Zapier
- Your data trains their AI unless you opt out by form or email.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- The documents do not say who can read your content.
They collect account, usage, and ad-tracking data; content can train models unless you opt out by form.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, what you send, device and cookie IDs, usage, and data from partners.
Read the exact line
Privacy policy
“When you visit and interact with our Sites or use our Services, we automatically collect certain information. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers”
Training
They run the product, market to you, run ads, and may train models on content.
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Terms of service
“Zapier may derive data sets from your Customer Content ("Derived Data") and may use such Derived Data to operate, enhance, improve, and develop Zapier products or services, including through model training.”
Sharing
Service providers, business partners, teammates, connected apps, and ad companies can see data.
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Privacy policy
“We may share information with our partners (including resellers, referral partners, integration partners, experts in our community, or developer platform partners) for the purposes of the applicable partnership agreement”
Kept
Deleting your account cannot be undone; they may wipe inactive accounts after 24 months.
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Terms of service
“Once you delete your Zapier Account, neither your Zapier Account nor your Customer Content can be restored or recovered in any way.”
Controls
You can manage cookies, unsubscribe from marketing, , and opt out of training by form.
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Terms of service
“You may opt out of providing Zapier with such permission for Derived Data by submitting this opt-out form”
Fine print
Plans auto-renew, fees are usually non-refundable, and you may have to cover their legal costs.
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Terms of service
“Except as expressly stated in these Terms or as required by applicable law, Fees paid are non-refundable, and payment obligations are non-cancelable.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Opt out of derived-data model training
Submit the opt-out form linked in the Terms of Service section on Improving the Service
Delete your Zapier account
Follow the in-product steps linked from Terms section 3(f) for plan changes, cancellation, and deletion
Manage cookies
Cookie settings labeled “Manage cookies” in the bottom right of the Zapier website
Unsubscribe from marketing emails
Use the unsubscribe link in promotional emails
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Unless you opt out, they can strip identifying details from what you put in Zapier and use that to train models.
Read the exact line
Terms of service
“Zapier may derive data sets from your Customer Content ("Derived Data") and may use such Derived Data to operate, enhance, improve, and develop Zapier products or services, including through model training.”
For example, text that flows through a Zap could be used to train future Zapier AI features after they remove names.
Ad companies can put trackers on your browser and use that to show you ads around the web.
Read the exact line
Privacy policy
“In using the Sites or Services, we may allow select third-party advertising technology partners to place Cookies on the browser of your device to collect information about you as discussed above.”
For example, visiting zapier.com could help Facebook or Google show you Zapier ads later.
If someone sues them over your content or a claimed terms violation, you may have to pay their legal bills.
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Terms of service
“You agree to defend Zapier, its affiliates, directors, officers, employees, and agents (“Zapier Parties”) against any claim, Zapier Parties, and Zapier Parties from and against any and all loss, costs, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to (i) your violation or alleged violation of these Terms, or (ii) Customer Content.”
For example, if a connected app’s data in a Zap leads to a lawsuit, you could be on the hook for their lawyer fees.
Paid plans keep charging unless you cancel before the renewal date.
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Terms of service
“UNLESS YOU DOWNGRADE OR CANCEL YOUR SUBSCRIPTION PRIOR TO YOUR RENEWAL DATE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR ANOTHER SUBSCRIPTION TERM ON THE SAME PLAN”
For example, if you forget to cancel, they bill you again for another month or year.
They can shut your account for any reason as long as they tell you.
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Terms of service
“We reserve the right to terminate or suspend your Zapier Account and/or our Service to you at any time and for any reason upon notice to you.”
For example, they could close your workspace after sending a notice even if you did nothing wrong.
If they change the privacy rules and you keep using Zapier, they treat that as you agreeing.
Read the exact line
Privacy policy
“Your continued use of the Site or Services after the date any such notice constitutes your acceptance of the modifications.”
For example, they could post a new policy and keep using your data in new ways if you log in again.
