Zomato
- The documents do not say whether your data trains AI.
- Your data is used for personalized ads, including by third-party ad companies.
- Data is shared with partners and affiliates; you can opt out.
- Staff may review your content; the policy does not describe an opt-out.
Zomato takes a broad license to your content, tracks you for ads, and can close your account without notice.
Agent Trust Hub uses AI and may make mistakes. Review reports and confirm their contents before relying on them.
Collected
Account info, orders, reviews, GPS, device IDs, contacts, other apps, and partner/broker data.
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Privacy policy
“Precise and real-time location information: When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location”
Training
They run the app, personalize it, market to you, and use third-party ad tracking.
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Privacy policy
“We also allow ad networks (e.g., Google Analytics, DoubleClick) to serve tailored ads directly on our Services using their own tracking technologies.”
Sharing
Restaurants, delivery partners, affiliates, advertisers, payment processors, and sometimes brokers’ data.
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Privacy policy
“To our subsidiaries and affiliates, which are entities under common ownership or control of our ultimate parent company, Eternal Limited. This may include Blinkit, District, Hyperpure”
Kept
You can ask to delete your account; copies may stay in backups.
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Privacy policy
“Copies and backups of your personal information may continue to remain in our backup storage used for recovery in case of contingencies, as well as for enforcing our legal rights and fraud / risk mitigation purposes.”
Controls
You can manage emails in settings and via Contact Us or Profile settings.
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Terms of service
“You can delete your account at any time by contacting us via the "Contact Us" link at the bottom of every page or by following this process: Go to Profile > Setting > Security > click on the 'Delete Account' button”
Fine print
They take a forever license to your posts, can close you without notice, and Gold fees are non-refundable.
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Terms of service
“you hereby grant Zomato a , , world-wide, non-exclusive, fully paid and , assignable, and transferable license and right to use Your Content”
Expand “Read the exact line” to see the source alongside the explanation.
What you can turn off
The controls and opt-outs their own documents describe, and where they say to find them.
Delete your account
Profile > Setting > Security > Delete Account, or Contact Us / privacy@zomato.com
Manage email and notification preferences
Account settings; follow unsubscribe on commercial emails
Avoid uploading your contact book
Do not enable contact-upload features
Skip Zomato phone lines if you do not want call recording
Do not use the telephony numbers on restaurant listing pages
If a switch is not where they say, the deletion request above still applies.
Line by line
The lines that matter most, worst first.
They can keep using your reviews, photos, and other posts forever, even after you leave, and can pass that right to others.
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Terms of service
“you hereby grant Zomato a , , world-wide, non-exclusive, fully paid and , assignable, and transferable license and right to use Your Content”
For example, a restaurant review you wrote could still be shown or given to partners after you delete your account.
They can shut your account at any time without warning and wipe related information.
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Terms of service
“You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information”
For example, you could lose order history and Gold benefits overnight with no heads-up.
They buy or receive extra data about you from outside companies, including data brokers, and mix it with what they already have.
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Privacy policy
“We may also obtain information about you from other sources such as business partners (including restaurant, payment, and event partners), marketing and advertising partners, data enrichment services, data brokers”
For example, an advertising partner’s profile of you could be combined with your Zomato orders to target ads.
Outside ad companies can track you on Zomato and show personalized ads.
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Privacy policy
“We also allow ad networks (e.g., Google Analytics, DoubleClick) to serve tailored ads directly on our Services using their own tracking technologies.”
For example, after browsing pizza, you might see pizza ads on other sites via DoubleClick.
If someone sues them over your content or how you used the app, you may have to pay their legal costs.
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Terms of service
“You agree to , defend, and the Zomato Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses”
For example, if a photo you posted leads to a lawsuit, they can ask you to cover their lawyers.
Zomato Gold money is not refunded once you buy it.
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Terms of service
“The membership, once purchased, is non-transferable and non-refundable.”
For example, if you buy Gold and barely use it, you still do not get the fee back.
They can listen to or store chats and calls on the platform, not only for rare legal cases.
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Privacy policy
“we reserve the right to monitor and record communications and interactions that occur through or in connection with our Services.”
For example, a chat with a delivery partner could be recorded for training or disputes.
If you turn on contact upload, they take names and numbers from your phone book.
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Privacy policy
“If you choose to utilise any of our services which require uploading of your contact book, then we will collect and process such information as well”
For example, friends in your contacts could be matched as Zomato users without them signing up through you.
