Zapier
- The documents do not say whether your data trains AI.
- The documents do not say whether your data is used for ads.
- The documents do not say whether your data is sold or shared.
- The documents do not say who can read your content.
The snippets say 16+ and define account, usage, and AI input/output, but almost all privacy and terms details are missing.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account details, billing, what you submit, AI inputs/outputs, and usage analytics are defined.
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Terms of service
“Account Information includes names, usernames, passwords, email addresses, and billing information.”
Training
These pages do not say if your content trains AI or how else they use it.
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Privacy policy
“By using our Sites or Services, you agree to the collection, use, disclosure, and processing of your personal information as described in this Statement.”
Sharing
The documents do not say who they share your information with.
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Privacy policy
“This Zapier Privacy Statement (“Statement”) describes how Zapier, Inc. and our affiliated entities (“Zapier” or “we” or “us”) collect, use, process, and share the information of users”
Kept
The documents do not say how long they keep your data or how to delete it.
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Privacy policy
“your rights and choices with respect to your information, and how you can contact us if you have any questions or concerns.”
Controls
They mention rights and choices but do not describe any in-app switches in these pages.
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Privacy policy
“your rights and choices with respect to your information, and how you can contact us if you have any questions or concerns.”
Fine print
Under 16 is not allowed.
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Privacy policy
“Our Sites are not directed at children under the age of 16, and our Services are not intended for use by children under the age of 16.”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Read the full privacy statement and terms on zapier.com
https://zapier.com/privacy and https://zapier.com/legal/terms-of-service
Contact Zapier about your information rights
Contact path is not specified in these snippets; privacy says you can contact them with questions
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
Using the product counts as agreeing to whatever the full privacy statement says, even if you did not read it.
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Privacy policy
“By using our Sites or Services, you agree to the collection, use, disclosure, and processing of your personal information as described in this Statement.”
For example, signing in could be treated as consent to sharing described later in a notice that is not in this snippet.
They collect personal information from more than one place, but this page does not list those sources.
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Privacy policy
“We may collect personal information about you from various sources described below.”
For example, you cannot tell from this text whether they also get data from partners or connected apps.
They keep analytics about how you set up and use automations, not only the files you upload.
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Terms of service
“"Usage Information" means (i) configuration data, including field mapping, field naming, actions, steps, and structures of products and functionalities of the Service”
For example, the names of fields in your Zaps and how you click through the product can be logged.
Anything you send into Zapier’s AI features is treated as Input, but these pages do not say if it is used to train models.
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Terms of service
“"Input" means all information that Customer submits to AI features of the Service.”
For example, a prompt you type into an AI step is Input, yet training use is not explained here.
Your submissions and the AI’s replies are Customer Content, but the license they take is not in this snippet.
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Terms of service
“"Customer Content" means any information, content, or materials that you submit through the Service to your Zapier Account, or is generated and returned by the Service based on such submissions, including Inputs and Outputs”
For example, a generated email draft is Output, yet you cannot see from this text who owns it.
They say you must be 16 or older, but they do not describe ID checks.
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Privacy policy
“Our Sites are not directed at children under the age of 16, and our Services are not intended for use by children under the age of 16.”
For example, a 15-year-old could still type an older age and create an account.
Kids under 16 are told not to use it, and Zapier says it does not collect from them on purpose.
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Privacy policy
“We do not knowingly collect information from individuals under the age of 16. If you are under the age of 16, you may not use the Services or provide your information to us through the Site.”
For example, a parent could ask them to delete an account if a child signed up anyway.
They define health and other sensitive data in the terms, but these pages do not say whether you may send it or how it is handled.
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Terms of service
“"Sensitive Personal Data" means (i) patient, medical, or other protected health information, including those regulated by the Health Insurance Portability and Accountability Act”
For example, putting medical notes in a Zap is labeled sensitive here without a clear rule in this snippet.
Words to know
Legal words from the lines above, in plain English.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- inputs and outputs
- Inputs are what you type, say or upload to an AI; outputs are what it gives back to you. For example, the question you ask a chatbot is an input and its answer is an output, and both may be stored.
- sensitive personal information
- Data that could hurt you if exposed, like health, religion, sexuality, race, exact location or bank details. For example, telling a chatbot about a medical condition creates sensitive data that some laws protect more strictly.
- data portability
- Your right to get a copy of your data in a file you can take to another service. For example, you can download all your playlists and upload them to a rival music app.
How we got here · grade F · score 25/100 · 15 of 15 policy answers backed by a verified quote · 12 not stated
What does the app collect beyond what it needs to work?
They define account details plus usage and configuration analytics, not only the content you type.
Does it record your voice, face or body, and what happens to that?
Not stated in the documents.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
Not stated in the documents.
Are you profiled or tracked for advertising?
Not stated in the documents.
Do they sell or share your data, and can you opt out?
Not stated in the documents.
What rights do they take over what you type and what the AI makes?
Not stated in the documents.
How long do they keep your data after you delete it, and can you delete it in the app?
Not stated in the documents.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
Not stated in the documents.
Do they commit to basic security, and have they leaked data?
Not stated in the documents.
Is there a real age gate, and are teens protected?
They set a 16+ rule and say they do not knowingly collect from younger people, without describing age checks.
Will they tell you when the rules change, and is the policy specific?
Neither document includes a date, and using the service is treated as agreement.
Can they close your account without warning, and can you get your data out first?
Not stated in the documents.
If something goes wrong, who pays?
Not stated in the documents.
Do subscriptions renew on their own, and can you get a refund?
Not stated in the documents.
The privacy policy is 256 words at a professional or legal expert level (Flesch reading ease 19); the terms are 698 words at a professional or legal expert level.