You still own your stuff, but they can copy and use it as needed to run and improve the service.
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Terms of service
“you hereby grant Zapier a worldwide, non-exclusive, and limited-term license to access, use, process, copy, store, distribute, perform, transmit, export, and display Customer Content”
For example, they can store and process the emails your Zap moves so the automation works.
Your inputs and outputs stay yours, not Zapier’s property.
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Terms of service
“You retain ownership of your Customer Content, including Customer Content from your accounts with Third-Party Services that are transmitted, processed, and/or stored in the Service.”
For example, a document your Zap creates is still your company’s document.
You should not use Zapier if you are under 16. They do not describe extra age checks.
Read the exact line
Privacy policy
“Our Sites are not directed at children under the age of 16, and our Services are not intended for use by children under the age of 16.”
For example, a 15-year-old is told not to sign up, but the policy does not describe ID checks.
They say they use security controls to protect your content, without naming an independent audit in these pages.
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Terms of service
“We have implemented and maintain physical, technical, and administrative security measures designed to protect the Service and Customer Content from unauthorized access, destruction, use, modification, or disclosure.”
For example, they claim technical safeguards on stored Zaps, but these pages do not list a public audit.
Words to know
Legal words from the lines above, in plain English.
- cookies
- Small files a website saves on your device so it can recognise you and remember what you did. For example, a cookie keeps you logged in and can also tell an ad company which sites you visited.
- de-identified
- Data with your name and obvious identifiers removed, though it can sometimes still be traced back to you. For example, your chats with names stripped out may still be kept and studied after you delete your account.
- model training
- Using your content and conversations as examples to teach an AI system, which can then echo them in future answers. For example, a story you write in a chatbot may be studied by the company to make the next version of the bot.
- opt out
- Something is on by default and stays on until you find the setting and turn it off. For example, your chats may be used for training unless you go into settings and switch it off.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- auto-renewal
- Your subscription keeps charging you at the end of each period until you cancel it. For example, a free trial turns into a paid monthly plan unless you cancel before it ends.
How we got here · grade F · score 33/100 · 15 of 15 policy answers backed by a verified quote · 4 not stated
What does the app collect beyond what it needs to work?
They collect account details and what you provide, plus device IDs, cookies, IP-based location, crash and usage data, and partner data.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
They may use de-identified copies of your content for model training unless you submit an opt-out form. Company and Enterprise plans are opted out automatically.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Third-party ad partners can place cookies and they name Google, Meta, LinkedIn, Microsoft, and TikTok for ads.
Do they sell or share your data, and can you opt out?
They share with service providers, business partners, connected apps, and ad companies. Some privacy-rights and DPF choices let you object to certain sharing.
What rights do they take over what you type and what the AI makes?
You own your content. They get a limited-term license to use it to provide, maintain, operate, improve, and update the service.
How long do they keep your data after you delete it, and can you delete it in the app?
Not stated in the documents.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
They describe physical, technical, and administrative security measures and say no system is fully secure. They do not describe a leak in these pages.
Is there a real age gate, and are teens protected?
Sites and services are not for people under 16, and they say they do not knowingly collect that data. They do not describe age checks.
Will they tell you when the rules change, and is the policy specific?
The privacy statement is dated, but keeping using the product after they post changes counts as accepting. Terms say they will give reasonable notice of material changes.
Can they close your account without warning, and can you get your data out first?
They can end or pause your account at any time for any reason after notice. Export is described mainly for EU Data Act users, not as a general promise.
If something goes wrong, who pays?
The service is as-is with liability capped at fees you paid, and you must cover their legal costs for claims about your content or alleged terms violations.
Do subscriptions renew on their own, and can you get a refund?
Subscriptions auto-renew unless you cancel first. Fees paid are non-refundable except as required by law or if they end your account without cause.
The privacy policy is 4,397 words at a professional or legal expert level (Flesch reading ease 29.1); the terms are 5,892 words at a professional or legal expert level.