If they change the rules, keeping using the app counts as you agreeing, even if you missed the update.
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Privacy policy
“This policy may change from time to time, your continued use of Eternal’s Services after it makes any change is deemed to be acceptance of those changes”
For example, a new sharing practice could apply just because you opened the app after they posted it.
They say they use standard security measures, including PCI-compliant payment processors.
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Privacy policy
“We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security.”
For example, card payments go through processors that meet payment-card security rules.
Words to know
Legal words from the lines above, in plain English.
- precise geolocation
- Your exact position, usually from GPS, often accurate to within a few metres. For example, an app can tell not just your city but which building you are in right now.
- tracking pixels
- Tiny invisible images or bits of code in a page, app or email that report back when and where you opened it. For example, a pixel in a marketing email tells the sender the moment you read it.
- affiliates
- Other companies owned by or connected to the same parent company. For example, if you use one app, its sister apps under the same owner may also get your data.
- personal data
- Any information that is about you or can be linked to you, from your name to your phone's ID. For example, your email, your IP address and the list of apps on your phone are all personal data.
- irrevocable
- Cannot be taken back or cancelled once given, even if you change your mind or delete your account. For example, an irrevocable licence to your photos means you cannot withdraw it later.
- perpetual
- Lasting forever, with no end date. For example, a perpetual licence means the company can keep using your video years after you leave.
- royalty-free
- The company can use your content without ever paying you for it. For example, your photo can appear in the app's ads and you get nothing.
- sublicensable
- The company can pass its rights over your content on to other companies without asking you. For example, an app can let an advertiser or a partner reuse your video under the licence you gave.
- data broker
- A company that buys, collects and resells information about people, usually without ever meeting them. For example, your phone number and shopping habits can be sold as part of a list to a company you never heard of.
- indemnify
- You promise to pay the company's legal costs and losses if your use of the service gets it sued. For example, if you post a song you do not own and the label sues the app, you owe the app's lawyer bills.
- third parties
- Any company or person other than you and the app, such as advertisers, partners or analytics firms. For example, an analytics company that receives a record of every screen you tap is a third party.
How we got here · grade F · score 30/100 · 15 of 15 policy answers backed by a verified quote · 1 not stated
What does the app collect beyond what it needs to work?
They collect far more than account and orders: GPS, device IDs, contacts, other apps on your phone, file metadata, and data from brokers.
Does it record your voice, face or body, and what happens to that?
They record phone calls and chats, use CCTV and event photos, and mention voice recognition with service providers. They do not say this is deleted after the session.
Are your chats and uploads used to train AI models, and is that off by default?
Not stated in the documents.
Can employees or contractors read your conversations, and when?
They reserve the right to monitor and record chats and calls for quality, training, fraud, and operations, with no opt-out described.
Are you profiled or tracked for advertising?
Third-party ad networks and analytics such as Google Analytics and DoubleClick track you for tailored ads.
Do they sell or share your data, and can you opt out?
They share with affiliates, merchants, advertisers (if you consented to promos), and combine data from brokers. Some marketing sharing is consent-based.
What rights do they take over what you type and what the AI makes?
You grant a perpetual, irrevocable, sublicensable license to everything you post, for any purpose including third-party APIs.
How long do they keep your data after you delete it, and can you delete it in the app?
Deletion is by Contact Us or Profile settings; they say backups may remain for recovery, legal rights, and fraud.
Does it build a lasting memory or profile of you, and can you see, edit or turn it off?
They personalize from preferences, orders, and combined third-party data, but do not describe viewing or turning off a memory profile.
Do they commit to basic security, and have they leaked data?
They describe physical, electronic, and managerial safeguards and PCI-compliant payment processors. No independent audit is named.
Is there a real age gate, and are teens protected?
You must be 18 or have a parent’s permission. They do not describe age checks beyond that statement.
Will they tell you when the rules change, and is the policy specific?
The policy is dated, but continued use after a change counts as acceptance; they may notify only where required by law.
Can they close your account without warning, and can you get your data out first?
They may terminate access for any reason or no reason without prior notice and delete related information.
If something goes wrong, who pays?
Services are as-is with broad liability limits, and you must indemnify them for claims tied to your content or use.
Do subscriptions renew on their own, and can you get a refund?
Gold membership is non-refundable once purchased. They can add platform and VIP fees. Refunds on food orders are limited.
The privacy policy is 7,001 words at a professional or legal expert level (Flesch reading ease 24.5); the terms are 21,609 words at a college graduate level.
