email to opt out of sharing.
What rights do they take over what you type and what the AI makes?
You keep ownership of prompts and they assign outputs to you, but they may use that content to run, train, and improve the service.
How long do they keep your data after you delete it, and can you delete it in the app?
You delete by emailing them. They keep data as long as they think they need it and may retain some after deletion.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe encryption and vendor security and point to a page for reporting security vulnerabilities.
Is there a real age gate, and are teens protected?
You must be 18 (or the age of majority). They say they do not knowingly collect from children under 18.
Will they tell you when the rules change, and is the policy specific?
The copies we saw are undated. Terms say continued use after changes means you accept; privacy says they will notify for material changes then post them as effective.
Can they close your account without warning, and can you get your data out first?
They may suspend or terminate access without notice for alleged breaches, and they may delete your content when the account ends.
If something goes wrong, who pays?
The service is as-is, liability is capped at six months of fees or $100, and you must indemnify them for claims tied to your use.
Do subscriptions renew on their own, and can you get a refund?
Paid subscriptions auto-renew. You must cancel at least 24 hours before renewal, and payments are generally non-refundable.
The privacy policy is 6,106 words at a professional or legal expert level (Flesch reading ease 26); the terms are 6,709 words at a professional or legal expert level.
